Training Specialist at JPMorgan Chase Bank - N.A. (Philippine Customer Care Center)
Philippines
- Current
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- Training Specialist at JPMorgan Chase Bank - N.A. (Philippine Customer Care Center)
- Past
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- Senior Trainer at PeopleSupport (Philippines), Inc.
- Lead Trainer (Financial Services Vertical) at PeopleSupport (Philippines), Inc.
- Faculty Member at De La Salle - College of Saint Benilde
- Faculty Member - Center for Language Learning, Department of English and Applied Linguistics at De La Salle University, Manila
- Faculty Member - Social Sciences, School of Multidisciplinary Studies at De La Salle University - College of Saint Benilde
- Faculty Member - High School Department at Colegio San Agustin, Makati
- Education
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- De La Salle University
- Colegio San Agustin, Makati
- Recommended
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3 people have recommended Dennis - Connections
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256
connections
- Industry
- Professional Training & Coaching
- Websites
Dennis Roda’s Summary
Educator / Professional Development and Technical Trainer with a wide variety of experience ranging from Secondary and Tertiary education (Social Sciences and Research) and Enterprise Education / Corporate Training for Outsourced Business Processes (with experience in the following verticals: Inbound and Outbound Sales, Retail Banking, and Consumer Services).
Dennis Roda’s Specialties:
Expertise includes Training Delivery (soft-skills and technical skills), Training Implementation Life-cycle (planning and training needs analysis, implementation planning, courseware development, implementation roll-outs, evaluation and recommendatory reporting), Trainer Coaching and Development (TTT and Performance Management), and Client Relationship Management.
Dennis Roda’s Experience
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Training Specialist
JPMorgan Chase Bank - N.A. (Philippine Customer Care Center)
(Professional Training & Coaching industry)
May 2009 — Present (7 months)
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Senior Trainer
PeopleSupport (Philippines), Inc.
(Public Company; Outsourcing/Offshoring industry)
May 2004 — May 2009 (5 years 1 month)
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Lead Trainer (Financial Services Vertical)
PeopleSupport (Philippines), Inc.
(Public Company; Outsourcing/Offshoring industry)
October 2006 — February 2008 (1 year 5 months)
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Faculty Member
De La Salle - College of Saint Benilde
(Educational Institution; 201-500 employees; Higher Education industry)
2003 — 2004 (1 year )
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Faculty Member - Center for Language Learning, Department of English and Applied Linguistics
De La Salle University, Manila
(Educational Institution; 11-50 employees; Higher Education industry)
September 2002 — April 2004 (1 year 8 months)
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Faculty Member - Social Sciences, School of Multidisciplinary Studies
De La Salle University - College of Saint Benilde
(Educational Institution; 201-500 employees; Higher Education industry)
April 2002 — April 2004 (2 years 1 month)
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Faculty Member - High School Department
Colegio San Agustin, Makati
(Educational Institution; 51-200 employees; Primary/Secondary Education industry)
May 1999 — April 2002 (3 years )
Dennis Roda’s Education
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De La Salle University
AB Political Science , minor in Behavioral Science, Teacher's Certificate Program , 1995 — 1998
- Activities and Societies:
- Santugon Sa Tawag Ng Panahon, De La Salle University Student Council, Political Science Society
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Colegio San Agustin, Makati
High School , 1982 — 1995
Additional Information
Dennis Roda’s Websites:
Dennis Roda’s Groups:
Santugon Sa Tawag Ng Panahon, BiggerManila
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Filipino Professionals -
De La Salle Philippines -
Contact Center Professional -
Business Process Community -
Call Center Directory Philippines
Dennis Roda’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
