
Engagement Director, Managed Services at Oracle Corporation
Greater Seattle Area

Engagement Director, Managed Services at Oracle Corporation
Greater Seattle Area
• Accomplished Business Consulting Leader with an excellent track record in selling and managing large-scale Business IT Transformation programs
• Worked with clients in a wide variety of industries including CPG, Retail, Distn., Telco, High Tech, and Financial Services
• Proven track record of consistent revenue growth (CAGR 56%), fostering key C-level relationships - via consultative and proactive selling in unstructured / non RFP situations
• Experienced in structuring and positioning global sourcing engagements involving business consulting and application management services. Demonstrated ability to cross-sell and co-sell into existing accounts and work collaboratively across matrix organizations
• Managed Program Management Offices for multiple clients and advised on project management standards, methodologies, guidelines and best practices
• Innovative and resourceful in fast-paced, rapidly changing environments and has demonstrated ability to successfully manage large programs / projects, partner with executive stakeholders, and perform under aggressive deadlines
• Developed and maintained strong alliance relationships; Partner evaluation and selection
Key engagements: Architected, sold and provided delivery oversight:
• $33m ERP deployment for a major financial services company facilitating billing simplification and increase market presence via independent agents
• $17.5m ERP and eCommerce deployment facilitating acquisition of a global hardware and software reseller / distributor and standardize processes of the new organization in order for it to operate as a multinational company
• $8.5m Managed Services for an apparel and footwear manufacturer facilitating 32% YoY savings
• $5.5m ERP global deployment for a software product facilitating seamless back-office operation and collaboration with channel partners
• $3.5m Managed Services for a bank facilitating 26% operational cost savings YoY
• Global consulting
• Application outsourcing strategies and Off-shoring
• Transformation programs, Strategy and Change management
• Sales management
• Account management
• P&L management
• Contract negotiation
• Marketing and Campaign management
• Alliance / Partner management
• People management
(Public Company; ORCL; Information Technology and Services industry)
May 2008 — Present (1 year 7 months)
• Manage portfolio of Managed Services business in Manufacturing and Commercial sectors at Oracle
• Identify opportunities on within new / existing accounts
• Partner with clients in tranformation initiatives, optimization, change management in the overall IT lifecycle management
• Responsible for solution design, bid management, risk management, staffing and commercial aspects
• Manage and direct teams as required for selling and providing delivery oversight
(Public Company; WIT; Information Technology and Services industry)
October 2001 — May 2008 (6 years 8 months)
• Responsible for Enterprise Applications business in the West Coast
• Annual revenue of $25m
• Led the business development operations ($100m+ pipeline) and 8 - 10 Fortune 500 active clients
• Consistently exceeded revenue targets (average by 12%)
• Led engagements involving business transformation, process improvement, process re-engineering and technology evaluation
• Led multiple CRM engagements in the areas of SFA, trade promotions management, account planning, sales volume planning and call centers
Select Transformation Programs:
• Streamline account planning and promotion management processes by integrating business partners enabling collaborative decision making for a CPG major
• Field Service process improvements for a Manufacturing Company
• Store Process Improvement and Customer Services best practices recommendation for a Fortune 500 Retailer
• Employee Self-Service process consolidation and improvement for a Hi-Tech Company
(Public Company; 1001-5000 employees; Computer Software industry)
October 2000 — October 2001 (1 year 1 month)
• Support project deliverables in existing accounts; Set-up CRM Competency Centre; Pre-sales for the CRM Practice
(Information Technology and Services industry)
June 1998 — September 2000 (2 years 4 months)
• Led multiple SCM engagements involving source network optimization, demand planning, distribution requirements planning and continuous replenishment systems, production planning and execution, material planning, procurement and payment systems, setting up collaboration hubs for VMI with suppliers and customers, and development of relevant management information systems.
MBA , Information Technology & Finance , 1996 — 1998
Diploma in Business Finance (DBF) , Financial Management , 1996 — 1997
Wildlife watching National Parks Seinfeld
• Member of the Best Service-Line at Wipro – Annual Sales Conference, 2006-07
• Client Award for Outstanding Delivery for a CRM implementation for a large CPG company – Q3 2005
• Individual Award: Outstanding Contribution to CRM Sales Support at Wipro – Q2 2002
• Team Award at Wipro: CRM Sales Support – Q2 2002, Q1, 2003 and Q1, 2004