Divina Batson

Past

Volunteer Coordinator/Vice President Guard at Sandalwood High School Band Organization
Voice Communication Administrator at EDS, an HP Company
Special Services & Technical Solutions Implementation Group Consultant at EDS, an HP Company

Sales Representative/Consultant at Merritt Supply Company Inc.
Directory Assistance Operator at First Data Corporation

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Education

Florida Community College at Jacksonville

Recommended

3 people have recommended Divina

Connections

25 connections

Industry

Information Technology and Services

Divina Batson’s Summary

A Customer Service Technology Specialist with experience in project management. Areas of expertise include: planning and organizing, coordinating customer support services, teamwork, and ability to meet prescribe deadlines. Self-motivated team player accustom to working in a fast pace environment with ability to quickly learn new application support skills.

Divina Batson’s Experience

Volunteer Coordinator/Vice President Guard

Sandalwood High School Band Organization

(Information Technology and Services industry)

2006 — 2009 (3 years )
Voice Communication Administrator

EDS, an HP Company

(Public Company; HPQ; Information Technology and Services industry)

August 2005 — January 2009 (3 years 6 months)

EDS Technology Solutions Implementation Group (TSIG) – Southeast is responsible for all Bank of America’s voice and data quick MAC (move, add, change) needs. Responsibilities included planning, organizing, and ensuring implementation of any such needs communicating business partners’ requests from remote locations globally, reviewing invoices for each work done by various vendors, updating and managing trouble tickets efficiently, and providing appropriate follow-up with vendors and clients.
Special Services & Technical Solutions Implementation Group Consultant

EDS, an HP Company

(Public Company; HP; Information Technology and Services industry)

2003 — 2005 (2 years )

Team Lead for Special Services agents that assisted in providing technology solutions to Bank of America’s 170,000 associates. Responsibilities included maintaining daily metrics with responsibility for agent’s production levels & standards, scheduling and training team members, managing client inquiries and escalations from moderate to complex in scope, analyzing complaints with clients and vendors nationwide, updating tickets and distributing daily workload to team members , managing trouble tickets efficiently and providing appropriate follow-up with vendors and clients
Sales Representative/Consultant

Merritt Supply Company Inc.

(Building Materials industry)

1999 — 2002 (3 years )

Merritt Supply Company, Inc is a family owned business that provides paint and wallcovering supplies to majority of city’s contractors. Responsibilities included processing account receivables/payable, clerical duties such as filling, prepared monthly invoices for all account holders and other related duties; maintaining physical and automated inventory including receiving merchandises, providing customer service and maintaining an effective communications with clients and vendors, and handling daily cash deposits.
Directory Assistance Operator

First Data Corporation

(Public Company; FDC; Financial Services industry)

1998 — 1999 (1 year )

Processed in excess of 500 Directory Assistance calls on a daily basis by entering specified criteria, performed a search and quoted correct listing. Documented incorrect listings and prepared non-published emergency and technical difficulty forms. Performed general operator duties including 1-800-COLLECT, MCI calling card and international calls.