
Account Management Team Leader at Ecom Access
Montreal, Canada Area

Account Management Team Leader at Ecom Access
Montreal, Canada Area
I graduated from Concordia University with a Bachelor's degree in Sociology, then continued my education at McGill University with a Graduate diploma in Management, specializing in E-commerce.
Information Technology, Systems Analysis, Product Analysis, Problem Solving, Troubleshooting and Repairs, Networking, Coordination, E-Commerce Specialization, Graphic Art, Implementation Testing, B2B Support, B2C Support
(Privately Held; Marketing and Advertising industry)
November 2009 — Present (2 months)
(Privately Held; Marketing and Advertising industry)
2008 — November 2009 (1 year )
(Information Technology and Services industry)
January 2000 — December 2008 (9 years )
• Analyze business and consumer needs and recommend appropriate hardware and software for all environments.
• Oversee the installation of all IT related systems for various businesses and consumers.
• Manage all aspects of computer services and support, including; repairs, upgrades, networking, installations, implementations and consulting
(Computer Hardware industry)
January 2003 — January 2008 (5 years 1 month)
• Identify software related bugs in ATI's core “catalyst” software.
• Test beta drivers and software for computer graphics technology prior to its release.
• Create detailed, technical reports on these bugs to facilitate their removal, or recommend course of action.
(Publishing industry)
January 2003 — January 2007 (4 years 1 month)
• Manage the negotiation and communication between various manufacturers and rage3d.com.
• Responsible for analyzing and testing various consumer products.
• Create written based, technologically oriented, articles and reviews for online publication.
(Arts and Crafts industry)
June 2002 — July 2002 (2 months)
• Maintenance, repair and installations of corporate information technologies. Including, workstations, server maintenance, custom software install, and printer calibrations.
• Creation of graphical artwork for cataloguing system.
• Assembly and printing of customized catalogues for individual clients.
(Internet industry)
January 1999 — January 2000 (1 year 1 month)
• Assisted in the initial start-up and design of online webhosting and shell services.
• Managed and implemented all marketing strategies for new e-venture. Including; banner ads, niche marketing project through chat rooms and forums, newsletters, word of mouth, and e-flyers.
• Responsible for overseeing and managing all aspects of the helpdesk and support.
Graduate Diploma , Management & E-Commerce , 2006 — 2008
Bachelor , Sociology , 2003 — 2006