Daniel De Guia

Current

• Web Producer/Project Manager at SonomaIT
• Owner at De Guia Consulting (Self-employed)

Past

• Support Analyst at SonomaIT
• Online Producer at The Press Democrat
• Technical Support Rep at Sonic.net

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Education

• Massachusetts Institute of Technology
• University of Utah
• Western Governors University

1 more...

Recommended

5 people have recommended Daniel

Connections

63 connections

Industry

Online Media

Daniel De Guia’s Summary

Daniel De Guia’s Specialties:

Web producer and freelance writer with experience with wine industry related copywriting, proofreading, editing, web site content management and quality assurance evaluation. Diverse IT/technical background with over five years experience in the technical support industry.

Daniel De Guia’s Experience

• Web Producer/Project Manager

  SonomaIT

  (Online Media industry)

  August 2007 — Present (2 years 4 months)

  Clients include: Rochioli Winery, Alexander Valley Winegrowers, SBI Materials, iShape, Ford's GetAnEdge.com, Trentadue Winery, Forchini Winery, Hanna Winery, Grove Street Winery, 4 Bears Winery, TJ Nelson & Associates, Inc., Chateau Felice Wines, Villa Chanticleer, Albbara Editorial Services, eConscious, Russian River Wine Road, Park West, Winegrowers of Dry Creek Valley and others.

• Owner

  De Guia Consulting (Self-employed)

  (Self-Employed; Myself Only; Writing and Editing industry)

  August 2006 — Present (3 years 4 months)

  Freelance copywriting, editing, proofreading, various IT-related consulting and content management on the side.

• Support Analyst

  SonomaIT

  (Internet industry)

  August 2006 — March 2007 (8 months)

  Lead support rep for clients using our hosted Zimbra email service as well as support for our other IT offerings.

• Online Producer

  The Press Democrat

  (Public Company; Writing and Editing industry)

  2004 — 2006 (2 years )

  Publish local, world, business, sports, editorial and national news articles to www.pressdemocrat.com. Publish entertainment, recreation, Food & Wine, and Lifestyle articles to www.northbay.com. Publishing stories requires editing and correcting errors caused by the content management system Saxotech's Publicus program during the import process, common typographical errors, general copy editing and editing photos for online use with Adobe Photoshop. Update site feeds, check site for technical problems and overall quality control, update and send newsletters. Tasks performed require the ability to adapt, learn new skills quickly, work in a deadline oriented environment and a strict attention to detail.
  
  My work in this position helped lead to our company's reception of the 2006 Digital Edge award for 'Best Entertainment Site, Circulation 50,001 to 99,999'

• Technical Support Rep

  Sonic.net

  (Privately Held; 51-200 employees; Internet industry)

  2000 — 2005 (5 years )

  Answered technical questions by phone or email for 25,000 member Internet Service Provider. Provided technical expertise on Windows/Macintosh Internet-connectivity-related issues such as dialup connections, sending/receiving email, FTP access, DSL related issues, diagnosing DNS or TCP/IP trouble, and leaving clear and concise notes regarding interactions with customers. I created sales and technical documentation for various product offerings as well as for internal support. Tasks performed require teamwork, strict attention to detail, customer service, interpersonal communication skills, the ability to adapt and learn new skills quickly, experience with Windows, Mac OS, Unix operating systems, Internet utilities (telnet, FTP, Web, Email), basic knowledge of firewalls, routers, switches and hubs.
  
  During my time at Sonic.net, I fielded over 16,300 support calls and answered over 7,650 support emails.
  
  I was awarded 'Most Positive Customer Feedback' twice.

Daniel De Guia’s Contact Settings

Interested In:

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