Diane Richmond

Diane Richmond

Proposal Writer/Pricing Specialist at Intrado

Location
Longmont, Colorado (Greater Denver Area)
Industry
Telecommunications

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Diane Richmond's Overview

Current
  • Proposal Writer/Pricing Specialist at Intrado
Past
  • CPE Sales Engineer at Verizon Bususiness/GTE
  • Account Executive at Verizon Business/GTE
  • Sales Engineer at Ameritech
  • Sales Engineer at GTE
Education
Connections

342 connections

Diane Richmond's Summary

I have spent the majority of my 30 year (so far) career in Pre-Sales Engineering, though I have also been an Account Manager, and a Customer Service Representative on PBX installations. I understand complex communications systems, whether standalone, networked, or distributed across a data infrastructure; TDM, VoIP, or hybrid.

I have never been a mediocre employee, and do not ever intend to be; I take pride in whatever I am doing, take ownership of whatever I am doing, and require little supervision.
I am comfortable acting as a single point of contact for large accounts while maintaining profitability for the Company; I understand growing revenue and retaining customers by providing excellent customer service. I work well independently when required, but am a team player.

I have worked primarily for very large companies, so essential to the job I performed was my ability to navigate many systems and complex processes, and successfully engage the correct internal and external (vendor and Customer) resources.

Diane Richmond's Experience

Proposal Writer/Pricing Specialist

Intrado

Privately Held; 1001-5000 employees; TRDO; Telecommunications industry

June 2013Present (1 year 4 months) Longmont, CO

CPE Sales Engineer

Verizon Bususiness/GTE

Public Company; 10,001+ employees; VZ; Information Technology and Services industry

January 1998July 2012 (14 years 7 months)

Consult, design and deliver System Designs, Statements of Work, and Price Quotes for enterprise (medium business to Fortune 200) telephony systems and adjuncts (new systems, upgrades, migrations, expansions, maintenance), to meet customer’s business needs in areas of convergence, contact centers, unified communications. Support employer’s business goals of increasing/maintaining customer base, increasing profitability, and expanding into strategic areas (professional services, network, security, etc.). Responsible for regional quotas.

Demonstrated ability to provide innovative solutions and win new business. Accomplished team leader with proven ability to manage resources and deliver projects.

Account Executive

Verizon Business/GTE

Public Company; 10,001+ employees; VZ; Information Technology and Services industry

June 1996December 1997 (1 year 7 months) Arvada, Colorado

Responsible for maintaining and increasing revenue of installed base accounts through selling of CPE and maintenance and installation services. Responsible for quota and customer satisfaction index.

Exceeded quota goals both years, and met customer satisfaction objective.

Sales Engineer

Ameritech

Public Company; 10,001+ employees; AIT; Telecommunications industry

June 1991May 1996 (5 years)

Sales Engineer

GTE

Public Company; 10,001+ employees; GTE; Telecommunications industry

October 1989May 1996 (6 years 8 months)

CPE Sales Engineer

Diane Richmond's Volunteer Experience & Causes

  • Volunteer Experience

    • Headstart (Dogs)

      Dumb Friends League
      • Animal Welfare
      October 2012 present (2 years)

Diane Richmond's Skills & Expertise

  1. Microsoft Office
  2. Telecommunications
  3. VoIP
  4. Excel
  5. Unified Communications
  6. Unified Messaging
  7. ACD
  8. Meridian
  9. Complex Solutions
  10. Enterprise Communications
  11. Convergence
  12. CPE
  13. PBX
  14. Voice Mail
  15. SIP Trunking
  16. Avaya
  17. Telephony
  18. TDM
  19. Call Center
  20. IP
  21. Sales Engineering
  22. UC
  23. IP PBX
  24. Call Recording
  25. Voice & Data Convergence
  26. Microsoft Excel
  27. Call Centers
  28. Contact Centers
  29. Call Logging
  30. Highly resourceful
  31. Solution Selling
  32. MPLS
  33. Managed Services
  34. Sales Operations
  35. IVR
  36. SIP
  37. Professional Services
  38. Selling
  39. Ethernet
  40. T1
  41. Avaya Technologies

View All (41) Skills View Fewer Skills

Diane Richmond's Education

The College of New Jersey

BA and Teaching Certificate, English Education

Graduated Summa Cum Laude
Participated in International Exchange, Worcester College of HE, Worcester, England

Contact Diane for:

  • career opportunities
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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