
Technology Help Desk Manager - CSU Long Beach
Greater Los Angeles Area

Technology Help Desk Manager - CSU Long Beach
Greater Los Angeles Area
Professional Bio:
Daniel Olsen is the Technology Help Desk Manager at California State University, Long Beach in Long Beach, California. CSULB is a large, public University serving over 35,000 undergraduate and graduate students. In addition to complete oversight and day-to-day management of the Technology Help Desk, he concurrently manages the Desktop Support function of the Division of Academic Affairs, the largest division within the University. Previously, he developed and managed the Webmaster / Web Coordinator role for the division.
Prior to joining CSULB, he worked for 15 years in the Healthcare IT industry performing software vendor implementations, leading vendor Client Services strategy and became a recognized leader in the industry, most recently serving as the Director of Client Services for Proxymed, Inc., a leading internet-based health insurance claims clearinghouse.
He has been a featured presenter at numerous Higher Education conferences including Educause, Blackboard World, CSU Community of Academic Technology Staff, CSU Help Desk Leadership Conference and DET/CHE among others. Dan holds a BS degree in Business Administration – Entrepreneur Program from the University of Southern California Marshall School of Business and an MBA in Information Technology from California State University, Long Beach.
Direct Contact Information: 562.985.5855
Upcoming and Recent Speaking Engagements:
April 1, 2008 - EDUCAUSE Western Regional Conference,
San Francisco, CA
Session Topic: "Football and Annuities? A Unique Approach to Working with Student Assistants"
April 17, 2008 - CSU Help Desk Leadership Conference,
Northridge, CA
Session Topic: “Gather & Use Metrics Effectively”
(Educational Institution; Higher Education industry)
2000 — Present (8 years)
(Public Company; Hospital & Health Care industry)
1998 — 2000 (2 years)
(Hospital & Health Care industry)
1994 — 1997 (3 years)
(Hospital & Health Care industry)
1990 — 1993 (3 years)
(Hospital & Health Care industry)
1985 — 1989 (4 years)
MBA 1984, Information Technology, 1983 — 1984
BS 1983, Entrepreneur Program, 1980 — 1983
Travel, Liverpool FC, USA Soccer MNT, UEFA Champions League, USC Trojans, U2, Van Briggle Art Pottery, Baseball Cards / Sports Memorabilia
El Dorado Park Estates Neighbors