Derrick Denton

Public Company; 1001-5000 employees; PWAV; Telecommunications industry

October 2006 – November 2007 (1 year 2 months)

Establish and document all IT policies and procedures; Hire and manage a new help desk / desktop team from the ground up; Train and mentor team on procedures for request handling, escalation, communication requirements, and service delivery; Ensure problems are managed effectively through clear and centralized communications; Track and analyze trends in Help Desk requests and generate statistical reports; Devise permanent solutions to chronic issues; Coordinate efforts of external vendors and internal support teams; Evaluate new technologies with senior management to improve productivity or solve business problems

Privately Held; 51-200 employees; Wireless industry

April 2005 – October 2006 (1 year 7 months)

Oversee a team of Quality Assurance testers; Plan for future projects and shifting priorities; Manage and distribute workload for QA; Document and report quality status; Work with developers, and clients to ensure products meet quality requirements; Maintain computer network, servers, and end-user workstations; Perform backups and routine audits of network systems; Apply operating system updates, patches, and configuration changes; Install and configure new hardware and software; Add, remove, or update user account information, reset passwords

Privately Held; 51-200 employees; Information Technology and Services industry

March 2004 – March 2005 (1 year 1 month)

Examined and documented the current state of clients' network infrastructure and computing systems; Designed and implemented routing and replication topologies for Active Directory, Distributed File System, and Exchange; Created detailed project documentation; Installed and worked with core services such as AD, WINS, DNS, and DHCP; Implemented email infrastructure with Microsoft Exchange; Interface directly with clients to ensure satisfaction and find sales opportunities; Plan and implement installs, upgrades, and migrations; Apply service pack upgrades and security updates; Perform data restores and disaster recoveries

Public Company; 10,001+ employees; CFS; Staffing and Recruiting industry

June 2003 – December 2003 (7 months) Newport Beach, CA

Provide maintenance, support and enhancement of the desktop environment; Define the base workstation standards, workstation deployment methods, and anti-virus management; Provide technical expertise to evaluate, install and maintain both hardware and software solutions

April 2002 – May 2003 (1 year 2 months) Long Beach, CA

Mentor and train the team of Network Operations Center (NOC) technicians to resolve issues on a 24 x 7 basis; Oversee the NOC and ensure that problems are identified and resolved; Monitor, test and verify software processes to ensure constant production uptime; Develop system procedures and scripts including diagnostics, error recovery, data back-ups, performance monitoring and tuning

Public Company; 10,001+ employees; IBM; Information Technology and Services industry

September 2001 – May 2002 (9 months)

Responsible for a prototype mortgage banking site; Serve as lead for a pool of contract Desktop Technicians; Document system standards and procedures; Perform system maintenance, backup/restore, monitoring and tuning on server systems; Design scripts for both logins and application deployment; Interface with vendors, support teams, and upper management to meet production requirements

Public Company; 10,001+ employees; Electrical/Electronic Manufacturing industry

2001 – 2001 (less than a year) Irvine, CA

Specialized Systems Engineer for PC manufacturer involved in evaluating prototype laptop systems for retail channels. Member of Pre-Install Systems Engineering Team responsible for developing, implementing and upgrading OS packages and applications for prototype laptop systems.

Government Agency; 10,001+ employees; Government Administration industry

1999 – 2001 (2 years) Pomona, CA

Network Administrator with responsibility for over 300 NT servers including a 21.2 terabyte SAN array and a Cisco network.

Lead Engineer for a team of technicians with responsibility for over 2000 stations.

Responsible for network administrative duties including network backup, network monitoring of servers and desktops, and user and file administration. Created automated scripts for software distribution and updates in an enterprise environment along with scripts to handle repetitive administrative tasks. Additional responsibilities included high level troubleshooting of network related issues such as WINS static mapping, backup failures, problems with NT servers, switch configuration conflicts, memory leaks, etc. Maintained standard network operations using Tivoli Enterprise Management software. Other duties included documentation of procedures, design of logical and physical layouts, interviewing of candidate technicians, and creation of scheduled reports to management.

Public Company; 5001-10,000 employees; WPI; Pharmaceuticals industry

1996 – 1999 (3 years) Corona, CA

Designed and developed an in-house help desk application for the routine tracking of help desk tickets. Trained help desk staff in corporate help desk policy and procedure. Installed and diagnosed problems in Windows 95/98 and NT environment. Installed and supported MS Office, Lotus Notes, and other software. Diagnosed hardware failures and replaced defective components. Created standard system builds for campus-wide deployment. Designed and maintained the full suite of corporate deployed desktop images for all workstations.