Donna Khanvali

Current

Executive Assistant at Bay Area Community Services

Past

Human Resources Service Center Manager at Radian Group, Inc.
Consultant at Khanvali Consulting Services
Founder and President at PLAYGROUPS, Inc.

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Education

West Chester University of Pennsylvania
Temple University
Temple University

University City High School

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1 more...

Recommended

7 people have recommended Donna

Connections

73 connections

Industry

Human Resources

Donna Khanvali’s Summary

I am an Industrial/Organizational Psychology professional skilled in engineering performance improvement. My objective is to secure a leadership role involving organizational effectiveness where I can maximize workflow process efficiency and personnel development for improvement in service delivery and ultimately greater customer satisfaction.

My experience has involved the human resources or operations arena within industries such as—pharmaceuticals, banking, mortgage, communications, education and even the U.S. Census Bureau.

Basically, I am an agent for positive change. My work is to systematically ensure that people are functioning as efficiently and effectively as they can—working “smarter.” The changes I provide motivate them to excel. I also facilitate cross-functional collaboration and seek to break down dysfunctional “silos” between departments.

I analyze and redesign work processes and systems, facilitating easy cross-training by documenting knowledge thoroughly and accurately in workflow process maps, instructional outlines, work tools and job aids, reference materials and whatever else they need to succeed. I deliver all training needs and manage communications required for positive change. I strengthen teams and develop individuals into top performers, streamlining everyone’s efforts to be in alignment with company goals and to ensure regulatory compliance.

My success as a people manager and motivator is founded on use of clear performance objectives and assessment methods, as well as open communication and mutual respect.

Fresh graduate training combined with over 10 years of diverse experience as well as innate leadership, organizational and communication skills all support my ability to systematically increase efficiency and effectiveness in any work setting.

Donna Khanvali’s Specialties:

Work system and process design, human performance analysis and improvement strategy, process documentation (text and workflow diagram), full-spectrum training including the instructional systems design process (ISD)

Donna Khanvali’s Experience

Executive Assistant

Bay Area Community Services

(Non-Profit Organization Management industry)

March 2009 — Present (10 months)

Project Management
Process Analysis and Redesign
Change Management
Performance Management
Communications
Executive Support
Human Resources Service Center Manager

Radian Group, Inc.

(Public Company; Financial Services industry)

January 2006 — December 2007 (2 years )

- Selected to manage partly developed call center, successfully achieving center’s needs and meeting management goals
- Designed, facilitated process change training, ensuring buy-in of stakeholders, ensuring compliance controls
- Coached team, managed staff development strategies, ensuring individual goals aligned with organizational goals
- Utilized employee feedback and call center casework trends, introduced metrics, enabling future educational strategy planning
- Reviewed processes and records, closing efficiency gaps, meeting compliance requirements, providing process flow documentation, preparing reference materials and job aids
- Analyzed and identified key resources, hired and developed staff, improving morale and productivity
- Re-established service level agreements and developed collaborative partnerships with HR, other departments and external vendors
- Established a documentation control system of over 150 HR processes
Consultant

Khanvali Consulting Services

(Human Resources industry)

1994 — 2005 (11 years )

- Trained, supervised, evaluated and motivated a staff of 32 and a volunteer staff of 20
- Identified, documented and educated managers on process improvements for employee selection, benefits open enrollment and other HR functions
- Designed and distributed on-boarding instructional material to principals in a national system of 170 private schools
- Developed numerous job aids, effective office forms, training and operational manuals
- Created effective PowerPoint decks for presentation to executive management
Founder and President

PLAYGROUPS, Inc.

(Non-Profit Organization Management industry)

1988 — 1997 (9 years )

- Created and managed a 501(c)3 non-profit corporation to provide education and support to parents
- Recruited, developed, trained and maintained a volunteer workforce of 30
- Developed and facilitated educational programs

Donna Khanvali’s Education

West Chester University of Pennsylvania

M.A. , Industrial/Organizational Psychology , 2003 — 2005

Graduated Magna Cum Laude
Temple University

B.A. , Psychology , 2001 — 2003

Graduated Summa Cum Laude
Temple University

B.A. , English , 2001 — 2003

Graduated Summa Cum Laude
University City High School

1981 — 1983

Additional Information

Donna Khanvali’s Interests:

performance improvement, instructional systems design (ISD), systems analysis and mapping, San Francisco/Bay area history-- especially Alameda, living "green", networking, reading-- especially memoirs and biography, dogs-- especially shelties, biking, making beaded jewelry, classic movies

Donna Khanvali’s Groups:

Society for Industrial/Organizational Psychology (SIOP)
International Society for Performance Improvement (ISPI)
Society for Human Resource Management (SHRM)
Northern California Human Resource Association (NCHRA)
American Psychological Association (APA)
Psi Chi National Honor Society in Psychology
Philanthropic Educational Organization (P.E.O.)
West Chester University
Temple University