Dirk Frey

Technical Writer

LinkedIn

(Privately Held; Internet industry)

December 2008 — Present (1 year )
Product Lead

LinkedIn

(Privately Held; 201-500 employees; Internet industry)

December 2007 — 2008 (1 year )

Liaison between programmers and customer service for product enhancements.
Vendor/Regulatory Coordinator

First National Merchant Solutions

(Banking industry)

April 2007 — December 2007 (9 months)

Manage and grow product vendor relationships. Track and renegotiate existing contracts up for renewal. Monitor and alert organization of industry regulatory items impacting First National products sold to customers.
Product Manager

First National Merchant Solutions

(Privately Held; 5001-10,000 employees; Banking industry)

2006 — 2007 (1 year )

Coordinate multiple complex projects to manage products and/or launch enhancements to existing products to meet customer needs and the revenue goals of First National Merchant Solutions. Managed existing Online customer electronic reporting tools. Over saw development of new customized customer reports based on their specific data needs. Provide daily escalated operational and sales support for assigned products. Develop documentation and user training content that is consistent with agreed upon standards; ensuring product manuals and training materials are current and up-to-date. Develop and manage ongoing product roadmaps includes contract and pricing management, product enhancements, regulatory management, revenue growth planning, and sun setting strategy.
Training Consultant

First National Merchant Solutions

(Privately Held; 5001-10,000 employees; Banking industry)

2003 — 2006 (3 years )

Develop and provide ongoing training to meet organizational needs Design industry specific training with detailed documentation for operational procedures for Association interchange programs requiring registration. Creation of a departmental information center. Obtained $2,550 Nebraska Workforce grant used to provide leadership development. Measure training results through test development and scoring. Provide on-the-job and “just in time” training for sales, product development and customer service departments. Assist with continuing analysis, critique and development of an interchange summary tool and product development implementation guides used by merchants and internal departments. Facilitate instructional sessions of an online reporting tool with major external customers.
Senior National Account Manager

First National Merchant Solutions

(Privately Held; 5001-10,000 employees; Banking industry)

2000 — 2003 (3 years )

Maintained relationship by building trust, confidence and rapport with 16-20 assigned major national accounts. Provided proactive and consultative training on merchant best practices effecting merchant bottom line. Served as liaison between client and Visa and MasterCard Associations. Negotiated and renewed client pricing and contractual language. Successful sale of gift card and corporate card programs to national pizza chain benefiting client while positively effecting account profitability. Retention and growth of portfolio through targeting of franchise locations of existing corporate relationships. Planned and conducted annual strategic planning sessions. Took lead role in report design working collaboratively with Data Delivery dept. to develop customized online reports in for clients needing Settlement Summary, Settlement Summary by Card type, Credits and Qualification information.
Senior Account Executive

First National Merchant Solutions

(Privately Held; 5001-10,000 employees; Banking industry)

1998 — 2000 (2 years )

Assisted national accounts with daily operational needs. Responsible for accurate new location set-ups and billing accuracy. Consulted clients on card acceptance and chargeback best practices. Proactively contacted merchants when payment issues arose. Last review as Account Executive stated I was “looked at as a key resource to co-workers and other departments.”
Sales Consultant

Entertainment Publications

(Public Company; 501-1000 employees; Marketing and Advertising industry)

1996 — 1998 (2 years )

Successful sales and consultation with local fundraising committees. Worked with chairperson and sales groups to promote products with sales kick offs and contests.
Restaurant General Manager

Garden Cafe

(Banking industry)

1990 — 1995 (5 years )

Dirk Frey’s Education

Bellevue University

2005 — 2005

Successfully completed Trainers Institute Program
Creighton University

BA , Psychology, Education , 1981 — 1985

Activities and Societies:

Pi Kappa Alpha
Creighton University Admissions Assistant
Grand Island Senior High

H.S. Diploma , 1978 — 1981