Dennis Schütte

Current

Junior Quality Assurance Manager at Frogster Online Gaming GmbH

Past

Customer Care Representative at Frogster Online Gaming GmbH
Customer Support Team Lead at NCsoft Europe
Customer Support Representative at NCsoft Europe

Surveying Technician at ÖbVI Gerhard Jursa & Christine Umpfenbach
Customer Support Representative at MDO Entertainment
Trainee Surveying Technician at ÖbVI Günter Noormann

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Education

Technische Universität Berlin
Knobelsdorff-Schule Oberstufenzentrum Bautechnik I
Gustav-Heinemann-Oberschule Berlin-Marienfelde

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Recommended

6 people have recommended Dennis

Connections

132 connections

Industry

Computer Games

Websites

My Company

Dennis Schütte’s Summary

Dennis Schütte’s Specialties:

customer service, team management, business development, MMO, online games

Dennis Schütte’s Experience

Junior Quality Assurance Manager

Frogster Online Gaming GmbH

(Privately Held; Computer Games industry)

November 2009 — Present (1 month)
Customer Care Representative

Frogster Online Gaming GmbH

(Privately Held; Computer Games industry)

December 2008 — October 2009 (11 months)

In this role I've been providing customer support to players of the following (massively multiplayer) online games:

"Runes of Magic", created by Runewaker Entertainment

"Bounty Bay Online", created by SnailGame

"StoneAge 2", created by DigiPark

"The Chronicles of Spellborn", created by Spellborn International
Customer Support Team Lead

NCsoft Europe

(Public Company; Computer Games industry)

June 2007 — September 2008 (1 year 4 months)

As a Team Lead within the CS department I had to ensure a high quality customer support for our supported game projects has been provided at all times.
Customer Support Representative

NCsoft Europe

(Public Company; Computer Games industry)

April 2006 — June 2007 (1 year 3 months)

In this role I've been providing customer support to players of the following (massively multiplayer) online games:

All "Guild Wars" chapters, created by ArenaNet

"City of Heroes/Villains", initially created by Cryptic Entertainment, then Paragon Studios

"Auto Assault", created by NetDevil

"(Richard Garriott's) Tabula Rasa", created by Destination Games
Surveying Technician

ÖbVI Gerhard Jursa & Christine Umpfenbach

(Architecture & Planning industry)

2000 — 2005 (5 years )

This is the job I learned and practised before I decided to move further into the Games Industry and thus started engaging in voluntary MMO support in May 2004.
Customer Support Representative

MDO Entertainment

(Privately Held; Computer Games industry)

May 2004 — October 2004 (6 months)

In this volunteer role with MDO Entertainment I've been dealing with in-game event realisation, forum moderation, and customer support to players of Nevrax' (Massively Multiplayer) Online Game "(The Saga of) Ryzom".
Trainee Surveying Technician

ÖbVI Günter Noormann

(Architecture & Planning industry)

1995 — 1998 (3 years )

Surveying!

Dennis Schütte’s Education

Technische Universität Berlin

Geodesy 1998 — 2003
Knobelsdorff-Schule Oberstufenzentrum Bautechnik I

Surveying Technician , 1995 — 1998
Gustav-Heinemann-Oberschule Berlin-Marienfelde

Abitur , Arts, English , 1986 — 1993