Customer Focused Tech Help & All Around Swell Guy
Greater Minneapolis-St. Paul Area
- Current
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- Coordinator of User Services at Concordia University, St. Paul
- Past
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- Help Desk Coordinator at Concordia University, St. Paul
- Team Member – Rainbow of Promise at Youth Encounter Inc. - St. Paul, MN
- Instructional Designer at Concordia University, St. Paul
- Assistant to the Network Coordinator at Concordia University, St. Paul
- Help Desk Student Worker at Concordia University, St. Paul
- Education
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- Concordia University-St. Paul
- Concordia University-St. Paul
- Recommended
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6 people have recommended Jason - Connections
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135
connections
- Industry
- Information Technology and Services
- Websites
Jason DeBoer-Moran’s Summary
Customer service centered technician who is committed to giving respect, education, and training.
Passionate about culture and technology and the many and various ways they intersect in daily life. Empowering people to learn challenging technology through simple analogies.
Always happy to serve individuals, educational institutions, and other organizations.
Jason DeBoer-Moran’s Specialties:
customer service, community building, mentoring, communication, jargon-free technical writing, social media, interactive marketing
Jason DeBoer-Moran’s Experience
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Coordinator of User Services
Concordia University, St. Paul
(Non-Profit; Higher Education industry)
February 2005 — Present (4 years 10 months)
Supervisor of first and second tier technical support for students, faculty and staff at Concordia University, St. Paul.
Coordinator of University laptop initiative in which all traditional undergraduate students, staff, and faculty receive a laptop.
Responsibilities Include:
Supervise staff of 20 employees.
Develop training and support materials for faculty, staff, and students.
Manage Inventory of 1250 laptop and 150 desktop computers through homegrown database.
Implement and encouraged university-wide use of Numara Footprints.
Visioning for future growth and expansion.
24/7 on-call response for university support.
Enforce university policy.
Assess charges to student accounts for damaged computers.
Manage University Card Access System and Micros SV&C System.
Consult with the University to develop Social Media action plans to increase communication and reputation in the community.
Accomplishments:
Selected by the community as one of the "Top 20 Twin Cities Social Media Innovators" at http://www.arikhanson.com/
Voted as having outstanding customer service by committee of peers.
Decreased university performance gaps in laptop program and support services. -
Help Desk Coordinator
Concordia University, St. Paul
(Non-Profit; Higher Education industry)
September 2003 — February 2005 (1 year 6 months)
Supervised 15 student employees.
Enhanced the customer service notoriety in the campus community.
Implemented Numara Footprints for help desk call tracking.
Recruited customer service minded staff.
Communicated technology outages to campus community.
Enforced I.T. policy.
24/7 emergency technology support contact for campus. -
Team Member – Rainbow of Promise
Youth Encounter Inc. - St. Paul, MN
(Non-Profit; 11-50 employees; Religious Institutions industry)
August 2002 — August 2003 (1 year 1 month)
Volunteer position on an International Music Ministry Team to India and Nepal.
Explored intersection between Hinduism and Indian Culture in India.
Communicated in cross-cultural circumstances.
Developed and implemented programming that included music, speaking, and drama.
Managed team resource sales table.
Recruited people to serve on Youth Encounter teams.
Accomplishments: Traveled to India and Nepal, delivered greetings from churches from the United States to the churches of India, played concert to 1000 school children. -
Instructional Designer
Concordia University, St. Paul
(Non-Profit; Higher Education industry)
December 2001 — August 2002 (9 months)
Managed Courses in WebCT.
Created Faculty Websites using FrontPage and Dreamweaver.
Led training sessions for Faculty and Staff on basic computer use.
Assisted with the development of Instructional Design area.
Training: Attended WebCT Conference -
Assistant to the Network Coordinator
Concordia University, St. Paul
(Non-Profit; Higher Education industry)
August 1998 — December 2001 (3 years 5 months)
Instructed faculty, staff, and students in computer usage.
Facilitated the creation and student involvement in the Laptop University Module.
Developed jargon-free training materials.
Collaborated to create university technical repair shop.
Assisted with basic networking tasks.
Installed cable management systems in network cabinets.
Participated in basic server management.
Accomplishments: Invited to speak at Bradley University - Peoria, Illinois as a representative of IBM's Laptop Campus Program. -
Help Desk Student Worker
Concordia University, St. Paul
(Non-Profit; Higher Education industry)
August 1997 — August 1998 (1 year 1 month)
Maintained academic computer lab.
Enforced university policy.
Managed public access printers and copy machines.
Responded to phone calls.
Escalated support requests using Intuit Track-It.
Jason DeBoer-Moran’s Education
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Concordia University-St. Paul
MBA , Innovation and Leadership Development , 2008 — 2010 (expected)
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Concordia University-St. Paul
BA , English , 1997 — 2002
Attended a laptop university. Guest Speaker at Bradley University representing Concordia's Educational Laptop Initiative. Study Abroad Program: 1 Semester at Oak Hill College - London .
- Activities and Societies:
- Concordia Activities Board: Technology Chair, The Sword: Technical Editor, Freshman Representative: AEX, Treasurer: AEX, Junior High Youth Gathering Executive Committee, Coordinator: Knollapalooza 1999,
Additional Information
Jason DeBoer-Moran’s Websites:
Jason DeBoer-Moran’s Interests:
Social Media, Community Management, Technology, Customer Service, NPR, Music, Percussion, India
Jason DeBoer-Moran’s Groups:
WeKnow, #joiito, Social Media Breakfast, #smbmsp, Minnesota Interactive Marketing Association (MIMA)
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JoiIto -
We K(NO)W Guild -
Minnesota Interactive Marketing Association (MIMA) -
Social Media Breakfast - Minneapolis/St. Paul (SMBMSP) -
Concordia University, St. Paul
Jason DeBoer-Moran’s Honors:
Moments of Excellence: Outstanding Customer Service, February 2006
Jason DeBoer-Moran’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
