Business Analyst, Project Manager, Software Engineer, Network Administrator, New Media Champion, Marketing Geek
Indianapolis, Indiana Area
Business Analyst, Project Manager, Software Engineer, Network Administrator, New Media Champion, Marketing Geek
Indianapolis, Indiana Area
Sixteen years of broad, overlapping experience in the IT industry including: one year as business/marketing analyst; two years as corporate officer and division manager; three years consulting; nine years software development; and six years network analysis/administration
Customer Resource Management (CRM), Sales Force Automation (SFA), Automated Marketing Campaign Management (AMCM), Enterprise Resource Planning (ERP), Business Process Analysis and Automation
(Privately Held; 201-500 employees; Marketing and Advertising industry)
January 2008 — Present (10 months)
· Working manager of a staff of AS-400 operators, network, and systems engineers.
· Act as key decision maker in the procurement, design and implementation of all network/server hardware and software.
· Responsible for the operation and maintenance of more than 30 HP/Dell/IBM servers running Windows server 2003/2000, OS400 and Linux operating systems.
· Monitor all logs as well as firewall/Intrusion Detection Systems to protect the integrity of 80+ web and e-commerce sites to prevent theft of financial data.
· Implement and maintain procedures for business continuity and disaster recovery of facilities.
· Operate and maintain a hybrid Cisco/Nortel routing and switching environment providing secure and reliable service for a company providing data services to thousands of clients including intranet, extranet and internet users.
· Maintain all remote location network connections including remote warehouses, collocation data centers and client VPN tunnels
(Privately Held; 201-500 employees; Marketing and Advertising industry)
August 2006 — January 2008 (1 year 6 months)
· Performed duties as Chief Security Officer tasked with keeping Jackson Group companies in compliance with Level 1 CISP/PCI (Payment Card Industry) compliance.
· Developed and enforced company-related IT policies in keeping with industry standards IE., Security, Acceptable Use, Information Classification, testing and Change Management Policy.
· Work directly with clients during discovery phase of projects and prepare needs analysis, business cases, ROI models, and formal proposals
· Design and architect new software projects using UML and rational unified design processes
· Project managed in-house programming teams during development and implementation phases of software projects
· Acted as technical point of contact for the customer during all phases of the product life-cycle
· Worked closely with web developers and DBA’s to implement and troubleshoot new and existing web applications and databases while ensuring all testing procedures were followed.
(Privately Held; 11-50 employees; Computer Software industry)
May 2004 — August 2006 (2 years 4 months)
Provide overall technical vision and strategy for the company. Coordinate and oversee all offshore and in-house programming teams. Head up research and development of new products and technologies. Work closely with sales force to bring products to market.
(Privately Held; 11-50 employees; Computer Software industry)
May 2001 — May 2004 (3 years 1 month)
Supported over two dozen clients on a variety of contract and consulting assignments in web development, business process analysis, custom application development, and network administration. Served as technical contact during all phases of the sales cycle, and provided all post-sales support.
(Privately Held; 11-50 employees; Computer Software industry)
April 1999 — May 2001 (2 years 2 months)
Responsible for all internal computer operations. Worked closely with the sales force to develop standardized processes and in-house CRM systems. Implemented and administered Unicenter AHD help desk system for call-center. Oversaw shutdown of I.T. operations when company went out of business.
(Privately Held; 51-200 employees; Hospital & Health Care industry)
February 1998 — April 1999 (1 year 3 months)
Responsible for network and desktop support for 75 users. Administered three-site NT WAN. Helped to implement and integrate data warehouse and EDI systems.
(Non-Profit; 1001-5000 employees; Hospital & Health Care industry)
February 1996 — February 1998 (2 years 1 month)
Responsible for network and desktop support for 125 users. Coordinated vendors in implementation of call tracking and customer support software. Coordinated contractors and vendors in installation of new wiring closet.
(Sole Proprietorship; 1-10 employees; Computer Software industry)
September 1992 — February 1996 (3 years 6 months)
Designed, developed, documented, and maintained over 20 software packages. Served as technical contact during all phases of the sales cycle, and provided post-sales technical support. Responsible for project management, coordination of programming teams, and customization of end-user products.
Bachelors, Computer Science, August 1987 — May 1992
Also completed two years as business/finance major
Cybernetic Society and Culture, Blogging, Podcasting, Baseball, Writing, Music
Indianapolis Moonlighters (www.indymoonlighters.com), Indianapolis JobSeekers (www.indyjobseekers.com), Indianapolis Podcaster's Guild (www.indypodcasters.com), Indianapolis Blogger's Guild (www.indyblogger.com)