Project Coordinator
Greater Minneapolis-St. Paul Area
- Current
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- Task Master at 3rd Party Feedback
- Contributor at Minnesota Condo Guide
- Treasurer at Maria Flats Condo Association
- Editor/Creator at Overheard in Minneapolis.com
- Project Coordinator at Minnesota Department of Human Services
- Past
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- Schedule and Forecast Analyst at Teleperformance
- Operations Support Analyst at ClientLogic
- Education
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- Itasca Community College
- Greenway High School
- Recommended
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2 people have recommended Angie - Connections
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34
connections
- Industry
- Internet
- Websites
Angie Dezelske’s Summary
Project Coordinator and Analyst with several years experience in analyzing historical trends and business processes to provide staffing forecasts, streamline procedures, cut costs and maximize efficiency.
Website editor with several years of self-taught experience in website creation, design, concepts and editing.
Angie Dezelske’s Specialties:
MS Excel, Word, Outlook, SharePoint, Google Analytics and Docs, WordPress, HTML, CSS
Angie Dezelske’s Experience
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Task Master
3rd Party Feedback
(Internet industry)
January 2009 — Present (11 months)
Compiling and editing feedback into user friendly reports for customers, responding to inquiries and contributing to the design and blog entries on the website.
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Contributor
Minnesota Condo Guide
(Internet industry)
March 2008 — Present (1 year 9 months)
We aim to provide the most comprehensive information on condo developments in Minnesota.
I collect the information on Minnesota condos and townhomes from multiple sources to build the pages on Minnesota Condo Guide. -
Treasurer
Maria Flats Condo Association
(Non-Profit Organization Management industry)
November 2007 — Present (2 years 1 month)
(unpaid position with my Condominium Association)
Track and pay monthly expenses, maintain a yearly budget and expense report, act with the Board to make decisions that affect the Association such as monthly dues and contracting 3rd parties for repair or other needs, draft Notices of Default and file Liens when necessary. -
Editor/Creator
Overheard in Minneapolis.com
(Internet industry)
July 2006 — Present (3 years 5 months)
Daily filtering and editing of submissions for publishing, maintaining the website design and functionality, and seeking out advertising opportunities.
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Project Coordinator
Minnesota Department of Human Services
(Government Relations industry)
June 2005 — Present (4 years 6 months)
St Paul, MN - My main focus is working on the assessment, planning and implementation of current projects that require system and process changes, and analyzing current business processes to identify areas eligible for changes and updates for improvement or simplification.
My smaller roles include managing the enrollment of a few specific provider types, and working with the communications team to develop and improve upon our provider website and online tools. -
Schedule and Forecast Analyst
Teleperformance
(Public Company; 10,001 or more employees; Telecommunications industry)
June 2004 — June 2005 (1 year 1 month)
Salt Lake City, Utah - I analyzed historical data to forecast call volume and handle time trends. We then used the forecast information to determine appropriate staffing levels, as well as staffing needs. Those needs were communicated to Account and Project Managers along with recommendations of schedules and number to hire to ensure business needs were met.
I built and analyzed schedules weekly for an average of 750 full time equivalents over approximately 7 to 9 clients, ranging from high profile technology based clients to smaller catalog-based retailers. I authored reports that assisted with the evaluation and assessment of unit productivity on a daily, weekly, monthly and per interval basis. -
Operations Support Analyst
ClientLogic
(Privately Held; 10,001 or more employees; Outsourcing/Offshoring industry)
January 2001 — June 2004 (3 years 6 months)
Yakima, Washington - The majority of my day to day work involved entering and adjusting employee unavailability and vacation time, and pulling daily reports in Blue Pumpkin scheduling software. I evaluated all schedule change and vacation requests prior to approval to ensure they would not conflict with business needs.
The reports were used to evaluate and assess unit productivity.
I maintained and audited employee time cards using Kronos Workforce Timekeeper.
While balancing the reporting and time off requests, I monitored multiple queues in real time to manage daily, weekly and monthly Service Level and Margin goals. My team investigated and analyzed call volume trends and campaign activity to identify areas in need of improvement.
Angie Dezelske’s Education
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Itasca Community College
General 1996 — 1997
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Greenway High School
1992 — 1996
Additional Information
Angie Dezelske’s Websites:
Angie Dezelske’s Interests:
Music, web design, museums, art, photography, friends, technology and the internet.
Angie Dezelske’s Groups:
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LinkedMinnesota -
Twin Cities Networking Group -
MN Job Hunters -
Trampoline Design
Angie Dezelske’s Contact Settings
Interested In:
- career opportunities
- reference requests
- getting back in touch
