
Available: Customer-facing systems engineer & tech translator
Harrisburg, Pennsylvania Area

Available: Customer-facing systems engineer & tech translator
Harrisburg, Pennsylvania Area
My peers and clients provide the following testimonials:
“Dennis represents a rare blend of technology know-how and business sense… [He] emerges as a trusted advisor to the clients he serves.” -Paul Caulfield, Dering Consulting Group
"I believe Dennis was the key resource in getting our business up and running in a timely manner. His ability to lead by example is foremost." -Karen Deklinski, Perfectly Pennsylvania
“Dennis is at once both practical and personally engaging… He has the capability to gather input from a diverse group of peers, understand the vision and purpose of his efforts, and can quickly translate broadly-phrased needs into detailed, effective solutions.” –James Brock, Avant IMC / Dering Consulting Group
"Dennis’ investigative nature and ability to understand and apply emerging technologies and methodologies to everyday business situations made him a natural business leader." -Ken Allen, Allenfield Solutions
• Asterisk VoIP telephony
• Ubuntu / CentOS / RedHat Linux Software
• VMWare Server / ESX / ESXi Virtualization
• New Business Development
• Systems Engineering
• Operational Management
• Client/Vendor Relationship Management
• Acquisitions/Transitions
• Entrepreneur
(Information Technology and Services industry)
January 2009 — Present (11 months)
(Financial Services industry)
June 2007 — Present (2 years 6 months)
Direct, with full accountability, all aspects of IT systems including Lin/Win servers, workstations, phone system, & network. Lead infrastructure management to support commodities fund & automated market analysis. Design systems supporting intensive data collection & calculations. Support international workforce. Monitor & resolve systems & security issues. Propose & oversee procurement of new services & hardware.
+Managed Asterisk VoIP telephone network for two separate businesses sharing one system: insured proper call delivery, trunk routing, QoS & service provisioning via T1 PRI & internet-based circuits.
+Introduced & managed VMware Server + CentOS & ESXi standalone deployments to support development & disaster recovery plans.
+Spearheaded significant improvement of infrastructure; standards compliance, automated benchmarks, & active management of disaster recovery.
+Implemented MySQL replication system to insure backup of 400M+ record research database.
(Information Technology and Services industry)
2008 — 2008 (less than a year)
Contributed numerous articles on business and technology to the Biz 2.0 blog.
(Privately Held; Marketing and Advertising industry)
March 2008 — November 2008 (9 months)
Manage all aspects of distributed SNMP systems monitoring, trending and backup for over 150 Windows and Linux web, database, file servers and network. Create, document, implement and train colleagues on improved procedures. Specify, build & train personnel on management & deployment of VMware deployments. Directly support customers with secure data exchange; represent IT dept. for improvement of process. Secure, diagnose & troubleshoot Lin/Win Ethernet and fiber optic networks.
+ Directly supported successful 6-hour migration of monitoring and support systems for entire data center (1TB data, 250 client domains)
+ Successfully migrated 20 Linux servers to BackupPC bare-metal backup solution, saving more than $9,000 on Veritas NetBackup licenses
+ Introduced VDI to support remote teleworkers, saving $19k in capital expenditures annually
+ Reduced backup window & performance impact on MS SQL database servers by 75% through RAID hardware tuning and improved data processing
(Privately Held; 1-10 employees; Information Technology and Services industry)
December 2002 — June 2007 (4 years 7 months)
Managed all functions of multiple geographically dispersed networks of Windows and *nix servers and workstations including security, backups, documentation, and integration. Architected, implemented, and supported VolP, internet connectivity, toll free services, email, and web hosting. Provided Tier 2 technical support for Windows, *nix, and OS X clients. Procured IT licensing, equipment and services, and asset management. Cultivated and maintained vendor relationships. Served as sales engineer and project manager, interacting with SMB and Fortune 500 clients to assess needs and design solutions. Supervised staff of 4 and sub-contractors.
+Redeveloped training documentation for Rite Aid Corporation, supporting $3.4B Eckerd acquisition and transition.
+Spearheaded VMWare virtualization and Open Source software integration, optimizing internal and external operations.
+Introduced on-demand, clientless remote support services to Allenfield customers.
(Privately Held; 11-50 employees; Information Technology and Services industry)
May 2001 — November 2002 (1 year 7 months)
Cultivated and managed special projects, providing sales engineer support, and identifying and evaluating new technologies and custom/COTS software integrations. Assisted in RFP response development. Designed training documentation and trained end users. Identified new technologies and integration points, testing viability and collaborating with sales team to develop services and products.
+Led technical development and implementation of innovative content management system for Carlisle Regional Medical Center, a $300M+ facility.
+Served as key programmer for CampusDoor.com, a $15M provider of college loans.
(Privately Held; Telecommunications industry)
June 2000 — August 2000 (3 months)
Optimized test department functions through implementation of GUI-based information system. Interviewed stakeholders, gathered and documented system requirements, established project milestones, and provided ongoing support.
+ Reduced time needed to establish test environment setup from 5 minutes to 10 seconds.
+ Produced test department’s first Windows-based GUI, allowing for multiple technicians to work on any of the company’s 250 products.
Bachelor of Science , Computer Science - Information Systems , 1999 — 2003
Emerging technology development, personal branding, systems virtualization, Linux and open source
Shippensburg University, VCDL, RMLUG Richmond Metro Linux Users Group