
Project Manager / Business Analyst for Syslogic at APS Healthcare in Brookfield, WI
Greater Milwaukee Area

Project Manager / Business Analyst for Syslogic at APS Healthcare in Brookfield, WI
Greater Milwaukee Area
Currently seeking new project opportunity.
Don Campbell is an Information Systems professional with solution planning, delivery, project and process experience in large, mid-sized, and small companies. He has a strong foundation in project planning, administration and management; team leadership, facilitation and coaching; delivery management; business process re-engineering; client relationship management; business and process analysis and requirements planning, definition and prioritization; and technology solution implementation. His disciplined approach to project management facilitates the alignment of solutions with business goals and objectives, and focuses on the value of best practices, understanding business requirements, planning, analysis, communication, teamwork, collaboration and accountability. He has worked on and led strong, diverse and cohesive teams committed to excellence and producing results.
Project Planning / Management
Business Process Definition / Re-engineering / Mapping
Project Methodology / Deliverables Development
Business Analysis
Solution Testing / Implementation / Training
Team Leadership / Coaching / Facilitation
Service Delivery Management
Sales Support
IT Infrastructure Library (ITIL)
Project Management Book of Knowledge (PMBOK)
(Privately Held; Hospital & Health Care industry)
May 2009 — Present (3 months)
Engaged as a Consultant on the Business Intelligence Center (BIC) Implementation Initiative.
Responsible for developing an inventory of existing reports / needs in support of a data warehousing / automation initiative, developing and implementing a resource management solution for IT reporting resources using @task Project and Portfolio Management software, and developing and implementing an automated Request Management process using Avocent LANDesk Service Desk.
(Privately Held; Hospital & Health Care industry)
May 2008 — April 2009 (1 year)
Successfully completed an assessment of the IT Service Desk in August 2008. Key deliverables included current state analysis, identification of the future state (with a focus on ITIL best practices) and a roadmap for implementing change. Phase 1 implementation successfully completed in March 2009. Key deliverables included the design, configuration and implementation of Avocent LANDesk (Touchpaper ITBM) Service Desk solution; and documentation and mapping of Incident, Service Request and Knowledge Management processes, along with numerous sub-processes.
(Government Agency; Government Administration industry)
2006 — 2008 (2 years)
Responsible for overseeing the $10 million implementation of a new Pension Management Information System to manage the Milwaukee County Employee’s Retirement System Pension and Post-Employment Life/Health Benefits systems. The hosted vendor solution included complete functional replacement of a legacy Defined Benefits system.
(Hospital & Health Care industry)
2003 — 2006 (3 years)
Project Manager / Process Analyst and Facilitator for development and implementation of Information Technology Change Management process and tools.
Project Manager for implementation of an application portal to facilitate simplified password management and a consistent look and feel for launching clinical applications.
(Government Agency; Government Administration industry)
2002 — 2002 (less than a year)
Support Services Assessment for the Computer, Communications and Networking Division.
(Public Company; 10,001 or more employees; Information Technology and Services industry)
2001 — 2001 (less than a year)
As part of the Global Services team at IBM, developed, marketed and managed Information Technology services solutions to mid-market clients.
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
1999 — 2000 (1 year)
Developed, marketed and managed Information Technology services solutions.
(Privately Held; 201-500 employees; Information Technology and Services industry)
1997 — 1999 (2 years)
Developed, marketed and managed Information Technology services solutions.
(Public Company; 5001-10,000 employees; Consumer Goods industry)
1982 — 1996 (14 years)
Information Systems Resource Manager
Project Manager
Business Analyst / Process Analyst / Facilitator
Marketing Systems Administrator
Infrastructure Support Services
Technology Standards, Policies & Procedures Management
(Privately Held; 201-500 employees; Retail industry)
1979 — 1982 (3 years)
(Public Company; 10,001 or more employees; Retail industry)
1978 — 1979 (1 year)
M.A. , Sociology , 1977 — 1977
Degree program not completed
B.A. , Sociology , 1973 — 1977
Graphic arts design, Webmaster: Alliance Bible Church in Mequon, WI Webmaster: Family Tree Residential Facilities, Inc. in Cedarburg, WI
Project Management Institute (PMI),
Cedarburg Chamber of Commerce
Project Management Professional (PMP)
ITIL Foundations Certification