Jason DeBoer-Moran

Current

• Coordinator of User Services at Concordia University, St. Paul

Past

• Percussionist at Spirit Garage
• Help Desk Coordinator at Concordia University - St. Paul
• Team Member – Rainbow of Promise at Youth Encounter Inc. - St. Paul, MN

• Instructional Designer at Concordia University - St. Paul
• Assistant to the Network Coordinator at Concordia University - St. Paul
• Help Desk Student Worker at Concordia University - St. Paul

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Education

• Concordia University-St. Paul
• Concordia University-St. Paul

Recommended

6 people have recommended Jason

Connections

120 connections

Industry

Information Technology and Services

Jason DeBoer-Moran’s Summary

Customer service centered technician who is committed to giving respect, education, and training.
Passionate about culture and technology and the many and various ways they intersect in daily life. Empowering people to learn challenging technology through simple analogies.
Always glad to serve individuals, educational institutions, and non-profit organizations.

Jason DeBoer-Moran’s Specialties:

customer service, mentoring, campus communication, jargon-free technical writing, budget management, social media, open-source, research

Jason DeBoer-Moran’s Experience

• Coordinator of User Services

  Concordia University, St. Paul

  (Non-Profit; Higher Education industry)

  February 2005 — Present (4 years 6 months)

  Supervisor of first and second tier technical support for students, faculty and staff at Concordia University, St. Paul.
  Coordinator of University laptop initiative in which all traditional undergraduate students, staff, and faculty receive a laptop.
  
  Responsibilities Include: Supervise staff of 20 employees and 1 full time staff member. Develop training and support materials for faculty, staff, and students, Manage Inventory of 1250 laptop and 300 desktop computers through homegrown database, Implement and encouraged university-wide use of Numara Footprints, Visioning for future growth and expansion, 24/7 on-call response for university support, Enforce university policy, Assess charges to student accounts for damaged computers.
  
  Accomplishments: Voted as having outstanding customer service by committee of peers, decreased university performance gaps in laptop program and support services.

• Percussionist

  Spirit Garage

  (Non-Profit; 1-10 employees; Religious Institutions industry)

  June 2004 — February 2008 (3 years 9 months)

  Volunteer Percussionist for the Spirit Garage Band "Three on the Tree", play all forms of percussion, focus on worship planning, service to the church community, travel, education, and promotion of Spirit Garage's worship styles.
  
  Accomplishments: Recorded percussion for the album "Faith, Love, and Rock & Roll" by Spirit Garage Bands

• Help Desk Coordinator

  Concordia University - St. Paul

  (Educational Institution; 501-1000 employees; Information Technology and Services industry)

  September 2003 — February 2005 (1 year 6 months)

  Supervised 15 student employees, Enhanced the help desk's customer service notoriety in the campus community, Implemented Numara Footprints for help desk call tracking, Recruited customer service minded staff, Communicated technology outages to campus community, Enforced I.T. policy, 24/7 emergency technology support contact for campus.

• Team Member – Rainbow of Promise

  Youth Encounter Inc. - St. Paul, MN

  (Non-Profit; 11-50 employees; Religious Institutions industry)

  August 2002 — August 2003 (1 year 1 month)

  Volunteer position on an International Music Ministry Team to India and Nepal.
  Explored intersection between Hinduism and Indian Culture in India.
  Communicated in cross-cultural circumstances.
  Developed and implemented programming that included music, speaking, and drama.
  Managed team resource sales table.
  Recruited people to serve on Youth Encounter teams.
  
  Accomplishments: Traveled to India and Nepal, delivered greetings from churches from the United States to the churches of India, played concert to 1000 school children.

• Instructional Designer

  Concordia University - St. Paul

  (Educational Institution; 501-1000 employees; Information Technology and Services industry)

  December 2001 — August 2002 (9 months)

  Managed Courses in WebCT.
  Created Faculty Websites using FrontPage and Dreamweaver.
  Led training sessions for Faculty and Staff on basic computer use.
  Assisted with the development of Instructional Design area.
  
  Training: Attended WebCT Conference

• Assistant to the Network Coordinator

  Concordia University - St. Paul

  (Educational Institution; 501-1000 employees; Information Technology and Services industry)

  August 1998 — December 2001 (3 years 5 months)

  Instructed faculty, staff, and students in computer usage.
  Facilitated the creation and student involvement in the Laptop University Module.
  Developed jargon-free training materials.
  Collaborated to create university technical repair shop.
  Assisted with basic networking tasks.
  Installed cable management systems in network cabinets.
  Participated in basic server management.
  
  Accomplishments: Invited to speak at Bradley University - Peoria, Illinois as a representative of IBM's Laptop Campus Program.

• Help Desk Student Worker

  Concordia University - St. Paul

  (Educational Institution; 501-1000 employees; Information Technology and Services industry)

  August 1997 — August 1998 (1 year 1 month)

  Maintain academic computer lab.
  Enforce university policy.
  Manage public access printers and copy machines.
  Respond to phone calls.
  Escalate support requests using Track-It.

Jason DeBoer-Moran’s Education

• Concordia University-St. Paul

  MBA , Innovation and Leadership Development , 2008 — 2010 (expected)

• Concordia University-St. Paul

  BA , English , 1997 — 2002

  Attended a laptop university. Guest Speaker at Bradley University representing Concordia's Educational Laptop Initiative. Study Abroad Program: 1 Semester at Oak Hill College.

  Activities and Societies:

  Concordia Activities Board: Technology Chair, The Sword: Technical Editor, Freshman Representative: AEX, Treasurer: AEX, Junior High Youth Gathering Executive Committee, Coordinator: Knollapalooza 1999,

Additional Information

Jason DeBoer-Moran’s Interests:

technology, cultural studies, religious studies, world religions, ubuntu linux, npr, memoirs, politics, emerging church, music, percussion, india,

Jason DeBoer-Moran’s Groups:

Spirit Garage, Mercy Seat, House of Mercy, LifeCamp2008MSP

•    We K(NO)W Guild
•    LinkedMinnesota
•    Twin Cities Networking Group
•    SMB-Twin Cities
•    Concordia University, St. Paul
•    O'Reilly Emerging Technology Conference

Jason DeBoer-Moran’s Honors:

Moments of Excellence: Outstanding Customer Service, February 2006

Jason DeBoer-Moran’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch