
Technology Help Desk Manager - CSU Long Beach
Greater Los Angeles Area

Technology Help Desk Manager - CSU Long Beach
Greater Los Angeles Area
Professional Bio:
Dan Olsen is the Technology Help Desk Manager at California State University, Long Beach in Long Beach, California. CSULB is a large, public University serving over 37,000 undergraduate and graduate students. He is responsible for the complete oversight and day-to-day management of the Technology Help Desk, a full-service support organization with multiple walk-in locations and a central call center. Previously, and concurrently, he developed and managed the Desktop Support Services function and the Webmaster / Web Coordinator for the Division of Academic Affairs, the largest division within the University.
Prior to joining CSULB, he spent 15 years in the Healthcare IT industry, leading vendor Client Services and support strategy and remains a recognized leader in the industry. He most recently served as the Director of Client Services for Proxymed, Inc., a leading internet-based health insurance claims clearinghouse.
He has been a featured presenter at numerous Higher Education conferences including EDUCAUSE, Blackboard World, CSU Community of Academic Technology Staff, CSU Help Desk Leadership Conference and DET/CHE among others. Dan holds a BS degree in Business Administration – Entrepreneur Program from the University of Southern California Marshall School of Business and an MBA in Information Technology from California State University, Long Beach.
My Philosophy on Collegiality:
"The only true collegial relationships result from the social time spent with workmates (ie. lunch, conferences, events, other informal time) that create love and connection between them (trust). Without this trust, you are left, simply, with people you work with without the common bonds and strength of purpose necessary to truly succeed." - Daniel Olsen (2004)
Direct Contact Information: 562.985.5855
Upcoming and Recent Speaking Engagements: None Scheduled
(Educational Institution; Higher Education industry)
2000 — Present (9 years)
(Public Company; 501-1000 employees; PILL; Information Technology and Services industry)
1998 — 2000 (2 years)
(Privately Held; 51-200 employees; Computer Software industry)
1997 — 1998 (1 year)
(Hospital & Health Care industry)
1994 — 1997 (3 years)
(Hospital & Health Care industry)
1990 — 1993 (3 years)
(Hospital & Health Care industry)
1985 — 1989 (4 years)
MBA 1984 , Management Information Systems , 1983 — 1984
BS 1983 , Entrepreneur Program , 1980 — 1983
Travel, Liverpool FC, USA Soccer MNT, UEFA Champions League, USC Trojans, U2, Van Briggle Art Pottery, Baseball Cards / Sports Memorabilia