Doug Baker

Current

• Senior Usability Consultant at American Family Insurance
• Senior Usability Consultant at TeamSoft

Past

• Web and Video Streaming Chair at 2008 All City Swim Meet Planning Committee
• Application Integration Specialist at CUNA Mutual
• Client-side Web Developer at Employee Benefits Corporation

• Multimedia Director at Knupp & Watson
• Deputy Director of Media and Research at U.S. Senator Russ Feingold 1998 Re-election Campaign

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Education

• DePaul University
• University of Wisconsin-Madison
• North Central College

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Recommended

2 people have recommended Doug

Connections

72 connections

Industry

Information Technology and Services

Doug Baker’s Summary

User Experience analyst who identifies growth opportunities and who works with and leads others to develop solutions that meet the mutual needs of consumers and the organization.

Doug Baker’s Specialties:

User Experience Strategy and Design, Usability Testing, Business Analysis, HTML, CSS, XML, XSL, JavaScript, JSON, YUI framework, ASP, PHP, XHTML

Doug Baker’s Experience

• Senior Usability Consultant

  American Family Insurance

  (Privately Held; 5001-10,000 employees; Insurance industry)

  February 2006 — Present (3 years 6 months)

  * Serve as liaison to the Customer Billing unit, coordinating usability activities across multiple projects
  * Serve on the testing facilitation team
  * Served on the User Interface Standards team as the technical lead, managing an 800+ page website
  * Launched a 50-member Community of Practice to promote professional development and internal networking for American Family webmasters
  * Led 3 client divisions through user centered design process to launch new websites
  * Introduced operational process improvements for corporate webmasters to streamline required maintenance and upgrades

• Senior Usability Consultant

  TeamSoft

  (Privately Held; 51-200 employees; Computer Software industry)

  November 2005 — Present (3 years 9 months)

  * Presented "Usability and Organizational Strategies" at the 2008 International Usability Professional Association conference in Baltimore, MD

• Web and Video Streaming Chair

  2008 All City Swim Meet Planning Committee

  (Recreational Facilities and Services industry)

  March 2008 — August 2008 (6 months)

  http://www.allcityswim.org/AllCity2008/WestSideSwim2008
  
  Developed and maintained website to support the 1,500 plus participants in the 2008 All City Swim Meet in Madison, WI.
  
  Volunteer position.

• Application Integration Specialist

  CUNA Mutual

  (Financial Services industry)

  November 2005 — February 2006 (4 months)

• Client-side Web Developer

  Employee Benefits Corporation

  (Human Resources industry)

  July 2005 — October 2005 (4 months)

• Multimedia Director

  Knupp & Watson

  (Marketing and Advertising industry)

  August 2003 — April 2005 (1 year 9 months)

• Deputy Director of Media and Research

  U.S. Senator Russ Feingold 1998 Re-election Campaign

  (Political Organization industry)

  May 1998 — November 1998 (7 months)

Doug Baker’s Education

• DePaul University

  M.S. , Business Information Technology , 2004 — 2007

  Activities and Societies:

  Golden Key International Honor Society

• University of Wisconsin-Madison

  B.A. , English , 1991 — 1993

• North Central College

  English 1989 — 1991

Additional Information

Doug Baker’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch