Douglas Hunley

Current

• Technical Support Manager at CollabNet, Inc

Past

• Technical Support Manager at VA Software
• Senior Technical Consultant at CareWorks Technologies
• Junior Oracle DBA at UUNET

• Technical Consultant at Information Control Corporation
• Production Support Engineer at Nationwide Insurance Enterprises

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2 more...

Education

• Devry

Recommended

10 people have recommended Douglas

Connections

63 connections

Industry

Computer Software

Douglas Hunley’s Experience

• Technical Support Manager

  CollabNet, Inc

  (Privately Held; 51-200 employees; Computer Software industry)

  May 2007 — Present (1 year 6 months)

  Transitioned the Technical Support services, assets, procedures, etc to CollabNet as part of their aquisition of SourceForge from VA Software. Managed a geographically disperse team of Support Engineers in providing email, web-based, irc, and phone support to growing customer-base; particpated in product development roadmap planning; various process definition and refinement activities; continued all responsibilties previously handled as a support systems engineer.

• Technical Support Manager

  VA Software

  (Public Company; Computer Software industry)

  September 2003 — April 2007 (3 years 8 months)

  Managed a geographically disperse team of support engineers in providing email and phone support to growing customer-base; directed offshore engineering team in their development efforts and product maintenance; particpated in product development roadmap planning; various process definition and refinement activities; continued all responsibilties previously handled as a support systems engineer.

• Senior Technical Consultant

  CareWorks Technologies

  (Public Company; Information Technology and Services industry)

  July 2001 — June 2003 (2 years)

  Lead unix/linux admin for Ohio federal agency Network Operations group; responsible for installation, patching, configuration, and upgrading of core operating system (HP-UX, Solaris, Red Hat, SuSE) on various hardware platforms (HP PA-Risc, Sun Blade 100/Sparc 5 ultra, Intel x86); co-responsible for software installation, patching, and upgrading (Oracle 8.x, HP OpenView, HP Network Node Manager, CUPS, Apache); designed and implemented backup/disaster recovery procedure; architected enterprise-wide email solution; upgraded DNS to Bind 9 and assumed DNS administrative duties

• Junior Oracle DBA

  UUNET

  (Public Company; Telecommunications industry)

  March 1999 — March 2001 (2 years 1 month)

  Production Oracle DBA; 24x7 pager on-call; Oracle installation/configuration; database design/creation; performance monitoring/tuning; database reporting; backup and recovery implementation; responsible for systems administration of all DBA desktop machines (generally Sparc 1, 5, 10) as well as development servers (HP "K" class). assisted in administration of production servers (HP "K" class).

• Technical Consultant

  Information Control Corporation

  (Public Company; Information Technology and Services industry)

  March 1997 — March 1999 (2 years 1 month)

  22-month assignment to Sterling Commerce as a Gentran:Server for Unix specialist. operated as EDI administrator for Managed Care Services, Inc; responsible for designing, implementing, and troubleshooting electronic data transfer between EDI systems and 56 partner managed care organizations; assisted in specifying, installing, and configuring IBM RS/6000 machines for EDI processing; monitored and tuned Oracle database used for EDI transaction history; developed and maintained multiple reporting mechanisms against Oracle database and EDI software.
  2-month assignment to Opentext as a Basis developer. utilized FQM, Unix shell, JavaScript, and some Perl to customize Basis interfaces for specific client needs and requests.

• Production Support Engineer

  Nationwide Insurance Enterprises

  (Public Company; Insurance industry)

  June 1995 — January 1997 (1 year 8 months)

  Developed and maintained Unix shell scripts for data extraction, manipulation, reformatting, and conversion from legacy VMS systems to Unix Oracle databases; developed data extraction routine to move data from Oracle database to mainframe CICS system; modified Oracle Forms applications; various run-time report generations; responsible for index/view/table creation on Oracle databases; tuned SQL code for better performance; maintained multiple Unix termcap entries for Oracle Forms application use on Intel PCs and Sun workstations .

Douglas Hunley’s Education

• Devry

  1993 — 1996

Douglas Hunley’s Contact Settings

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