Deborah J Ackerman (djackerman@bellsouth.net)

Current

Independent Consultant at Multiple Private & Public Companies

Past

VP Client Development at CheckFree Services Corp
Senior Account Executive Strategic Team at CheckFree
Vice President at Speer & Associates, Inc

SVP/Manager Retail Bank Support/Operations at Metropolitan Financial, now part of US Bank
VP/Manager Deposit Account Services at Metropolitan Financial, now part of US Bank
Teller Supervisor at First Bank System, now US Bank

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Education

Minnesota State University, Moorhead
Kaplan University (MBA in progress)

Recommended

16 people have recommended Deborah J

Connections

500+ connections

Industry

Information Technology and Services

Websites

Deborah J Ackerman (djackerman@bellsouth.net)’s Summary

Customer focused, performance-driven client and diverse operations management executive experienced in the financial services industry, including key leadership roles. Extensive background in the following competencies:
* Customer Experience
* Strategic Client Management
* Client Development
* Banking/Business Operations Management
* Process Reengineering
* Management Consulting
* Project/Program Management
* Employee Development
* Budget/Vendor Management
* Creative Problem Solving
* Payment Management
* Prepaid Card Operations
* Strategic Planning & Execution

* Strong background in strategic planning with comprehensive knowledge of management, organizational development, and project execution.

* Extensive background directing large, complex external/internal client and company integrations.

* Proven ability to develop and execute new business strategies to grow company profits.

* Demonstrated ability to manage and coordinate activities of a large staff to meet company goals.

Deborah J Ackerman (djackerman@bellsouth.net)’s Specialties:

large account management, management consulting, client development, electronic commerce, ecommerce, mergers and acquisitions, M&A Integration, Systems Integration, project management, banking operations, payments, prepaid card, operations, creative problem solving, process improvement, performance management, budget / vendor management, bill payment, ebill, program management, strategic planning, international work experience, consulting, asset & liability operations/servicing management

Deborah J Ackerman (djackerman@bellsouth.net)’s Experience

Independent Consultant

Multiple Private & Public Companies

(Information Technology and Services industry)

February 2008 — Present (1 year 10 months)

Engaged by privately and publicly held companies: management consulting, leadership, business development, payments (traditional and alternative - eCommerce, prepaid/payroll/gift card), organizational alignment, product launches/client implementations, project management and performance improvement consulting engagements.

Clients include large and small financial service companies and start-ups.
VP Client Development

CheckFree Services Corp

(Public Company; FISV; Financial Services industry)

July 2004 — February 2008 (3 years 8 months)

Promoted from Senior Account Executive Strategic Accounts to manage the overall relationship for the largest and most significant client, Bank of America, with revenues in excess of $180M annually. Served as trusted advisor for the client’s executive and senior-level managers; influenced product buying and usage decisions. Responsibilities included client satisfaction, revenue and subscriber growth and overall profitability improvements aligned with corporate objectives. Served as an internal leader to direct resources and activities within the company supporting the eCommerce intitiatives of Bank of America. Managed and delivered account plans and reporting reviews for internal and external executive management. Managed client contract and revised pricing implementation. Resolved escalated service issues for eCommerce, Investment Services and Biller Divisions.
Senior Account Executive Strategic Team

CheckFree

(Public Company; FISV; Financial Services industry)

May 2002 — July 2004 (2 years 3 months)

Account Executive for two of CheckFree's largest clients, Bank of America and Bank One. Responsible for business development and client support. Liaison between internal and external management.
Vice President

Speer & Associates, Inc

(Privately Held; Financial Services industry)

October 1994 — May 2002 (7 years 8 months)

Managed and participated in consulting projects throughout the U.S. and South and Latin America, including strategic assessment and planning, reengineering analysis and evaluations of commercial bank and thrift delivery and support systems; plus significant exposure to a variety of other assignments. These assignments included positioning institutions to realize the benefits of evolving technology, with operations and staffing optimization. Created the call center evaluation program and information request form.
SVP/Manager Retail Bank Support/Operations

Metropolitan Financial, now part of US Bank

(Public Company; USB; Banking industry)

1990 — 1994 (4 years )

Promoted to SVP. Position reported to the Bank President and CEO. Managed all liability product related support, including Deposit Account Processing - ckg, svgs, CDs, retirement accounts; Compliance – implementation, support and training; Customer Service (servicing both assets and liabilities) – Teller, Financial Service Reps., Product, and System; Bank Operations Training; Item Processing; Electronic Funds Services – ACH, Wire Transfer, ATM/Debit Cards, Automated Transfer System (ATS), loan payment processing/servicing, Merchant Card Services; and Records Management.

Planned and managed the key processes, best practices and performance criteria allowing for multiple bank acquisition integrations per year. Designed, staffed and managed a central customer support call-center that serviced internal and external customers, providing extended banking hours and managing 90% of calls formerly handled by Operations staff.
VP/Manager Deposit Account Services

Metropolitan Financial, now part of US Bank

(Public Company; USB; Banking industry)

1985 — 1990 (5 years )

Increasing roles of responsibility, moving from Manager/AVP in 1985 to Vice President in 1989. Managed the activities of Deposit Account Services, including all aspects of Checking, Savings, and Certificate of Deposit support (including IRAs), policy and procedure development, product development, exception item processing, and merger/acquisition data conversion integration.

- Managed regional and centralized deposit operations areas
- Designed, staffed and managed a central customer support department that serviced internal and external customers, providing extended banking hours.
- Developed and implemented acquisition conversion standards for 20 purchased financial institutions.
Teller Supervisor

First Bank System, now US Bank

(Privately Held; Banking industry)

1976 — 1985 (9 years )

Ever increasing roles of responsibility, moving from Teller in 1976 to Teller Supervisor in 1979. Managed all aspects of teller activities and teller management in 4 office locations. Created the teller training and teller performance evaluations, as well as salary administration. Performed branch manager duties as required on weekends.