Dominique Foucart

Current

Lecturer in Relational Practice at CESA - Roux
Owner, Chartered Mediator in Business Conflicts at interactes sprl (Sole Proprietorship)
Psychotherapist at Self employed (Self-employed)

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Past

Program Management Officer at AFCN-FANC
Transformation Facilitator at European Commission
Interim Manager - Customer Service Transformation at Dossche Mills & Bakery

Senior UMTS Project Consultant at Algerie Telecom Mobile
Customer Relationship Director at Portima
Head of Program at Mobistar
Customer Support Manager at Europay International
customer service manager at mastercard
Product Line Manager at Eurodeal Systems SA
Consultant at Chase Econometrics
Consultant at Interactive Data Corporation

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8 more...

Education

Institut Gregory Bateson - MRI
Université Catholique de Louvain-la-Neuve
INSEAD (Fontainebleau)

Université Catholique de Louvain-la-Neuve

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1 more...

Recommended

23 people have recommended Dominique

Connections

500+ connections

Industry

Alternative Dispute Resolution

Websites

Dominique Foucart’s Summary

I help organizations and people in conflicts to resolve it and thanks to this resolution, to improve their relationships for the longer term.

I do this through mediating the resolution between the parties, as a chartered mediator under the belgian law.

I do this also in councelling and training people on collaborative negociation.

I do it also by preparing contractual agreements with parties in order to prevent the conflicts.

You can link your network to mine by contacting me on dominique@interactes.be
I am also member of: ecademy, viadeo, xing

Dominique Foucart’s Specialties:

Customer / Supplier / Partner relationships, ITC projects and programs, Customer Services Organizations

Dominique Foucart’s Experience

Lecturer in Relational Practice

CESA - Roux

(Education Management industry)

May 2009 — Present (3 months)

Lectures on "Relational practice": How can you take the necessary distance from the conflict you are mediating in order to remain focused on your customers? How to define a change strategy in the middle of a conflict ? How much does the mediation process and framework help you in managing your own feelings ?
Owner, Chartered Mediator in Business Conflicts
interactes sprl (Sole Proprietorship)

(Sole Proprietorship; Myself Only; Management Consulting industry)

July 2006 — Present (3 years 1 month)

I help organizations and people in conflict to restaure communication and confidence in order to build a mutually beneficial solution to their conflict.

By choosing mediation, they avoid the uncertainty, publicity and cost of litigation. They keep the relationships and often strenghten them.

I also provide coaching and support to people involved in difficult negociation processes
Psychotherapist
Self employed (Self-employed)

(Self-Employed; Myself Only; Mental Health Care industry)

September 2004 — Present (4 years 11 months)

Trained according to the Brief Therapies Interventions of the Mental Research Institute of Palo-Alto (IGB - Liège), my interventions are focused on resolving conflicts and behavioral troubles in a small group environment: management teams, families, not for profit organisations...
Program Management Officer

AFCN-FANC

(Government Administration industry)

December 2008 — June 2009 (7 months)

Develop, Organize and Facilitate the implementation of a project approach in the Federal Agency for Nuclear Control in Belgium.
Coordinates, facilitates and supports the project portfolio management and governance system of the Agency.
Coaches the project managers.
Transformation Facilitator

European Commission

(Government Agency; Government Administration industry)

November 2008 — January 2009 (3 months)

Facilitate the governance of the transformation project of a major agency of the European Commission. Management of strategic management workshops and follow-up with implementation team.
Interim Manager - Customer Service Transformation

Dossche Mills & Bakery

(Food Production industry)

October 2007 — September 2008 (1 year)

In charge of reviewing the customer related business processes in order to create a customer service acting as a friendly and efficient single point of contacts for all customers. Mission includes BPR, management coaching, project and program facilitation, IT business requirements, people identification and training.
Senior UMTS Project Consultant

Algerie Telecom Mobile

(Public Company; 1001-5000 employees; Telecommunications industry)

February 2007 — April 2007 (3 months)

Helping Algerie Telecom Mobile define its 3G implementation strategy, including launch roadmap, suppliers selection, project governance.
Customer Relationship Director

Portima

(Partnership; 51-200 employees; Information Services industry)

December 2005 — October 2006 (11 months)

- develop a segmented approach of the product and services offers to the insurance broker market
- organize the distribution of the products and services in each segment to optimize the accuracy of offered services to customer requirements
- develop a "knock your socks off" quality of service to help insurance broker focus on their commercial relationship with their customers, without worrying about their back-office systems.
Head of Program

Mobistar

(Public Company; 1001-5000 employees; MOBB.BR; Telecommunications industry)

March 1996 — December 2005 (9 years 10 months)

Facilitating the integration of Strategy, Market Development, Product Development, Operations and Technical Implementation for large transversal programs such as the implementation of our renewed wireless network and its associated services.
This position is in the natural path of a Mobistar carreer consisting of:
- Customer Services Manager (1996-1998): managing the initial commercial customer support team
- Professional Sales Manager (1998-2000): setting up the initial sales force to the SMA/SME
- Strategic Development Project Manager (2000-2002): launching demand management at mobistar
- Head of IT/CRM business unit (2002-2003): IT projects related to Customer and Distribution network facing applications
- Corporate Program Manager: Network Renewal (2003-2005): Corporate management of Mobistar's full renewal of its core technology
- Head of Program : Sarbanes-Oxley Fixed Assets compliance (2005)
Customer Support Manager

Europay International

(Public Company; 1001-5000 employees; Financial Services industry)

May 1992 — February 1996 (3 years 10 months)

Merging the customer support organizations of Eurocheque, Eurocard and EPSS into one integrated service center to the customer banks. Designing the business processes in order to increase efficiency. Contributing to the customer support policy definition.
Managing a small size call center.
customer service manager

mastercard

(Public Company; Management Consulting industry)

1992 — 1996 (4 years)
Product Line Manager

Eurodeal Systems SA

(Privately Held; 1-10 employees; Computer Software industry)

1988 — 1992 (4 years)

As one of the two active partners in the company, I was responsible for the Mutual Fund Management Software activity:
- designing the solution
- managing the development team
- sales activities

At the end of my time with Eurodeal, I took also care of selling the activity and consolidating the employment of the team in its new environment.
Consultant

Chase Econometrics

(Management Consulting industry)

1982 — 1986 (4 years)
Consultant

Interactive Data Corporation

(Public Company; Management Consulting industry)

1982 — 1986 (4 years)

Dominique Foucart’s Education

Institut Gregory Bateson - MRI

2nd grade , Brief Therapy & Strategic Interventions , 2004 — 2006

The "Institut Gregory Bateson" is the official representative in Europe for the Mental Research Institute of Palo-Alto.
It focuses in delivering education in the field of Brief Therapies and Strategic Interventions, based on the systemic model developped by the MRI.
Université Catholique de Louvain-la-Neuve

Post Graduate , Family Mediation Practice , September 2002 — June 2004

This is an extensive training in Mediation or Structured Negotiation, based on a two year curriculum:
Y1: Theoretical approach of the Family in Law, Sociology and Psychology; study of conflict management techniques; practice of mediation
Y2: Special topics in mediation practice (supervised practice)

Activities and Societies:

Responsible for the online support workgroup during the two years of the curriculum
INSEAD (Fontainebleau)

Certificate , Strategic Marketing , December 1999 — December 1999

2 weeks intensive session on the Strategic Management of Service Companies, under the leading of J.Cl. Laréché.
Université Catholique de Louvain-la-Neuve

MA , Econometrics , September 1978 — June 1981

Major: Econometrics
Minor: Philosophy of Economic Science
Thesis: Econometric approach of the regional political influences in subsidiation decision process in Belgium

Additional Information

Dominique Foucart’s Websites:

Dominique Foucart’s Interests:

Family Therapies, Family Mediation, Children Assistance New Technologies, Music (from R&B to Opera Works), Photography, History readings

Dominique Foucart’s Groups:

Le Centre MIR asbl - a place for children to meet their parents when they are living apart and cannot welcome their children at home.

Association pour la Médiation Familiale - Vice President
Carrefour de la médiation
Médiation Bruxelles
Union Belge des Médiateurs Professionnels
Brussels Bureau for Mediation and Conciliation
Chambre de Commerce et d'Industrie de Bruxelles

eCademy, Xing/OpenBC, Viadéo