
President and Owner, Michaels & Associates
Phoenix, Arizona Area

President and Owner, Michaels & Associates
Phoenix, Arizona Area
My company provides training and documentation using conventional ADDIE and RID. We create materials in all media that can be reused and repurposed whenever possible. We have a team of over 25 professionals whom include in their expertise e-learning, web site content and rich media design and development as well as live instruction delivery and development. We manage training development projects so that they beat deadlines, are under budget, and assist our clients in successfully meeting their business goals.
Mission critical applications, compliance, regulatory, sales, new hire employee, technical training in all forms (including ERP), director-level support and employee level performance improvement. Our industry expertise ranges from telecomm to insurance and/or healthcare, but we have a very strong background in electronics and electronics distribution. Our latest projects have included training for reservations for the travel industry and call center training for pharmaceuticals.
(Privately Held; E-Learning industry)
August 1998 — Present (11 years 4 months)
President and owner of a professional consulting services firm specializing in consistently delivering custom, innovative and immediately effective interventions that empower world-class businesses.
(Management Consulting industry)
2004 — 2006 (2 years )
(Professional Training & Coaching industry)
2003 — 2004 (1 year )
(Privately Held; 11-50 employees; Writing and Editing industry)
January 1993 — August 1998 (5 years 8 months)
Director of Marketing and Sales for a small company providing technical documentation and training solutions as well as a usability laboratory and analysis.
(Professional Training & Coaching industry)
1979 — 1982 (3 years )
(Professional Training & Coaching industry)
1979 — 1981 (2 years )
Live instruction, management consulting, e-learning, sales and leadership training and establishing the alignment of training with corporate objectives for effective evaluation.
STC, ASTD
Several from STC, Web Marketing Association for best consulting web site