Don Williams

Current

• Diligently seeking new employment at available positions matching my skillsets and interest

Past

• Lead Service Support at Mark Andy
• Customer Service Technical Support/Info Systems Computer Programmer at Mark Andy, Inc.

Recommended

6 people have recommended Don

Connections

136 connections

Industry

Electrical/Electronic Manufacturing

Websites

• Okinawan Martial Arts Academy
• Ban Ying Raun Chaun-Fa
• South Gate Church

Don Williams’s Summary

Technical Support Professional and Group Leader with extensive and progressive project, employee, team supervision, teaching, and management experience. Highly skilled at electrical and electronic troubleshooting, use of electrical and mechanical hand tools and instrumentation (DVM’s, Oscilloscopes, Calipers, Micrometers, Dial Indicators, etc.), and reading Schematics (electrical, electronic, mechanical, and pneumatic). Proven ability to research, evaluate, and troubleshoot complex problems, directly and indirectly, via email and telephone conversations. Regarded as an expert on flexographic printing and converting systems.

Don Williams’s Specialties:

TECHNICAL SKILLS

Phone Support to Technical and Non-Technical people, Oracle Configurator Developer (10 & 11i); Trilogy CML
Microsoft Office; Text Editors (CodeWrite)
Shareware author; Graphics editors; DVM; Oscilloscope (DSO)
Hand tools; Designing and Prototyping Analog Circuit Designs
Layout and Construction (Wiring) of Control Cabinets, Electrical and Electronic Trouble-Shooting, Trouble-Shooting control circuits with either PLC's or Relay Logic.

Don Williams’s Experience

• Diligently seeking new employment

  available positions matching my skillsets and interest

  (Privately Held; Machinery industry)

  March 2009 — Present (9 months)

  I am looking for new opportunities and challenges.

• Lead Service Support

  Mark Andy

  (Privately Held; Machinery industry)

  September 1979 — March 2009 (29 years 7 months)

  Group Leader for Technical Support (2007 – 2009)
  Led a support team of 12 (3 direct reports, lead to other technicians), dispersed across the U.S. as well as globally, to ensure daily operations of 24-hour technical support coverage for all domestic customers and international distributors, which included day-to-day PM, parts, retrofits, rebuilds, scheduling, and other aftermarket activities and growth initiatives; supported Pre-Order, Accounting, Collections, Budgeting, and other company activities and initiatives. Ensured timely installation and follow-up communication and visits for new press installations. Provided feedback from field to Manufacturing, Quality, and Engineering to support ongoing product and process improvements. Provided performance reviews, training, and personnel development activities for three team members. Handled decisions of Technical Support group when Global Service Manager was not available.
  
  • Created electronic book of all electrical drawings, manuals, and specifications for support of Mark Andy product line, over 4 gigabytes in size.
  • Developed/improved tools, including Oracle Support Module, technical documentation, and technician software to maximize team efficiency and effectiveness.

• Customer Service Technical Support/Info Systems Computer Programmer

  Mark Andy, Inc.

  (Privately Held; Machinery industry)

  September 1995 — November 2008 (13 years 3 months)

  Customer Service Technical Support/Info Systems Computer Programmer (1995 – 2008)
  Developed product configurators in Oracle 11i Configurator package, and prior a proprietary 4GL language product in Trilogy Software for correct product configurations. Created several tools to assist in tasks, including a pre-compiler (Compiled BASIC) for software code (Spreadsheet to Trilogy code). Answered technical phone calls regarding electrical, mechanical, and electronic in nature and offered solutions to customer and distributor problems. Advised deployed technical staff as needed. Coordinated activities around electrical inspections for equipment.
  
  • Split time between IT and Technical Services during flood and reassignment of duties.
  • Wrote code (Component Modeling Language) for Trilogy SalesBuilder application, which interfaced with Oracle business system to provide quotations and bills of material to customers and business system.
  • Charged with overall accuracy and design of software and pricing schedule for entire product line.
  • Created several tools including compiler (BASIC) that converted tab delimited text files directly into compilable CML.

Additional Information

Don Williams’s Websites:

• Okinawan Martial Arts Academy
• Ban Ying Raun Chaun-Fa
• South Gate Church

Don Williams’s Interests:

Church activities - ordained lay-minister, Martial Arts - sandan (3rd degree black belt)

Don Williams’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch