Desktop Support Specialist and Archiving at Adobe Systems
San Francisco Bay Area
Desktop Support Specialist and Archiving at Adobe Systems
San Francisco Bay Area
I have been in the desktop publishing field as a production artist and designer, creating various Marketing collateral, branding guides, and templates. I am proficient in most Adobe software for this aspect. I have branched out to business application usage for project management including MS Office, SAP, eRoom, Perforce and server coordination; performed hardware/software technical support; acted as a purchaser of large/small office equipment; maintained expense accounts to keep purchases under budget.
I have proficient knowledge and use of most desktop publishing software including Adobe Creative Suite for the print production industry in 4-color output, film processing, CLCs, pre-press and digital imaging. I also have proficent knowledge and use of most business management software including Microsoft Office, FileMaker, SAP and Perforce, web server content maintenance and databases.
(Public Company; ADBE; Computer Software industry)
April 2000 — Present (9 years 8 months)
Helped maintain Marketing Communications' Department Macintosh and PC workstations by installing operating systems (in multiple languages), using Adobe and non-Adobe applications, and doing hardware/software support. Installed software on to workstations for operator readiness, provided desktop support and worked with the HelpDesk and/or technical vendors to resolve problems. Maintained databases and websites of documents, hardware/software assets and kept orderly control of physical materials in a Media Lab environment. Also did proofreading and keystroking of documents to assist the production/editorial staff. Fluent in most desktop publishing apps including Creative Suite, MS Office, SAP, Perforce and FileMaker. Uploading and maintenance of digital assets to content library servers. Archiving of files from servers to DVD.
(Marketing and Advertising industry)
January 1999 — January 2008 (9 years 1 month)
Graphic artist and sign production for West Graphics; produced marketing collateral, brochures, flyers, slide show presentations, day planners, calendars, photo retouching, menu boards, sign/banner art from concept to final print ready pieces.
(Computer Hardware industry)
November 1985 — April 2000 (14 years 6 months)
Graphics Artist / Technical Illustrator: Created and maintained standardized templates in programs for both Mac-based and NT platforms; datasheets, white papers, low and high-level brochures, stationary, forms, CD-ROMs, software packaging, corporate identity standards, and merchandising. Knowledge of Macintosh programs including practical skills, troubleshooting, pre-press setup, Linotronic and color output for various programs. Part-time editing of documents in both U.S. English and UK English, with some minor foreign translation. Produced a variety of graphics work, under assignments encompassing all levels of complexity, ranging from black and white production graphics to full color creative designs. Self-taught, Mac-oriented, and a quick learner; did installations and maintenance of workstations, applications, troubleshooting and consultation.
(Public Company; 10,001 or more employees; T; Telecommunications industry)
January 1978 — November 1985 (7 years 11 months)
AT&T Network Systems, Sunnyvale, California. Helped establish AT&T's Technical Art Department. Consulted, coordinated, and distributed artwork and illustrations to company illustrators. Produced paste-up camera ready artwork and illustrations. Designed and produced marketing literature, technical illustrations, package designs, design and production of slide presentations. I started with the company when it was still part of Western Electric.
PC and Mac systems repairs, graphic design, print production, reading, comic book collecting, art in general, comic art specifically,