Owner, E-COGNOSCENTI, llc
Charlotte, North Carolina Area
- Current
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- OWNER at E-COGNOSCENTI, llc (Sole Proprietorship)
- Past
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- Training Manager at AvidXchange
- Consultant at TIAA-Cref
- Director of Professional Services at Charles Schwab, Inc.
- Sr.Manager, V.P. Client Services at Wachovia
- Training Manager at Gateway 2000
- HR Manager at Wang Laboratories
- Education
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- University of Missouri-Columbia
- Recommended
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18 people have recommended Debbie - Connections
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119
connections
- Industry
- Computer Software
- Websites
Debbie Bell’s Summary
More than 25 years of management experience in the computer industry. Specializing in Professional Services: Client Support, Technical Support, Technical Training, Project Management, and Consulting.
Debbie Bell’s Specialties:
* Training Development and delivery
* Process engineering
* Technical Support
* Documentation
Debbie Bell’s Experience
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OWNER
E-COGNOSCENTI, llc (Sole Proprietorship)
(Sole Proprietorship; Myself Only; Information Technology and Services industry)
January 2002 — Present (7 years 11 months)
Consulting services include: communications, web development, training and documentation, project management, workflow analysis, continuous quality process, customer service, call center development, and knowledge management. Pprojects include a 3+ year contract with TIAA-CREF as a Project Manager and Process Engineer liaison for Conversion Support. Other long-term clients have included Wachovia.
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Training Manager
AvidXchange
(Privately Held; 51-200 employees; Computer Software industry)
2007 — 2007 (less than a year)
AvidXchange is the leading provider of paperless invoice management and electronic procurement tools for real estate management companies with multiple properties. As training manager, I was responsible for all aspects of training development and delivery. Accomplishments include:
• Designed, developed, and deployed beta on-line corporate university
• Designed, developed, and deployed comprehensive user training curriculum
• Designed, developed, and deployed comprehensive user certification program -
Consultant
TIAA-Cref
(Public Company; Computer Software industry)
2004 — 2007 (3 years )
Consulting services include: marketing and communications, web development, e-commerce, training and documentation, project management, workflow analysis, continuous quality process, customer service, call center development, and knowledge management. Consulted with TIAA-CREF for 3 years as a Project Manager and Process Engineer liaison for Conversion Support.
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Director of Professional Services
Charles Schwab, Inc.
(Public Company; Computer Software industry)
2000 — 2002 (2 years )
Managed all client-facing functions including product training, consulting sales and services, project management, and technical support.
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Sr.Manager, V.P. Client Services
Wachovia
(Public Company; Banking industry)
1997 — 2000 (3 years )
Managed departments responsible for providing technical support (both call center and on-site), technical training, software development, and marketing collateral production to the 7000 employees in the global Capital Markets organization.
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Training Manager
Gateway 2000
(Public Company; Computer Hardware industry)
1994 — 1997 (3 years )
Managed staff responsible for developing and delivering technical training for 5000 technical support (call center) specialists. Also functioned as ISO 9000 training coordinator, and liaison with New Product Development and Marketing.
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HR Manager
Wang Laboratories
(Public Company; Computer Hardware industry)
1981 — 1991 (10 years )
Managed all HR functions for the Midwest Sales and Support region, consisting of 5 district and 15 branch offices.
Debbie Bell’s Education
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University of Missouri-Columbia
Masters , Counseling Psychology , 1971 — 1975
Additional Information
Debbie Bell’s Websites:
Debbie Bell’s Groups:
• Appointee for 5-year term: Mecklenburg County Board of Commissioners Advisory Committee for IT/IS
• Member: ASTD
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TechSoup (now TechSoup Global) -
Gateway Employees Alumni -
Wang Alumni -
Charlotte Linux User Group -
Charlotte Project Managers
Debbie Bell’s Honors:
• Honored with Schwab Employee of the Quarter award in 2001
Debbie Bell’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
