Housing Trust Fund Program Administrator at Texas Department of Housing
Austin, Texas Area
- Current
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- Housing Trust Fund Program Administrator at TDHCA
- Principal Broker/PM at Copeland Group Realty
- Online Publisher/Owner at Copeland Group Publishing
- Past
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- Copeland Group (Principal/Listings) at Keller Williams Realty
- Project/Program Manager, Business Process Analyst at Apple Computer
- Quality/Business Process Analyst (Continued in next position) at Apple Computer
- Technical Support Team Help Desk/Manager at Apple Computer
- Senior Sales Associate at NordicTrack
- Education
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- Texas State University-San Marcos
- Recommended
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6 people have recommended Dee - Connections
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203
connections
- Industry
- Real Estate
- Websites
Dee Copeland, Program/Project Manager’s Summary
The Copeland Group specializes in turnkey solutions and strategic marketing for green construction and investments. We help busy professionals, real estate syndicates, seasoned investors, green builders and developers find, finance, list and sell income property, new construction and land.
Community service includes leading community development and housing initiatives with a focus on sustainability, affordability, senior living and economic development.
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Our Mission: To provide personal, professional service and counseling while building life-long relationships that propel us to flourish in all aspects of our lives.
Our Vision: To be healthy, happy industry leaders who proactively impact our lives and the lives of others in a positive way each day.
Our Values: Trust, Honesty, and Expertise (THE).
Our Philosophy: We will never assume that we have reached the top.
Our Beliefs: We are experts at what we do. We learn from the best while teaching best practices. We are leaders and problem solvers. We will let nothing stand in our way as we achieve our goals. We break down barriers for others and ourselves. We treat the world as members of our family.
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Dee Copeland, Program/Project Manager’s Specialties:
• Residential: acquisition, disposition, exclusive marketing
• Investment: income property, exchanges, repositioning
• Land Acquisition and Builder Representation
• Green Building: New Construction and Renovations
• Community Economic Development Initiatives
Dee Copeland, Program/Project Manager’s Experience
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Housing Trust Fund Program Administrator
TDHCA
(Government Administration industry)
September 2008 — Present (2 months)
The Housing Trust Fund (HTF) is the only state-authorized program dedicated to increasing Texas' supply of affordable housing. I perform senior-level consultative and technical work in the planning, development and implementation of the HTF Program to ensure the provision of affordable housing developments in accordance with federal, state and departmental rules.
Duties: Provide consultative and technical assistance to Texas Department of Housing and Community Affairs (TDHCA) staff, governmental agencies, community organizations, and the public for the acquisition, rehabilitation, and new construction of affordable housing. Perform trend analysis and resolve operational problems. Develop and recommend revisions to program guidelines, procedures, rules, regulations and policies for approval by Division management. Develop application materials. Create new systems of service delivery. Prepare and author informational and educational materials for HTF programs or activities. -
Principal Broker/PM
Copeland Group Realty
(Real Estate industry)
March 2008 — Present (8 months)
Copeland Group Realty provides real estate brokerage services to Austin green builders and investors. Dee is an investor, business analyst, project manager, and community advocate. Dee's reputation is based on strong community relationships and advocacy.
Core Services: Turnkey Marketing, Infill Development, Green Construction and Project Management.
Specific Duties:
* Establish criteria for site selection,including constraints, opportunities and best use.
* Manage timelines, schedules, budget, costs, and contract adherence.
* Verify data, expenditures, payments, fees, and resources to ensure accuracy and timely execution.
* Identify and resolve bottlenecks and other issues.
* Negotiate on behalf of clients. Resolve conflicts.
* Ensure compliance from third party providers and all parties.
* Provide analysis, presentations, and reports as needed. -
Online Publisher/Owner
Copeland Group Publishing
(Publishing industry)
November 2007 — Present (1 year)
Dee Copeland is author of the forthcoming book, "Gotcha Guide™ to Buying or Investing in Real Estate: Top Money and Time-Wasting Headaches to Avoid When You Buy a Home or Real Estate Investment". Dee has been a featured nationally for articles on industry trends, real estate investing, technology, new media, and mobile applications.
She is a regular contributor to GeekEstateBlogs and Realtor Magazine's Young Professionals Network. National spotlights include Inman News, REALTOR.com and Realtown.
Copeland Group Consulting provides expertise in the following areas:
• Project Management and Strategic Business Planning
• Marketing 2.0 and PR: Social and Viral Marketing, Business Blogging
• Emerging Media, Mobile Technology, Real Estate Applications
• Business Process Analysis and Improvement
Copeland Group Publishing creates publications, training, media, and industry reports in the real estate and business sectors to grow wealth and financial independence. -
Copeland Group (Principal/Listings)
Keller Williams Realty
(Privately Held; 10,001 or more employees; Real Estate industry)
March 2004 — April 2008 (4 years 2 months)
Principal of the Copeland Group at Keller Williams Realty, a brokerage team that specialized in new construction, relocations and building wealth through real estate investment and home ownership. Assist developers and builders with financing options for affordability and green building components.
Core Competencies:
• Formalize and Implement the Strategic Business Plan
• Increase Opportunities through Buzz Marketing and PR
• Identify and Grow Strategic Partnerships
• Implement Systematic Processes that Solidify Customer Loyalty
• Create Change through Technology and Thought Leadership -
Project/Program Manager, Business Process Analyst
Apple Computer
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
February 2002 — July 2005 (3 years 6 months)
Continued duties from previous position.
Developed, implemented, and documented programs and processes to improve business quality and efficiency. Produced and implemented reporting methods for backend processes that may not have a current system in place. Created and delivered training as necessary. Launched projects designed to streamline processes, including End of Life strategies for service parts and global system updates or implementations. Documented and consolidated systems for Europe, Canada, and United States.
Coordinated planning, initiation, execution, controlling and closure phases of all projects assigned. Controlled and monitored the progress and schedule of assigned projects. Communicated both verbally and in writing with project stakeholders, management, and others the project status and risks as well as any outstanding issues and recommendations for resolving those issues. Planned, assigned, and coordinated the work of others in a matrixed resource environment. -
Quality/Business Process Analyst (Continued in next position)
Apple Computer
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
July 2001 — February 2002 (8 months)
Created and maintained appropriate project documents including the Project Development Plan, the Project Schedule (Work breakdown structure), Acceptance Test Plan, and project communications, including stakeholder sign-offs on key deliverables based on agency guidelines and Software Development Life Cycle (SDLC) methodology.
Developed, proposed, and implemented strategic and quality improvement plans with Contact Center Management, Operations, Communications, and Service Program managers. Evaluated case notes and live calls from contact center technical support agents. Generated weekly, monthly, quarterly, and yearly reports. Collected data from sources as appropriate to analyze and identify issues. Performed root cause analysis to identify underlying issues in support, systems, and procedures. -
Technical Support Team Help Desk/Manager
Apple Computer
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
June 1999 — July 2001 (2 years 2 months)
Moved into management from Tier 1/Tier 2 Technical Support. Provided daily supervision and promoted the development of a Desktop Technical Support Team. Developed solutions to improve the business and quality of Applecare support. Maintained customer satisfaction levels by ensuring agents sustain superior technical knowledge and customer skills. Ensured proper phone and case management coverage to meet demand. Reported service and support concerns to the appropriate groups and monitor responses to make sure they met customer needs.
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Senior Sales Associate
NordicTrack
(Privately Held; 1001-5000 employees; Sporting Goods industry)
October 1995 — November 1999 (4 years 2 months)
Managed associates to maintain a superior customer service and sales environment. Trained new-hires. Enhanced motivation. Communicated organizational goals and policies. Fostered manager-employee interaction. Advised Senior Manager. Developed schedules. Supervised payroll. Produced reports and employee evaluations. Resolved customer service issues. Suggested resolutions to customer dissatisfaction. Exceeded monthly sales goals by at least 150% on average. Began training employees within first month.
Dee Copeland, Program/Project Manager’s Education
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Texas State University-San Marcos
BA, Communications, 1995 — 2002
Minor in Business Administration.
Honors: Deans List, Scholastic Achievement Awards, Abernathy and LBJ Scholarships- Activities and Societies:
- Black Student Alliance, Pre-law Honor Society
Additional Information
Dee Copeland, Program/Project Manager’s Websites:
Dee Copeland, Program/Project Manager’s Interests:
Writing, social media, mobile technology, economic development, green building, sustainability, transit-oriented development, real estate investing, entrepreneurship, biological anthropology, technology.
Dee Copeland, Program/Project Manager’s Groups:
Austin Board of REALTORS®
Bootstrap Austin Entrepreneur Network
Capital City Chamber of Commerce
Council of Residential Specialist (CRS)-National
Institute for Luxury Home Marketing, Member
Leadership Austin
National Black MBA Association Austin-Founding Member ‘07
Real Estate Buyer Agent Council (REBAC)
Real Estate Networking Club-Austin (RENC)
Seniors Real Estate Council (SREC)
Smart Growth Network
Urban Land Institute (ULI)
CHARITABLE ORGANIZATIONS
Austin Children’s Shelter
Big Austin (Small Business Assistance)
Communities in Schools (Education)
LEADERSHIP
• Austin Board of REALTORS Grievance Committee '07-present
• Contributor-GeekEstateBlogs.com '07-present
• Contributor-REALTOR Magazine's YPN Blog '08
• Keller Williams ALC, Education Chair '07
• Austin City Advisory Commission- Mueller Austin (2007-2010)
• National Assoc. REALTORS Young Professionals Advisory Board (2008-2010)
• TX Association REALTORS Land Use and Transportation Task Force ‘08
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Real Estate Connect -
Austin Interactive Marketing Association -
Internet Marketing Conference -
Construct IN -
National Black MBA Association -
OpportunisticInvestment.com - Connecting dealmakers -
Austin Professional Black (APB) -
National Assn of Realtors -
Sustainable construction and planning (600+ Members)
Dee Copeland, Program/Project Manager’s Honors:
HONORS
• Customer Service Award Finalist-Greater Austin Chamber '07
• Featured: Millionaire Investor Hour, 'Path of a Real Estate Investor'
• Contributor-Inman News ‘Mobile Technology in Real Estate’
• Profiled: Keller Williams Realty National 'Outfront' Magazine ’07, 08
• Featured: Realtown Blogs and REALTOR.com
DESIGNATIONS/CERTIFICATIONS
Texas Licensed Real Estate Broker
Accredited Buyer Representative (ABR)
Accredited Seller Representative (ASR)
At Home With Diversity- Multicultural Certification
ePRO Certified REALTOR
Certified International Property Specialist Candidate (CIPS)
Certified Residential Specialist (CRS)
Graduate Realtor Institute (GRI) Designee
Seniors Real Estate Specialist (SRES)
