Derrick James Tempro

Derrick James Tempro

System Administrator at MaxMara

Location
Greater New York City Area
Industry
Information Technology and Services

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Derrick James Tempro's Overview

Current
Past
Education
Connections

336 connections

Websites

Derrick James Tempro's Summary

Mac OS and Windows support

• Support Macintosh and PC users in a fast paced creative environment for worldwide marketing agency.
• Apple Remote Desktop, Dameware Active Directory and SMS.
• Maintained and supported Mac and PC’s and A/V equipment
• Provided comprehensive desktop and network support to Windows and Mac end users.

Specialties: Mac and PC Desktop support, professional photographer

Derrick James Tempro's Experience

System Administrator

MaxMara

Privately Held; 1001-5000 employees; Apparel & Fashion industry

February 2012Present (2 years 8 months) Greater New York City Area

Hired as of Feb 27th 2012 as a System Administrator supporting over 30 stores across the USA and the corporate office in NYC 100% Mac shop

Desktop Support Specialist

Forrest Solutions Group

Privately Held; 1001-5000 employees; Staffing and Recruiting industry

October 2011February 2012 (5 months) NYC

Mac support specialist at Max Mara 80% mac support

Consultant for MaxMara

Forrest Solutions Group

Privately Held; 1001-5000 employees; Staffing and Recruiting industry

October 2011February 2012 (5 months) Greater New York City Area

Mac Desktop support specialist Supporting corporate and retail stores across the USA

IT desktop support

NYU Langone Medical Center

Nonprofit; 10,001+ employees; Hospital & Health Care industry

August 2011October 2011 (3 months) NYC

Consultant supporting desktop users at NYU Children Study Center

Nonprofit; 51-200 employees; Motion Pictures and Film industry

May 2011May 2011 (1 month) Greater New York City Area

Hired to provide desktop support as well as server support for launch of new season and The Elinor Bunin Munroe Film Center
Migration from PC's to Mac and Google cloud computing

Desktop support specialist The Nate Berkus Show

Sony Pictures Entertainment

Public Company; 5001-10,000 employees; SNE; Entertainment industry

April 2010May 2011 (1 year 2 months) Greater New York City Area

Desktop support Mac/PC on The Nate Berkus Show

• Installed servers in rack and wired to LAN and setup UPS and all PC’s set up users for a startup show.
• Technical support for production staff during show taping
• Support Blackberries and iPhones for enterprise email
• Troubleshoot network issues with CBS team
• CA tape backup tape rotation

Desktop support Specialist

Forrest Solutions Group

Privately Held; 1001-5000 employees; Staffing and Recruiting industry

20112011 (less than a year)

Consultant desktop support for clients

Desktop support

NBA

Privately Held; 1001-5000 employees; Sports industry

October 2009October 2009 (1 month)

Short Gig filling in for members of the desktop support team for 2 weeks as a consultant

Nonprofit; 201-500 employees; Performing Arts industry

July 2009August 2009 (2 months)

PC desktop support
Support windows base users. Prepared orchestra for tour checking VPN and air cards and printers.
Research setting up an imaged server to make reimaging computer faster.
Setup new user account on MS Exchange server
Setting up new printers
Day to day desktop support using Spiceworks ticketing system
Installed Windows 7 CR and Office 7 testing for IT support staff

IT Support Specialist

LimitedBrands

Public Company; 10,001+ employees; LB; Retail industry

April 2007March 2009 (2 years)

Mac PC desktop support analyst

Exchange Migration Team

The New York Times

Public Company; 1001-5000 employees; NYT; Newspapers industry

20092009 (less than a year)

Migrated Lotus notes users to MS Entourage Mac users

Desktop Support

Limited Brands, Inc

20072009 (2 years)

Desktop support Mac and PC users for over 500 end users.
Help desk software tracking used. Supported AV conference rooms
Desk moves as well as IP Phone moves. Lead support for corporate office move to new location and setups for all users.

Public Company; 5001-10,000 employees; WPPGY; Marketing and Advertising industry

20062007 (1 year)

Mac desktop support

Technology manager

The New School

Educational Institution; 1001-5000 employees; Higher Education industry

20042006 (2 years)

Manage several remote labs, classroom, staff, AV equipment rentals arranged repairs as needed with IT staff. Report issues using help desk software.

Information Technology Consultant

New York Philharmonic

Nonprofit; 201-500 employees; Performing Arts industry

August 2003April 2005 (1 year 9 months)

• Utilized analytical skills to implement technologies which accomplished overall system maintenance, security and software upgrades, and adding users to active directory on a windows
• Provided comprehensive desktop and network support to Windows 2000 and XP Professional end users. Assisted in the removal of CA antivirus software and installation of Norton Antivirus Software for the entire organization
• Collaborated in introducing and executing virus sweeps saving the company valuable downtime. Facilitated Win2000 to XP upgrade

Field service technician

Sirina Protection System

November 2002March 2003 (5 months)

• Serviced and maintained fire alarm systems in New York City
• Documented service calls
• Provided written and oral field service reports
• Recommended next course of action to resolve technical problems to problem managers and engineers

Macintosh, PC and Network Support Specialist

MZ Berger

Privately Held; 51-200 employees; Design industry

October 2001April 2002 (7 months)

• Launched MZ Berger’s entry into the rapidly expanding desktop technology market
• Migrated users from OS 9 to OS 10.2 and provided one-on-one training
• Set up Entourage, Retrospect and applied ongoing software updates
• Expanded help desk staff to strengthen end user support programs

Macintosh Support Specialist

TEKsystems

Privately Held; 1001-5000 employees; Information Technology and Services industry

June 2000August 2001 (1 year 3 months)

• Responsible for resolving client service requests for over 200 Mac clients
• Assessed, diagnosed service requests, and implemented timely resolution
• Initiated follow-up calls to ensure customer satisfaction and logging calls
• Responded to Level One and Two requests for desktop hardware and software support issues
• Installed desktop computers for large network-based client groups, re-image and restore data
• Provided advance support for audio visual Macintosh and Windows-based computers, as well as PDAs. Responsible for three HBO sites

Macintosh Support Specialist

HBO

Public Company; 1001-5000 employees; Entertainment industry

20002001 (1 year)

• Responsible for resolving client service requests for over 200 Mac clients
• Assessed, diagnosed service requests, and implemented timely resolution
• Initiated follow-up calls to ensure customer satisfaction and logging calls
• Responded to Level One and Two requests for desktop hardware and software support issues
• Installed desktop computers for large network-based client groups, re-image and restore data
• Provided advance support for audio visual Macintosh and Windows-based computers, as well as PDAs. Responsible for three HBO sites

Technical Support Specialist

Dalton School

Educational Institution; 201-500 employees; Higher Education industry

19972000 (3 years)

Technical support for K-12 school. 90% Mac support software and hardware. Assist upgrade of infrastructure. Upgraded computers and reimage OS for each start of the school semester.

Fireservice tech

Firecom Inc.

Privately Held; 51-200 employees; Electrical/Electronic Manufacturing industry

June 1979February 1996 (16 years 9 months)

Performed preventive maintenance on alarm system in office buildings, Surveyed and tested devices; reported Results

Derrick James Tempro's Skills & Expertise

  1. Mac
  2. XP
  3. Mac OS X
  4. Outlook
  5. Troubleshooting
  6. Servers
  7. Windows
  8. Microsoft Office
  9. Computer Hardware
  10. Problem Solving
  11. Blackberry
  12. Network Administration
  13. Active Directory
  14. Photoshop
  15. Operating Systems
  16. Administration
  17. DHCP
  18. TCP/IP
  19. OS X
  20. VPN
  21. System Administration
  22. Technical Support
  23. Software Installation
  24. Windows 7
  25. Microsoft Exchange
  26. Apple Remote Desktop
  27. Networking
  28. Cloud Computing
  29. Printers
  30. Help Desk Support
  31. Information Technology
  32. DNS
  33. Windows XP
  34. Windows Server
  35. Citrix

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Derrick James Tempro's Education

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