Technology Help Desk Manager - CSU Long Beach
Greater Los Angeles Area
- Current
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- Technology Help Desk Manager at California State University Long Beach
- Past
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- Director, Client Services at Proxymed Inc. --> [MedAvant]
- Manager, Client Services at Wellmark --> MedE America --> [WebMD]
- Systems Consultant at Physician Computer Network --> [WebMD]
- Account Executive at AMI Professional Healthcare Systems --> [Keane]
- Education
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- California State University-Long Beach - College of Business Administration
- University of Southern California - Marshall School of Business
- Connections
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172
connections
- Industry
- Higher Education
- Websites
Dan Olsen’s Summary
Professional Bio:
Daniel Olsen is the Technology Help Desk Manager at California State University, Long Beach in Long Beach, California. CSULB is a large, public University serving over 35,000 undergraduate and graduate students. In addition to complete oversight and day-to-day management of the Technology Help Desk, he concurrently manages the Desktop Support function of the Division of Academic Affairs, the largest division within the University. Previously, he developed and managed the Webmaster / Web Coordinator role for the division.
Prior to joining CSULB, he worked for 15 years in the Healthcare IT industry performing software vendor implementations, leading vendor Client Services strategy and became a recognized leader in the industry, most recently serving as the Director of Client Services for Proxymed, Inc., a leading internet-based health insurance claims clearinghouse.
He has been a featured presenter at numerous Higher Education conferences including Educause, Blackboard World, CSU Community of Academic Technology Staff, CSU Help Desk Leadership Conference and DET/CHE among others. Dan holds a BS degree in Business Administration – Entrepreneur Program from the University of Southern California Marshall School of Business and an MBA in Information Technology from California State University, Long Beach.
Direct Contact Information: 562.985.5855
Upcoming and Recent Speaking Engagements:
April 1, 2008 - EDUCAUSE Western Regional Conference,
San Francisco, CA
Session Topic: "Football and Annuities? A Unique Approach to Working with Student Assistants"
April 17, 2008 - CSU Help Desk Leadership Conference,
Northridge, CA
Session Topic: “Gather & Use Metrics Effectively”
Dan Olsen’s Experience
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Technology Help Desk Manager
California State University Long Beach
(Educational Institution; Higher Education industry)
2000 — Present (8 years)
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Director, Client Services
Proxymed Inc. --> [MedAvant]
(Public Company; Hospital & Health Care industry)
1998 — 2000 (2 years)
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Manager, Client Services
Wellmark --> MedE America --> [WebMD]
(Hospital & Health Care industry)
1994 — 1997 (3 years)
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Systems Consultant
Physician Computer Network --> [WebMD]
(Hospital & Health Care industry)
1990 — 1993 (3 years)
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Account Executive
AMI Professional Healthcare Systems --> [Keane]
(Hospital & Health Care industry)
1985 — 1989 (4 years)
Dan Olsen’s Education
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California State University-Long Beach - College of Business Administration
MBA 1984, Information Technology, 1983 — 1984
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University of Southern California - Marshall School of Business
BS 1983, Entrepreneur Program, 1980 — 1983
Additional Information
Dan Olsen’s Websites:
Dan Olsen’s Interests:
Travel, Liverpool FC, USA Soccer MNT, UEFA Champions League, USC Trojans, U2, Van Briggle Art Pottery, Baseball Cards / Sports Memorabilia
Dan Olsen’s Groups:
El Dorado Park Estates Neighbors
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USC Marshall School of Business member -
CSULB MBA Association member -
USC Alumni member -
CSULB Technology Help Desk Alumni member
Dan Olsen’s Contact Settings
Interested In:
- consulting offers
- expertise requests
- reference requests
- getting back in touch
