Director, Service Delivery at ieSmartSystems, L.L.C.
United States
- Current
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- Director, Service Delivery at ieSmartSystems, L.L.C.
- Past
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- Consultant at Dehghan.org
- Operations Manager & Consultant at Third Coast Investigations
- Operation/Program Manager at Schlumberger
- Program/Service Delivery Manager-TOTAL E&P at Schlumberger
- Service Manager at Schlumberger
- Technical Support Manager at Rose Electronics
- Systems Consultant at Macy's
- Consulting Engineer / Operation Manager at E.C.M. INTERNATIONAL, Inc.
- Education
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- Roger Williams University
- Northeastern University
- Northfield Mount Hermon School
- Recommended
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47 people have recommended Sia - Connections
-
500+
connections
- Industry
- Information Technology and Services
- Websites
Sia Dehghan’s Summary
OBJECTIVE STATEMENT:
As a manager of the organization I will streamline and focus the organization and all stakeholders to improve productivity and increase profitability.
* Service Operation, and Service Improvement
* Service Strategy, Service Design, Service Transition
* Business processes best practices
* Direct global operations
* Plan, budget and forecast
Sia Dehghan’s Specialties:
* Strong Leadership abilities in budgeting, procurement, cost control, and P&L
* Complex problems solving
* Leading cross-functional teams
* Achieving a high level of customer satisfaction
* Refocusing organizations in their operations or technology.
* Change Management champion
* Coaching, Mentoring approach that produces motivated teams
* Optimized tracking and reporting
Sia Dehghan’s Experience
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Director, Service Delivery
ieSmartSystems, L.L.C.
(Construction industry)
March 2009 — Present (9 months)
Delivering services for Audio Visual Systems, Network Cabling Infrastructures, and Security, Access Control, CCTV Systems
ieSmartSystems, L.L.C. provides Audio Visual, Controlled Access and Voice and Data Cabling Systems to general contractors, property managers and developers, corporations, government and education agencies and municipalities, health care legal and financial facilities. Our end-to-end solutions allow for a single source for designing, planning, engineering, building, maintaining, and servicing the products & services. We also offer low voltage overhead and underground data cabling, audio visual as well as fire and security alarm systems. -
Consultant
Dehghan.org
(Information Technology and Services industry)
May 2007 — March 2009 (1 year 11 months)
Provide personal and effective Solutions and services to small businesses, consulting for infrastructures – Network, Software, Hardware, Security compliance, WiFi deployment, and VoIP, Cabling and moves
IT Operations Optimization Consultant; Project Management; Program Management; I.T. Service Management. ITIL Best Practices. Software Installation, Virus & Spyware, and Repair of Computer Running Slow Issues. Training hardware, software.Resource management, recruiting assistance and vendor selections consulting -
Operations Manager & Consultant
Third Coast Investigations
(Legal Services industry)
March 2007 — July 2008 (1 year 5 months)
Oversee the strategic management and operational oversight of the company
Business Development and Operations to provide streamlined operations reduced costs, and greater profitability.
Maintain organizational strategies, operational efficiencies, and proposals for increasing efficiency and profitability.
Interface with partners and clients
Licensed Private Investigator, and field operative
Confidential investigations and case preparation for attorneys, businesses and individuals.
Advising small businesses on effective services for Information Technologies tools needed to improve productivity. -
Operation/Program Manager
Schlumberger
(Public Company; 10,001 or more employees; slb; Oil & Energy industry)
February 2004 — February 2007 (3 years 1 month)
Customer Service, Service Delivery Management, Logistics, Purchasing, Supply Chain, Profit and Loss, Forecasting, Billing, Resources Management, and Business Development for Managed Security Services. Managed a budget of $8.7M
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Program/Service Delivery Manager-TOTAL E&P
Schlumberger
(Public Company; 10,001 or more employees; SLB; Oil & Energy industry)
March 1998 — February 2004 (6 years )
Customer Service, management of multi-level operating systems, connectivity and data center, vender coordination, budget, additional revenue, asset management, purchasing, and vendor relationship and contract negotiations.
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Service Manager
Schlumberger
(Public Company; 10,001 or more employees; slb; Oil & Energy industry)
February 1997 — February 1998 (1 year 1 month)
Manager of a 28 member technical team that supported the LAN, WAN, E-mail/DNS systems and desktops for Schlumberger’s locations in Sugar Land, Houston, and Channelview, TX. Managed a budget of $3.6M and was responsible for customer service, increasing revenue, asset management, recruiting, vocation and training, vendor relationship and negotiations.
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Technical Support Manager
Rose Electronics
(Privately Held; 51-200 employees; Electrical/Electronic Manufacturing industry)
March 1989 — February 1997 (8 years )
In charge of all returns and repairs. Provided technical support for the interfacing on a full line of computer connectivity products for every monitor, keyboard, mouse, RS232, and parallel device in the company. Collaborated with Research and Development to initiate changes and simplify installation and operation of products. Trained the new sales and technical personnel on all the products for sales and support.
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Systems Consultant
Macy's
(Public Company; 10,001 or more employees; M; Retail industry)
April 1986 — March 1989 (3 years )
Technical and sales consultant for micro computers (hardware and software), word processors, and typewriters, merchandising, department operation (communication with the buying office, merchandise transfer, inventory control, training of the new sales personnel, etc.), and client development. (Received the MACY'S BEST award for outstanding performance, customer service and highest sales on the promotional and non-promotional merchandise totaling over $3 million.)
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Consulting Engineer / Operation Manager
E.C.M. INTERNATIONAL, Inc.
(Privately Held; 11-50 employees; International Trade and Development industry)
March 1983 — April 1986 (3 years 2 months)
International Marketing, Sales, Logistic, Operation of the company, cost analyses, business development.
Sia Dehghan’s Education
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Roger Williams University
B.S. , Electrical Engineering , 1979 — 1982
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Northeastern University
A.S. , Electrical Engineering , 1977 — 1979
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Northfield Mount Hermon School
1976
Additional Information
Sia Dehghan’s Websites:
Sia Dehghan’s Interests:
Project Planning, Execution, and controlling, Organizational development, strategic planning, digital photography and traveling
Sia Dehghan’s Honors:
2006- Schlumberger "WOW" awards for managing and delivering failed project on time and under budget
1998- Omnes "WHAT EVER IT TAKES" award for going over and above the line of duty
1989- MACY'S "BEST" for highest sales on the promotional and non-promotional merchandise
1987-MACY'S "BEST" award for outstanding performanceand customer service
Sia Dehghan’s Contact Settings
Interested In:
- consulting offers
- new ventures
- expertise requests
- business deals
- reference requests
- getting back in touch
