Public and Private Sector Program/Project Manager
Austin, Texas Area
- Current
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- Housing Trust Fund Program Administrator at TDHCA
- Past
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- Copeland Group (Principal/Independent Broker) at Keller Williams Realty
- Project/Program Manager, Business Process Analyst at Apple Computer
- Quality/Business Process Analyst (Continued in next position) at Apple Computer
- Technical Support Team Help Desk/Manager at Apple Computer
- Senior Sales Associate at NordicTrack
- Education
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- Texas State University-San Marcos
- Recommended
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5 people have recommended Dee - Connections
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224
connections
- Industry
- Government Administration
- Websites
Dee Copeland, PMP’s Summary
*PMP Certified Project Manager with 7+ Years Experience, including work at World's Most Innovative Technology Company, Nonprofit Organizations, and State Government. Program performance measurement and management using PMI and ASQ processes. Program Evaluation, Benchmarking, Nonprofit Capacity Building using Logic Models, Systems Thinking and EVM. Streamline and optimize operations through business process analysis, project leadership, and implementation of Standard Operating Procedures (SOPs). Responsible for evaluation, reporting and management of the $22 million state housing fund, including expedient response to Senate inquiries and Legislative requests.
* Public/Government Contract Management and Performance Monitoring, Compliance, Procurement, Uniform Grant Management Standards (UGMS), OMB Circulars, Davis-Bacon, Decision Analysis, Stakeholder Management, Financial Management and Oversight, Risk Management, Contract Amendments, RFQs and Notices of Funding Availability (NOFAs).
* 6+ Years Real Estate Development, Investments, Brokerage. Researched, analyzed and evaluated markets, labor statistics and demographics data. Specialized in land and income property acquisition, infill development, green building, sustainable development, repositioning, rehabilitation, and disposition. Procured professional and contracted services. Managed contract creation, negotiation, amendment and closeout processes for clients, contractors and service providers.
* 12+ Years in Management, Operations, Leadership, Negotiation and Influence, Training, Employee Development, Team Building, Public Speaking,Writing, Strategic Marketing, and Communications.
Dee Copeland, PMP’s Specialties:
Training and Certifications include:
- Public/Private Sector Program and Project Management
- Program Performance Evaluation, Measurement and Analysis
- Affordable Housing and Economic Development (CHDOs and CDCs)
- Housing Development: Single Family, Mixed Use, Rental
- Housing Development Finance: Tax Increment, Tax Credit, Bonds
Dee Copeland, PMP’s Experience
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Housing Trust Fund Program Administrator
TDHCA
(Government Administration industry)
September 2008 — Present (11 months)
Responsible for evaluation, reporting and management of $22M state fund, including expedient response to Senate inquiries and Legislative requests. Apply project and program management methodology to the Texas Housing Trust Fund (HTF), the only state-authorized program dedicated to increasing Texas' supply of affordable housing. Perform senior-level consultative and technical work in the planning, development, and implementation of the HTF Program to ensure the provision of affordable housing developments in accordance with federal, state and departmental guidelines.
Core Competencies:
* Contract administration management and oversight of sub-recipients.
* Perform trend analysis to resolve operational issues and bottlenecks.
* Develop and recommend revisions to program guidelines, procedures, rules, regulations and policies.
* Prepare and author educational materials for HTF programs or activities. -
Copeland Group (Principal/Independent Broker)
Keller Williams Realty
(Privately Held; Real Estate industry)
March 2004 — September 2008 (4 years 7 months)
Principal of the Copeland Group at Keller Williams Realty prior to forming an independent real estate brokerage firm. Specialized in assisting developers, real estate investors, and builders with the acquisition, new construction, or rehabilitation and disposition of land and single family infill developments. Specialized in green custom home builders and mid-level investors. Core Services included Turnkey Marketing, Infill Development assistance, Green Construction, and Project Management.
Core Competencies:
* Establish criteria for site selection, including constraints, opportunities and best use.
* Manage timelines, schedules, budget, costs, and contract adherence.
* Verify data, expenditures, payments, fees, and resources to ensure accuracy and timely execution.
* Identify and resolve bottlenecks and other issues.
* Write contracts and negotiate amendments.
* Analyze and manage risk, resolve conflicts and issues.
* Ensure compliance from provide all parties, including providers.
* Provide analysis, presentations and reports to investor clients as needed. -
Project/Program Manager, Business Process Analyst
Apple Computer
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
February 2002 — July 2005 (3 years 6 months)
Continued duties from previous position.
Developed, implemented, and documented programs and processes to improve business quality and efficiency. Produced and implemented reporting methods for backend processes that may not have a current system in place. Created and delivered training as necessary. Launched projects designed to streamline processes, including End of Life strategies for service parts and global system updates or implementations. Documented and consolidated systems for Europe, Canada, and United States.
Coordinated planning, initiation, execution, controlling and closure phases of all projects assigned. Controlled and monitored the progress and schedule of assigned projects. Communicated both verbally and in writing with project stakeholders, management, and others the project status and risks as well as any outstanding issues and recommendations for resolving those issues. Planned, assigned, and coordinated the work of others in a matrixed resource environment. -
Quality/Business Process Analyst (Continued in next position)
Apple Computer
(Computer Hardware industry)
July 2001 — February 2002 (8 months)
Created and maintained appropriate project documents including the Project Development Plan, the Project Schedule (Work breakdown structure), Acceptance Test Plan, and project communications, including stakeholder sign-offs on key deliverables based on agency guidelines.
Developed, proposed, and implemented strategic and quality improvement plans with Contact Center Management, Operations, Communications, and Service Program managers. Evaluated case notes and live calls from contact center technical support agents. Generated weekly, monthly, quarterly, and yearly reports. Collected data from sources as appropriate to analyze and identify issues. Performed root cause analysis to identify underlying issues in support, systems, and procedures. -
Technical Support Team Help Desk/Manager
Apple Computer
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
June 1999 — July 2001 (2 years 2 months)
Moved into management from Tier 1/Tier 2 Technical Support. Provided daily supervision and promoted the development of a Desktop Technical Support Team. Developed solutions to improve the business and quality of Applecare support. Maintained customer satisfaction levels by ensuring agents sustain superior technical knowledge and customer skills. Ensured proper phone and case management coverage to meet demand. Reported service and support concerns to the appropriate groups and monitor responses to make sure they met customer needs.
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Senior Sales Associate
NordicTrack
(Sporting Goods industry)
October 1997 — November 1999 (2 years 2 months)
Managed associates to maintain a superior customer service and sales environment. Trained new-hires. Communicated organizational goals and policies. Fostered manager-employee interaction. Advised Senior Manager. Developed schedules. Supervised payroll. Produced reports and employee evaluations. Resolved customer service issues. Suggested resolutions to customer dissatisfaction. Exceeded monthly sales goals by at least 150% on average. Trained and managed development of employees.
Dee Copeland, PMP’s Education
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Texas State University-San Marcos
BA , Communications , 1995 — 2002
Minor in Business Administration.
Honors: Deans List, Scholastic Achievement Awards, Abernathy and LBJ Scholarships- Activities and Societies:
- Black Student Alliance, Pre-law Honor Society
Additional Information
Dee Copeland, PMP’s Websites:
Dee Copeland, PMP’s Interests:
Writing, social media, mobile technology, economic development, green building, sustainability, transit-oriented development, real estate investing, entrepreneurship, biological anthropology, technology.
Dee Copeland, PMP’s Honors:
HONORS
• Customer Service Award Finalist-Greater Austin Chamber '07
• Featured: Millionaire Investor Hour, 'Path of a Real Estate Investor'
• Contributor-Inman News ‘Mobile Technology in Real Estate’
• Profiled: Keller Williams Realty National 'Outfront' Magazine ’07, 08
• Featured: Realtown Blogs and REALTOR.com
DESIGNATIONS/CERTIFICATIONS
Texas Licensed Real Estate Broker
Accredited Buyer Representative (ABR)
Accredited Seller Representative (ASR)
At Home With Diversity- Multicultural Certification
ePRO Certified REALTOR
Certified International Property Specialist Candidate (CIPS)
Certified Residential Specialist (CRS)
Graduate Realtor Institute (GRI) Designee
Seniors Real Estate Specialist (SRES)
