Dmitry Belakhov

Past

Sr. Program Manager, Global Services and Support at Akamai Technologies
Principal Solutions Architect / Technical Lead, Professional Services at Akamai Technologies
Sr. Solutions Architect, Professional Services at Akamai Technologies

Solutions Architect / Consultant, Integration Services at Akamai Technologies

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Education

Bentley College - Elkin B. McCallum Graduate School of Business
California State University-Fullerton - College of Business and Economics
Moscow Special School #29

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Recommended

1 person has recommended Dmitry

Connections

235 connections

Industry

Online Media

Websites

Dmitry Belakhov’s Summary

I am an experienced operations architect and program manager, with:
• Expertise in web application solutions, services and support
• Over 500 customer solution projects
• Extensive experience in Internet technologies and application delivery, product/application supportability, service operations architecture, implementation and management

I am highly motivated by making things work, improving them, and bringing order, clarity, effectiveness and efficiency into my work. I love solutions that are both a joy to use and efficient to support. The overall guiding approach in my work is to methodically create well-functioning environments/systems for current goals and needs, improve them until diminishing returns or higher priorities.

I have strong technical knowledge and abilities, combined with interest and understanding of business contexts and customer (user) needs. I am mindful of not re-inventing wheels and creating solutions without value. At the same time, I readily roll up my sleeves to develop operational structures and tools when they are needed in order to be effective.

I am creative and idealistic in analyzing problems and identifying solution options, and consciously pragmatic and methodical in their prioritization, development and implementation in the face of fixed constraints and overriding priorities.

I am open-minded, comfortable and effective in diverse environments and across organizational levels, and bring with me a sense of calm and humor (where appropriate). Others regularly seek me for contextual information and validation of direction, and as a general voice of calm, clarity and reason.

My detailed resume is published at www.belakhov.com/resume.html

Dmitry Belakhov’s Specialties:

Definition of operational methodologies, processes, scope. Standardization and operational efficiency. Alignment of organizational functions and processes. Organization of information into clear, coherent structures.

Dmitry Belakhov’s Experience

Sr. Program Manager, Global Services and Support

Akamai Technologies

(Public Company; 501-1000 employees; AKAM; Internet industry)

October 2007 — March 2008 (6 months)

Owner of program with responsibility for definition and implementation of product supportability requirements of the 300-person Global Services and Support organization, comprising Professional Services, Customer Care, Account Management, Solutions Engineering and responsible for supporting a portfolio of 50+ solutions for 2000+ enterprise customers with 25%+ annual business growth.

You can find details of this position at http://www.belakhov.com/resume.html
Principal Solutions Architect / Technical Lead, Professional Services

Akamai Technologies

(Public Company; 1001-5000 employees; AKAM; Internet industry)

April 2006 — January 2008 (1 year 10 months)

Defined and managed the delivery of product supportability requirements of the 100-person Professional Services group, responsible for implementation of 50+ solutions for 2000+ customers with nearly 50% annual revenue growth. Role established to support high-revenue growth by stabilizing support costs. During this period, Akamai's revenue rose from $283m in 2005 to $636m in 2007.

Created the composition and definition of a holistic implementation service portfolio: trial, self-service, standard service, enterprise service, custom solution. For more information, see http://www.akamai.com/html/solutions/professional_services.html .

Developed and rolled out the methodology and operations of the standard implementation service for high-quality, efficient, self-funding solution implementation support, used for most customer implementations.

You can find details of this position at http://www.belakhov.com/resume.html
Sr. Solutions Architect, Professional Services

Akamai Technologies

(Public Company; Internet industry)

October 2004 — April 2006 (1 year 7 months)

One of the most experienced consultants in the Professional Services group, responsible for implementation of customer solutions for web application and content delivery, acceleration and management, in the roles of Solution Architect, Engineer, Technical Project Manager.

Performed over 500 implementation projects for web application and content delivery solutions in the capacity of a solution architect, solution engineer, technical project manager - more implementations than any consultant in company's 10-year history.

Case study of a web architecture solution for MTV:
http://www.networkworld.com/news/2002/0819carrier.html

3-time nominee for Titan's club (2003, 2004, 2005), an annual award for outstanding contribution to sales and customer loyalty.

You can find details of this position at http://www.belakhov.com/resume.html
Solutions Architect / Consultant, Integration Services

Akamai Technologies

(Public Company; Internet industry)

November 2000 — October 2004 (4 years )

Dmitry Belakhov’s Education

Bentley College - Elkin B. McCallum Graduate School of Business

MBA , General Management

Activities and Societies:

Graduate Association of Management - VP of Communications
California State University-Fullerton - College of Business and Economics

BA , International Management; French Minor

Graduated with honors

Activities and Societies:

French Club - President, Treasurer
Moscow Special School #29

Activities and Societies:

Class president, deputy president of the student school council, member of the district student council.