Del McCool

Current

Sr. Manager, Service Supply Chain at Motion Computing

Past

Sr. Manager, Service PLM at Motion Computing
Director Service and Support at Xplore Technologies
Police Lt / IT Manager at Pittsburg Police Department

Sheriff's Deputy / IT Network Admin at Harris County Sheriff's Dept - Houston
Section Sgt Ground Surveillance Radar at US Army - GSR

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2 more...

Education

Austin Community College
Texas Tech University
University of Phoenix

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Recommended

5 people have recommended Del

Connections

179 connections

Industry

Computer Hardware

Websites

My Website

Del McCool’s Summary

I have worked as a Director and a Manager in the customer support and service field for the past 12 years in the computer industry.

I currently work as the Senior Manager in the Service Supply Chain at a tablet computer company.

Manage tactical service parts demand and supply balance issues. I plan, order, and allocate service FRU parts as needed, drive supply chain improvements that improve service levels.

I previously worked as the Senior Manager in the Service Product Lifecycle Management team at a tablet computer company.
• NPI from a service perspective on all new products designed for the mobile market
• Write process documents to support all functional areas of responsibility
• Service Sustaining working with engineering on all product lines from cradle to grave
• Monitor and approve all ECN and work instructions to the repair depot
• Validate all service parts FRU lists to match actual product lines
• Manage Service issues with ODM's

I managed a complete mobile service team for a tablet computer company. This covered the scope from:
• Managing a mobile tablet computer repair center
• Managing the tech support Level 1 and Level 2 teams
• Customer care help desk
• FRU parts ordering and RTV
• Field Engineers
• CCB / ECN core team member
• NPI core team member
• Company Training Manager

Prior to that I was in Law Enforcement for 14 years. Worked in law enforcement doing patrol duties and as the department IT Manager. During my career I reached the rank of Patrol Lieutenant.
• MCSE certification on NT4.0
• MCP W2k
• Novell 3.12 and 5.0 CNA
• IBM AS/400 Operator
• CompTia A+ certified
• Mac OS 6-9, OSX
• Texas Peace Officer
• Kansas Law Enforcement officer
• Dept Train the Trainer Instructor

Prior to my law enforcement and IT career I spent 10 years in the army using radar equipment and computers.

Del McCool’s Specialties:

Comptia A+
MCP
Novell CNA
Train the Trainer Instructor

Del McCool’s Experience

Sr. Manager, Service Supply Chain

Motion Computing

(Privately Held; 51-200 employees; Computer Hardware industry)

June 2008 — Present (1 year 6 months)

I currently work as the Senior Manager in the Service Supply Chain at a tablet computer company.

Manage tactical service parts demand and supply balance issues. I plan, order, and allocate service FRU parts as needed, drive supply chain improvements that improve service levels. Develop specifc capabilities such as new parts transition and EOL managment of FRU parts. Monitor appropriate levels of buffer stock to meet required service levels to support both depot and CMP service repair centers.

Manage Service Supply Chain inventory levels that help us balance between Customer Service requirements and company inventory investments. This includes short term initiatives to improve the FRU parts management which helps us optimize inventory investment while becoming Best In Class in the support of our service repair centers.
Sr. Manager, Service PLM

Motion Computing

(Privately Held; 51-200 employees; Computer Hardware industry)

June 2006 — June 2008 (2 years 1 month)

I worked as the Senior Manager in the Service Product Lifecycle Management team at a tablet computer company.

• NPI from a service perspective on all new products designed for the mobile market
• Write process documents to support all functional areas of responsibility
• Service Sustaining working with engineering on all product lines from cradle to grave
• Monitor and approve all ECN and work instructions to the repair depot
• Validate all service parts FRU lists to match actual product lines
• Manage Service issues with ODM's to include travel to Asia
Director Service and Support

Xplore Technologies

(Public Company; 51-200 employees; Computer Hardware industry)

September 2000 — June 2006 (5 years 10 months)

Director of Service and Support. Managed Customer Support. Lv1 and 2 Tech Support, Service Center Repair depot, ODM service relations, Sustaining, NPI, and Field-Sales Engineers.
Designed training program and trained VAR, BTO, and ASC.
Handled European Global Service and Sales Support.
Travel across the US and Western Europe to customer locations
Police Lt / IT Manager

Pittsburg Police Department

(Government Agency; 11-50 employees; Law Enforcement industry)

December 1995 — August 2000 (4 years 9 months)

Police Patrol Lt. Managed patrol shift with Police officers, dispatchers, and civilian clerks. Escalation point for customer service resolution.
IT manager for departments internal network, work stations, mobile computers in the patrol vehicles. Computer repairs.
Sheriff's Deputy / IT Network Admin

Harris County Sheriff's Dept - Houston

(Government Agency; 1001-5000 employees; Law Enforcement industry)

June 1986 — November 1995 (9 years 6 months)

Deputy Sheriff in Houston Texas. Worked at main facility downtown as IT network Admin on jail network system. Managed network, servers, workstations, and PC repairs.
Section Sgt Ground Surveillance Radar

US Army - GSR

(Government Agency; 10,001 or more employees; Military industry)

December 1976 — May 1986 (9 years 6 months)

US Army. Station at Ft. Polk 76-79,
Bamberg Germany 79-82,
Ft. Campbell 82-83,
Nurenberg Germany 83-86.

Ground Surveillance Radar - Military Intelligence (Tactical).
Also Airborne 1976, Air Assault 1982.
Six years in West Germany border patrol with 2nd ACR

Del McCool’s Education

Austin Community College

Creative Writing - AAS 2006 — 2008

Working on my degree with 2 classes a semester while working full time.

Activities and Societies:

Currently attending via on-line classes in the evening and weekends.
Texas Tech University

General Studies 2006 — 2006

Activities and Societies:

Attended one semester fall 2006 - via Extended Studies / Distance Learning
University of Phoenix

Business Management 2005 — 2005

Activities and Societies:

Attended 4 classes in one semester fall 2005 on-line