Quality Assurance and Social Media Expert
Greater Boston Area
Quality Assurance and Social Media Expert
Greater Boston Area
Social media enthusiast with extensive experience in software quality assurance. Student of cutting edge social media marketing and citizen media. Basic knowledge of web and digital design. Software quality engineer with project management experience, excellent analytical and problem-solving ability and communication skills.
Writing, editing, blogger outreach, social media marketing, SEO/SEM, web design (XHTML. CSS), design (Photoshop, Illustrator). Analysis/strategy, risk assessment, project management, research.
(Online Media industry)
November 2008 — Present (9 months)
Quality Assurance Analyst for online software applications and games.
(Privately Held; 1-10 employees; Telecommunications industry)
June 2008 — November 2008 (6 months)
• Reduced adwords budget by 25% while maintaining click through and conversion rates
• Recommended website text changes and redesign to improve Search Engine Optimization
• Researched sites for blogger outreach and relevant forum participation.
• Guiding CEO through decision-making process for starting a blog.
(Health, Wellness and Fitness industry)
April 2008 — July 2008 (4 months)
• Added questions, resources, events and responded to comments in online forum in social networking site for breast cancer survivors.
• Researched and conducted outreach to blogs and other relevant sites, resulting in link trades and additional exposure.
• Web traffic up 20% from May to July, including organic search up from 17.5% to 30%
• Commented on other relevant blogs
• Coordinated with IT staff to create bulk emailing options for the site.
• Researched relevant news articles and summarized information for founder’s blog posts
(Research industry)
January 2008 — April 2008 (4 months)
Investigate and correct website errors due to site move of 500-plus pages of web content. Format and upload new web pages. Format and send out email-newsletters for small think tank. Access database query and report production.
(Management Consulting industry)
April 2008 — April 2008 (1 month)
• Researched and conducted outreach to blogs in related fields for specialized business management blog
• Commented on relevant blog posts on other sites
• Identified content for business management blog
• Contributed to 30% increase in traffic for April 2008 over previous month
(Online Media industry)
May 2007 — September 2007 (5 months)
Researched social media marketing avenues including MySpace, blogs, podcasts. Wrote summary of findings including action plan.
(Online Media industry)
October 2006 — June 2007 (9 months)
Developed design concept and choose images for Principles of Citizen Media project. Edited/proofread text and selected pull quotes. Wrote blog entries on relevant topics.
(Computer Software industry)
April 2005 — August 2006 (1 year 5 months)
Responsible for overseeing testing efforts for large software prodjects for Health Insurance company. Analyzed testing requirements, prioitized tasks, advised and trained testers.
(Public Company; Computer Software industry)
June 1997 — January 2005 (7 years 8 months)
Analyzed CRM software, developed and executed test plans. documented bugs, reported on progress. Oversaw small teams (2 - 10 people), including remote workers.
M.A. , Media Studies , 2005 — 2007
• “Marketing Your Media on the Web,” Independent study (formatted as class syllabus) on social media marketing by independent artists and media makers.
• Relevant courses: “Social Media and Millenials,” “New Media Strategies and Design,” “New Media Ethics,” “Web Design,” “Digital Design,” “Media, Corporate Responsibility and the Law,” “Media Economics.”
Biology, English 1987 — 1991
social media, social media marketing, Web 2.0, internet culture, politics, environmentalism
PodCamp Boston