Programme Manager at APACS
Stevenage, United Kingdom
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Denis Wicking’s Summary
Programme manager and business consultant with 25 years experience in the Financial Services sector. Most recently Denis was the APACS Programme Manager for the highly successful Faster Payments Scheme.
Management of multi-project programmes. Management of practical banking, customer management, contact centre and other business solutions in complex multi-tier application and system environments.
Development of clear business and technical architecture as the basis for decision making and business growth. These solutions have included: call centre, retail banking, card acquisition and issuer management, and data management.
Completed successful engagements at Barclays, Barclaycard, Royal Bank of Scotland, HBOS, HSBC, Standard Life, Legal & General, Liverpool Victoria, AMP, UBS, First Data and Transport for London.
Denis Wicking’s Specialties:
Programme/Project Management, development, call centres, CRM, Commercial/Technical/Quality Audit, IT strategy, business strategy, change management, vendor management, retail banking, general insurance, financial accounting systems, functional requirements, extreme programming, technical architecture design, system development, relational database design, system testing, Core system replacement, multi-channel customer handling, single view of customer, card management services
Denis Wicking’s Experience
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Programme Manager
APACS
(Non-Profit; 51-200 employees; Banking industry)
March 2006 — Present (3 years 5 months)
APACS Programme Manager the Faster Payments Programme.
Multi-stakeholder/supplier programme, managed stakeholder committees, supplier commercials and contract negotiation
Managed business, technical & project office teams to deliver the Service through a managed service supplier -
Principal Consultant
Logicacmg
(Public Company; Banking industry)
December 2002 — March 2006 (3 years 4 months)
Programme Manager for Financial Services and Transport Sector programmes
Design Authority for Customer Management solutions -
Consultant
Logica
(Public Company; Banking industry)
June 1988 — December 2002 (14 years 7 months)
Design Authority for Banking and Call Centre solutions.
Project Manager for Banking and Call Centre implementations. -
Consultant
Centre File
(Privately Held; 501-1000 employees; Financial Services industry)
1982 — 1987 (5 years)
Develop, install and maintain turnkey banking sales and service systems
Denis Wicking’s Education
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Birkbeck College, London University
PG Dip , Computer Science , January 1984 — November 1986
- Activities and Societies:
- Student Governor
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Machester Polytechnic
BA Hons , Social Administration , September 1979 — June 1982
- Activities and Societies:
- Chair of Council
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KEGS
Additional Information
Denis Wicking’s Interests:
Walking, riding, food, cycling, furniture making and restoration
Denis Wicking’s Groups:
British Computer Society, Society of Genealogists, London Topographical Society, London Record Society, Clay's Clays Shooting Club
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Logica Management Consulting Network -
Consultants Network -
HSBC Bank -
Payment Systems Network -
Banking Connects -
Logica Corporate Group -
LogiBod - The Logica Alumni -
The Global Payments Network -
Programme Managers / Directors -
BCS Membership Group -
Payments Experts -
The IT Architect Network -
Mobile Payment Strategy -
UK Financial Services -
Faster Payments -
MPI Europe Financial Sector Bulletin -
KEGS (King Edward VI Grammar School, Chelmsford) -
Mobile Money Transfer Group -
Risk, Regulation & Reporting -
Finance Club -
Finance Club London
Denis Wicking’s Honors:
MBCS, CITP
Denis Wicking’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
