Aladdin Cordero

Current

• Strategic Business Unit Senior Manager (Business Technology Solutions Strategic Business Unit) at Johnson Controls, Inc. (Global Workplace KnowledgeCentre)

Past

• Back-Office Support Manager (GWS Contact Center Americas) at Johnson Controls
• Strategic Business Unit Senior Manager (Customer Contact Center Strategic Business Unit) at Johnson Controls, Inc. (Global Workplace KnowledgeCentre)
• Strategic Business Unit Senior Manager (Business Process Outsourcing Strategic Business Unit) at Johnson Controls, Inc. (Global Workplace KnowledgeCentre)

10 more...

Education

• University of the Philippines

Connections

136 connections

Industry

Information Technology and Services

Websites

• My Blog
• My Tweets

Aladdin Cordero’s Summary

• 14 years of solid IT experience, 10 of which are involved in leading and managing outsourced and offshored application support IT projects.

• 10 years of solid experience in leading and managing project transitions and knowledge transfers from project counterparts in the U.S., Europe and Asia-Pacific.

• 8 years of solid experience in building, leading and managing a technical team who worked on all aspects of the software development lifecycle, from requirements gathering to 2nd-tier / 3rd-tier support.

• 8 years of solid experience in handling high-profile customers such as Daimler-Chrysler, JCPenney, T-Mobile, Kodak, HP, Cadbury, HSBC and Tesco UK, to name a few, and ensured that service levels are met and even exceeded.

• 5 years of solid experience in the development and implementation of Quality Assurance and Business Process Improvement processes and initiatives utilizing Six Sigma and Lean Methodologies.

• 5 years of solid experience in building, leading and managing a 24x7 technical team for 1st, 2nd and 3rd tier application support.

• Excellent verbal and written communication skills honed through several foreign country assignments (U.S., U.K., Singapore and Hong Kong to name a few) and exposure to cross-cultural settings and cross-functional, multi-regional teams.

• Highly skilled in coaching and mentoring to develop and maintain a high-performance team.

• Certified ITIL (Information Technology Infrastructure Library) Version 3 Foundation in IT Service Management.

• Certified Six Sigma Green Belt – DMAIC (Define, Measure, Analyze, Improve and Control).

Aladdin Cordero’s Specialties:

Domain Knowledge:
• IT Service Management
• Project Management (Offshored / Outsourced Projects)
• Business Process Improvement / Quality Assurance


Technical Knowledge:
• Electronic Data Interchange
• Network Management (Windows and Linux)
• Web Development (Usability, XML, DHTML, JavaScript, Perl)
• Multimedia Development (E-learning / Computer-based training programs)

Aladdin Cordero’s Experience

• Strategic Business Unit Senior Manager (Business Technology Solutions Strategic Business Unit)

  Johnson Controls, Inc. (Global Workplace KnowledgeCentre)

  (Facilities Services industry)

  October 2009 — Present (3 months)

  - Responsible for the design, develop and installation of customized systems or Internet solutions for Johnson Controls and its global customers so that they can effectively utilize information technology in their business.
  - Responsible for the management of the essential operation components (policies, processes, equipment and data) of the Global Workplace Knowledge Centre IT infrastructure.
  - Currently managing two groups within this Strategic Business Unit. These are the Software Development Group and the IT Infrastructure Group with planned resource expansion in preparation for IT projects slated for transition to the Global Workplace Knowledge Centre.

Aladdin Cordero’s Education

• University of the Philippines

  BA , Psychology , 1988 — 1991

  Cum Laude

Additional Information

Aladdin Cordero’s Websites:

• My Blog
• My Tweets

Aladdin Cordero’s Groups:

•    Filipino Professionals
•    ITIL Certified Professionals
•    Six Sigma Network Group
•    ITSM (ITIL) Professionals
•    Lean Six Sigma
•    Six Sigma for Business
•    iSixSigma Network
•    Open Source Universe
•    Filipino Professionals Global - www.PinasNet.com
•    Methods & Tools
•    Project Managers Group
•    ICMI - The Global Contact Center Professional Community
•    General Electric Alumni
•    ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups
•    Continuous Improvement, Six Sigma, & Lean Group
•    Shared Services and Outsourcing Network (SSON)
•    EDI - Electronic Data Interchange
•    GE Information Services Alumni
•    University of the Philippines Alumni
•    Workforce Management
•    QAGuild Network
•    e-Development Network
•    GXS Alumni
•    HR Philippines
•    Philippine Linux User's Group
•    Lean Six Sigma and DFSS for IT and Software Engineering
•    Call Center Management Best Practices

Aladdin Cordero’s Honors:

* Johnson Controls Merit Award, 2009
* GXS Organizational Excellence Award for the Desktop ASN Group, 2005
* GXS Award of Excellence (Outstanding Professional Initiative and Performance), 2003

Aladdin Cordero’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch