
Global Sales Support Consultant at Oracle Corp
Geneva Area, Switzerland

Global Sales Support Consultant at Oracle Corp
Geneva Area, Switzerland
Currently working in ORACLE/IBM Joint Solutions Center in Montpellier as Solutions specialist Consultant. Over 10 years of experience in Oracle Technology and Oracle Ebusiness suite. Deep knowledge of complex architecture with Oracle products. Didier has been with Oracle since 1997 and has worked for Oracle On-demand in Ebusiness Suite Accelerator Team, Appstech Presales Senior Principal Consultant in Switzerland, Senior Consultant in Africa and Consultant in France. Didier has almost 15 years of IT industry experience and holds an DESS Productics, Robotics and Computer.
On-demand, Outsourcing,Oracle Database, ERP, Integration, XML, Workflow, Presales, Ruby on Rails.
(Public Company; 10,001 or more employees; ORCL; Computer Software industry)
December 2007 — Present (9 months)
In ORACLE/IBM Joint Solution Center based in Montpellier I'm providing sales support to the Sales organizations globally enabling deeper penetration into IBM accounts and faster close of sales.Develop innovative value propositions and business solutions, while providing strategic business and technical direction that create demand for, and fully exploit Oracle software on IBM servers
(Public Company; 5001-10,000 employees; ORCL; Computer Software industry)
May 2003 — December 2007 (4 years 8 months)
On-demand departement (outsourcing) EMEA – based in Geneva
. ITIL certified
· Actually member of On-demand accelerator Team. Working on Accelerator projects(Migration from in house to Oracle On-demand) for customer like Loterie Romande (Switzerland), PEPSI (Russia) , Polaris (Spain) and Buza (Netherland).
· Proactively work with the customer to provide planning and ongoing support for Oracle Applications customers
· Working on OTO (Oracle Technology Outsourcing) or EBSO (Oracle Ebusiness Suite Outsourcing) projects.
· Ability to form effective relationships with client, their consultants and their users to raise the level of customer satisfaction with Oracle products and support
· Delivery of both proactive and reactive onsite support in a timely manner
· Communicate Oracle's future enhancements plans
· Provide future direction and guidance on application deployment plans
(Public Company; 5001-10,000 employees; ORCL; Computer Software industry)
April 2001 — May 2003 (2 years 2 months)
Writing of the technical section of the RFP or RFI.
· Technical Pre-sales on Oracle Applications and Tools (E-Business Suite, Enterprise Manager, Discoverer, Business Intelligence System, 9i Application Server, etc…)
· Prospect presentations and demo.
· Building Proof of Concept with Oracle Technology (9iAS Interconnect (XML), Oracle Workflow, CRM using declarative Components, and so on)
· Help customer or prospect or Oracle Partners to define their future Architecture. Sizing of server, network, security issue and integration with other application. (Messaging and Queuing , XML, etc…)
· Assistance with the implementation of Oracle eBusiness Suite
(Public Company; 5001-10,000 employees; ORCL; Computer Software industry)
May 2000 — April 2001 (1 year)
· Writing of the technical section of the RFP or RFI.
· Teach new technical features on E-Business Suite during Workshop for Consultant at Joint Solution Center Oracle/IBM.
· Assures the highest level of customer and employee satisfaction.
· Coach team of support (3 internal Oracle Person) and people of partners support Team (20) working on first level support.
· Monitor customer satisfaction
· Customer and partners visits
· Prospect presentations and partner presentations
(Public Company; 5001-10,000 employees; ORCL; Computer Software industry)
May 1998 — May 2000 (2 years 1 month)
Working in Africa for Oracle
· Writing of the technical section of the RFP or RFI.
· Technical Pre-sales on Oracle Applications
· Workshop on ICA (Internet Computer Architecture) Technology.
· Workshop on Oracle Application Fast Installation with the Joint Solution Center IBM/Oracle Montpellier.
· Coordination of different technical activities in Oracle Africa’s Applications Centre. ABIDJAN Office (Ivory Coast) and CASABLANCA Office(Morroco).
· Assistance to the largest customers in Africa with the implementation of Oracle Applications (The Central Bank of West African States, SENELEC (electricity company) Dakar, COMILOG ( the first Manganese mine in the world ) Gabon, EDM (Energy of Mali) Bamako) .
· Assistance to Oracle Partners in African countries on the technical aspects of Oracle Products.
DESS, Productics, Robotics and Computer, 1992 — 1993
MST, Productics, Robotics and Computer, 1990 — 1992
new technology, Web development, finance, running