
Operations Analyst
Orange County, California Area

Operations Analyst
Orange County, California Area
Business Operations Analyst, experienced in Logistics, Marketing, Service and Retail Industries. Demonstrated the ability to plan, organize and manage the activities of the company’s operations with the exercise of good judgment and taking account the range of inputs and advice. With my problem solver mindset, process, data analysis and risk management skills, I excel at being the go-to person when the job really needs to be done.
-------------------------------------------------------------------------------------------------------------
Bits of Experience in the Below:
Risk Management, Billing, Product Development & Management, Process Auditing, Operations Management, Chain Retail Development, Marketing/PR Brand Development, Logistical Planning, Staff Training, Inventory Control, Quality Assurance, Clerical Accounting, Sales/Account Management.
-------------------------------------------------------------------------------------------------------------
(Partnership; Retail industry)
April 2009 — Present (8 months)
Responsible for developing, maintaining and growing the company brands’ online media presence across array of media mixes.
• Brand Development and Campaign Management – plan, manage and execute ongoing campaigns to support and drive brand awareness, community involvement, product launches, publication and lead generation.
• Channelization – provide directions for new business opportunities in social media channels, communication channels, mico-blogging, social networking sites, events sites, collaboration channels, and multimedia/sharing channels.
(Market Research industry)
February 2009 — March 2009 (2 months)
Market Research Firm Launching Orientation for New Program:
www.NEXT24.info (Executives/Decision Makers)
www.ENVISION.info (Directors/Top Support Staff)
(Privately Held; Information Technology and Services industry)
November 2007 — September 2008 (11 months)
Responsible for all analysis relating to risk management and billing integrity. Additionally, provided training to personnel from all departments.
• Risk Mgmt Analysis – collected, analyzed, and reported on all aspects of risk management.
• Complaint/Inquiry Resolution – responded in writing to all formal inquiries and complaints from multiple sources, including State Attorneys Generals, State Public Utilities Commissions, Better Business Bureaus, and individual clients.
• Billing Analysis – studied and chose actions for client distribution across multiple billing entities relative to multiple Local Exchange Carriers.
• Product Development – participated in the development of an entirely new product, from concept to implementation. Personally wrote and trained staff on product’s operations manual.
• Process Auditing – identified potential weak spots in the operational process, developed and implemented auditing process in order to categorize failures and take corrective actions.
(Retail industry)
August 2007 — November 2007 (4 months)
Responsible for full operations of the retail store including staffing, merchandising, cash management, and inventory control.
• Operations Management – oversaw all aspects of the store’s operations with success in building first season’s clientele. Merchandising displays, payroll, sales strategies and scheduling, hiring, and training associates (20+).
• Chain Retail Development – part of start-up to break down of two entire retail stores.
• Additional Marketing Development – created first local brand recognition through facebook and yelp campaign.
(Public Company; 10,001 or more employees; TOY; Retail industry)
October 2006 — December 2006 (3 months)
Responsible for the control, execution and direction of the daily flow of products from various locations at the second largest Toys “R” Us Distribution Center.
o Logistical Planning – collaborated with department managers to manage and control the flow of products from various departments to corresponding trailers through planning charts.
o Production Management – maximized capacity of sorter to maintain high outstanding production levels for daily production “Wave” levels averaging 70,000 cartons, $3.1 million in inventory.
o Staff Training – acted as a daily motivator, coach and evaluator among three shifts that consisted of 30 associates.
o Inventory/Quality Control – managed overall safety, quality and production standards involved in the operations.
(Public Company; 1001-5000 employees; GGP; Real Estate industry)
June 2006 — October 2006 (5 months)
(E-Learning industry)
March 2005 — June 2005 (4 months)
(Educational Institution; 1001-5000 employees; Higher Education industry)
March 2005 — May 2005 (3 months)
BS , Business Administration , 2003 — 2006
--------------------------------------------------------------------------------------------------------
Senior Projects/Courses included:
Business Law, Competitive & Strategic Analysis, Corporate Finance & Investment, Cost & Management Accounting, Entrepreneurship, Marketing, Management of Information Systems, Organizational Leadership & Development, Production & Operations Management, Real Estate Investment, Research Methods and 2 years learning Mandarin Chinese.
Enjoy life! Exploring Restaurants, Eating, Traveling Running, Hiking, Boogie Boarding, Beach Bumming, Snowboarding, Basketball Smash Brawling, Spending time with family and friends Websurfing (Yelper & Go Plant It Beta User)
GGP Prodigies Technology “Task Force” 2006.