Dan Olsen

Current

Technology Help Desk Manager at California State University Long Beach

Past

Director, Client Services at ProxyMed
Manager, Customer Service at Paciolan
Manager, Client Services at MedE America

Systems Consultant at Physician Computer Network
Account Executive at Professional Healthcare Systems

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Education

California State University-Long Beach - College of Business Administration
University of Southern California - Marshall School of Business

Connections

273 connections

Industry

Higher Education

Websites

Dan Olsen’s Summary

Professional Bio:

Dan Olsen is the Technology Help Desk Manager at California State University, Long Beach in Long Beach, California. CSULB is a large, public University serving over 37,000 undergraduate and graduate students. He is responsible for the complete oversight and day-to-day management of the Technology Help Desk, a full-service support organization with multiple walk-in locations and a central call center. Previously, and concurrently, he developed and managed the Desktop Support Services function and the Webmaster / Web Coordinator for the Division of Academic Affairs, the largest division within the University.

Prior to joining CSULB, he spent 15 years in the Healthcare IT industry, leading vendor Client Services and support strategy and remains a recognized leader in the industry. He most recently served as the Director of Client Services for Proxymed, Inc., a leading internet-based health insurance claims clearinghouse.

He has been a featured presenter at numerous Higher Education conferences including EDUCAUSE, Blackboard World, CSU Community of Academic Technology Staff, CSU Help Desk Leadership Conference and DET/CHE among others. Dan holds a BS degree in Business Administration – Entrepreneur Program from the University of Southern California Marshall School of Business and an MBA in Information Technology from California State University, Long Beach.

My Philosophy on Collegiality:

"The only true collegial relationships result from the social time spent with workmates (ie. lunch, conferences, events, other informal time) that create love and connection between them (trust). Without this trust, you are left, simply, with people you work with without the common bonds and strength of purpose necessary to truly succeed." - Daniel Olsen (2004)

Direct Contact Information: 562.985.5855

Upcoming and Recent Speaking Engagements: None Scheduled

Dan Olsen’s Experience

Technology Help Desk Manager

California State University Long Beach

(Educational Institution; Higher Education industry)

2000 — Present (9 years)
Director, Client Services

ProxyMed

(Public Company; 501-1000 employees; PILL; Information Technology and Services industry)

1998 — 2000 (2 years)
Manager, Customer Service

Paciolan

(Privately Held; 51-200 employees; Computer Software industry)

1997 — 1998 (1 year)
Manager, Client Services

MedE America

(Hospital & Health Care industry)

1994 — 1997 (3 years)
Systems Consultant

Physician Computer Network

(Hospital & Health Care industry)

1990 — 1993 (3 years)
Account Executive

Professional Healthcare Systems

(Hospital & Health Care industry)

1985 — 1989 (4 years)

Dan Olsen’s Education

California State University-Long Beach - College of Business Administration

MBA 1984 , Management Information Systems , 1983 — 1984
University of Southern California - Marshall School of Business

BS 1983 , Entrepreneur Program , 1980 — 1983