Don Crawley

IT Customer Service Expert. Author of the book "The Compassionate Geek: Mastering Customer Serivce for I.T. Professionals (ISBN 978-0983660705)

15 years experience as a writer, speaker, trainer, and consultant in the areas of Cisco, Microsoft, and Linux desktops/servers/networks. 35 years experience in automation and technology. Certifications include MCSE, CCNA Security, and Linux+. Member: Toastmasters. Experienced in the areas of technical training, business skills training, instructional design.

Author of five books (with more on the way), multiple seminar workbooks, and numerous articles on information systems and technology. (Google on my name for some examples.)

Experienced in video and audio production and direction.

Multiple years experience in successfully managing teams of highly creative, independent-thinking individuals.

Today, I'm an author, speaker, and trainer for the I.T. industry.

Specialties: Customer service training for I.T. people, network design, administration, and security training. Cisco router configuration, management, and training, Cisco ASA firewall configuration, management and training, Linux configuration, management, and training, Joomla website design, management, and training, communications, and negotiation training for IT professionals.

• The Compassionate Geek: Mastering Customer Service for IT Professionals

  • soundtraining.net
  • May 5, 2011
  Authors: Don Crawley, Paul Senness

  A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by a tech person for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results.

• The Accidental Administrator: Cisco ASA Security Appliance -- A Step-by-Step Configuration Guide

  • CreateSpace
  • August 3, 2010
  Authors: Don Crawley

  The Accidental Administrator: Cisco ASA Step-by-Step Configuration Guide is packed with 56 easy-to-follow hands-on exercises to help you build a working firewall configuration from scratch. Based on software version 8.3(1), it's the most straight-forward approach to learning how to configure the Cisco ASA Security Appliance, filled with practical tips and secrets learned from years of teaching and consulting on the ASA.
  
  There is no time wasted on boring theory. The essentials are covered in chapters on installing, backups and restores, remote administration, VPNs, DMZs, usernames, transparent mode, static NAT, port address translation, access lists, DHCP, password recovery, logon banners, AAA (authentication, authorization, and accounting), filtering content, and more.
  
  Here's what you'll find:
  **How to backup and restore software images and configurations
  **How to configure four different types of VPNs
  **The secrets to successfully building and implementing access-lists
  
  All this information is presented in a straightforward style that you can understand and use right away. The idea is for you to be able to sit down with your ASA and build a working configuration in a matter of minutes. Of course, some of the more advanced configs may take a little longer, but even so, you'll be able to "get it done" in a minimal amount of time!

• The Accidental Administrator: Linux Server Step-by-Step Configuration Guide

  • soundtraining.net
  • October 27, 2010
  Authors: Don Crawley

  The Accidental Administrator: Linux Server Step-by-Step Configuration Guide is packed with 44 easy-to-follow hands-on exercises plus numerous command examples and screen captures to help you build a working Linux server configuration from scratch. It's the most straight-forward approach to learning how to configure a CentOS/Red Hat/Fedora Linux server (the book is based on version 5.4 and 5.5), filled with practical tips and secrets learned from years of teaching, consulting, and administering Linux servers. There is no time wasted on boring theory.
  
  The essentials are covered in chapters on installing, administering, user management, file systems and directory management, networking, package management, automated task scheduling, network services, Samba, NFS, disk quotas, mail servers, Web and FTP servers, desktop sharing, printing, security, routing, performance monitoring, management tools, and more.
  
  Here's what you'll find:
  **How to configure an Apache Web server, including virtual hosts
  **How to configure file and printer sharing for Windows clients with Samba
  **How to understand Linux file and directory permissions
  
  All this information is presented in a straightforward style that you can understand and use right away. The idea is for you to be able to sit down with your Linux server and build a working configuration in a matter of minutes. Of course, some of the more advanced configs may take a little longer, but even so, you'll be able to "get it done" in a minimal amount of time!

• Tweeting Linux: 140 Linux Configuration Commands Explained in 140 Characters or Less

  • soundtraining.net
  • August 24, 2011
  Authors: Don Crawley

  Tweeting Linux: 140 Linux Configuration Commands Explained in 140 Characters or Less is a straight-forward approach to learning Linux commands. Each command is first explained in 140 characters or less, then examples of usage are shown in screen captures, and finally more details are given when necessary to explain command usage. You'll see the most commonly-used commands, plus a few gems you might not know about.
  
  Written by a veteran I.T. trainer and Linux administrator, here's a sampling of what you'll find:
  
  **How to use rsync to synchronize files
  **Two tools for managing Apache Web servers
  **Four commands to query name servers
  **Four ways to get help
  **Four ways to install and manage software
  **The secret command that prevents even administrators from deleting a file
  **How to use diff to compare files
  **Seven ways to use "find" to search for files
  **The three steps to installing software from source code
  **The little-known Linux tool that combines ping and traceroute
  **How to create pop-up notices in the system tray
  
  All information is presented in a straight-forward style designed for everyday use by working system administrators.

• The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide

  • soundtraining.net
  • September 25, 2012
  Authors: Don Crawley

  The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide is packed with more than 30 easy-to-follow interactive exercises, loads of screen captures, and lots of step-by-step examples to help you build a working router from scratch. Easily the most straightforward approach to learning how to configure a Cisco router, this book is filled with practical tips and secrets learned from years of Don s teaching and consulting on Cisco network devices.
  
  As a bonus, you won t waste your time on boring theory. All the essentials are covered in chapters on installing, backups and restores, and TCP/IP. You ll learn the nitty-gritty on subnetting, remote administration, routing protocols, static routing, access-control lists, site-to-site VPNs, network address translation (NAT), DHCP, password recovery, and security. There s even an entire chapter on the new Internet Protocol version 6 (IPv6).
  
  Here's just some of what you'll find:
  
  * How to configure and manage access lists
  * How to set up a site-to-site VPN
  * How to implement IPv6
  
  All the information is presented in a straightforward style that you can understand and use right away. With The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide you ll be able to sit down with your routers and build a working configuration in a matter of minutes. Of course, some of the more advanced configs may take a little longer, but even so, you'll be able to "get 'er done" in a minimal amount of time!
  In addition, there are supporting videos and a supporting webpage to provide even more help and updated information.

1. Administration
2. Network Design
3. Technical Training
4. Security
5. Cisco
6. Linux
7. Customer Service
8. Help Desk Management
9. Cisco Technologies
10. Training
11. Help Desk Support
12. Public Speaking
13. System Administration
14. Network Security
15. Windows
16. Program Management
17. Mentoring
18. DNS
19. Networking
20. Firewalls
21. Troubleshooting

View All (21) Skills View Fewer Skills

Websites:

• Company Website
• Blog
• Amazon Author Page

Groups and Associations:

Washington Technology Industry Association, Toastmasters International, American Federation of Television and Radio Artists, American Guild of Organists

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  A Global Toastmasters Discussion Group Hosted by Talksics Toastmasters Club #6718, Martinez, CA, USA
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  ASTD National
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  CISCO
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  CISCO PROFESSIONALS
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  Cascadia IT Conference 2012
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  Choral Enthusiasts (we sing, conduct, compose, or love chorus and choir music))
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  Cisco Certifications & Training
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  Cisco Security
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  Engaging Speakers
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  Global Association of Information Technology Professionals
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  Global Keynote Speakers Association™
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  Information Security Community
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  Linked:HR (#1 Human Resources Group)
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  Linked:Seattle
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  Market My Words SIG for Professional Speakers, Consultants, Coaches, Trainers, and Authors.
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  Media & Entertainment Law Group
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  Motivational Speaking Network
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  Nebraska Wesleyan University Alumni
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  Official Joomla! Users Group
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  Professional Speakers and Seminar Leaders
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  Seattle Cisco Users Group
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  Strategic Use of Information Technology
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  The Virtualization & Cloud Computing Group
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  Training Professionals
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  Training Time - Over 1400 Training and HR Professionals
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  Unified Communications Focus Expert Group
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  Washington Technology Industry Association (WTIA)
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  soundtraining.net I.T. pros

Honors and Awards:

Cisco CCNA Security
CompTIA Linux+
Toastmasters, International Competent Communicator
Toastmasters, International Advanced Leader Bronze