
Founder & Consultant
Sheffield, United Kingdom

Founder & Consultant
Sheffield, United Kingdom
A proven executive with over 10 years experience in leading business strategy for a top 5 UK ISP. Key executive in the IPO of the business in 2004, the trade sale of that business in 2007 and merger and acquisitions for that business in 2008.
With proven expertise in leading both onshore and offshore / outsourced development teams to produce innovative and creative solutions which drive down costs and reach the business plan.
An advocate of emerging technologies for business process change and growth.
Proven expertise in utilising Open Source technologies for business benefit.
Proven expertise in Web 2.0 strategies for driving large scale online communities in the UK. Check out http://community.plus.net/
I am the founder of Tierlinear, a startup focusing on developing innovative business productivity solutions for small businesses. I am the technical director of Talent on View, a startup focusing on delivering online video resumes to the recruitment industry and I'm the technical director of TravelManager, a successful SaaS solution for the European and North American people transportation industry.
I am always open to speaking with interesting / creative people with innovative ideas / products or people / businesses who require assistance in moving from idea stage into production.
- Interim Management of emerging technology projects
- LAMP, Project Management, Video Streaming & Encoding, DRM, Online payments gateways, SCRUM, Agile Methodologies, Customer Self Serve,
- Implementation and management of offshoring and outsourcing of projects
(Human Resources industry)
January 2008 — Present (1 year 7 months)
Talent on View develop web based video recruitment software for the recruitment industry. Using open source software and services we have built a platform capable of allowing candidates and recruiters to interact seemlessly and naturally. This lowers the cost of recruitment (in both time and money) and enables the recruiter to find the right candidate quickly and easily.
Website: www.talentonview.com
(Internet industry)
August 2007 — Present (2 years)
Tierlinear develop white label, enterprise level, business productivity applications.
We develop S3CRM.com, a CRM platform which offers the simplest software solution for the SME in the UK today and is able to be fully whitelabelled for any brand.
Website: www.s3crm.com
For example, we have developed the BT BizBox with BT.
Website: www.btbizbox.com
We have a number of other applications currently in development - more information will be available soon :-)
(Privately Held; 1-10 employees; Internet industry)
February 1999 — Present (10 years 6 months)
TravelManager supplies software solutions to the bus and coach industry. Fully outsourced business model with developers in Argentina, India and UK. Service available online only.
TravelManager has over 700 operators worldwide (mainly Europe & North America) using the platform.
Website: www.gotravelmanager.com
Used by the Prestigous International Motorcoach Group (www.imgcoach.com) which is comprised of 57 of the leading North American coach operators with over 7,000 vehicles between them - for their online quoting and tours booking engine as well as running CoachToursAmerica.com
Website: www.coachtoursamerica.com
(Public Company; 51-200 employees; Internet industry)
February 2005 — April 2008 (3 years 3 months)
Key respnsibility for the development roadmap of PlusNet plc including new product development, business automation, information architecture and platform scalability.
PlusNet won 9 out of a possible 11 awards in the 2008 uSwitch customer suirvery, 2008 ISPA Awards Best Consumer ISP Winner, Best Broadband Provider in the UK 2008 - Broadband Choices amongst others.
Website: www.plus.net
Also responsible for PlusNet's relationship building and engagement in the community (customer and technological).
Website: community.plus.net
(Public Company; 51-200 employees; Internet industry)
March 2000 — March 2005 (5 years 1 month)
Responsible for:-
PlusNet's Customer Self Serve Portal
- In-house developed solution enabling all customers same functionality as employee's online dramatically reducing costs and improving overall SLA's
PlusNet's Real-Time Traffic Management System
- In-house developed heuristics engine utilising Ellacoya DPI boxes, Juniper ERX routers and Workplace CRM solution.
- Industry leading deep packet inspection solution with over 6bn rows of data stored each calendar month and significant business intelligence / reporting capability from that.
PlusTalk VoIP platform
- In-house developed solution using open source technologies such as Aster*sk and OpenSER
PlusTalk Home Phone
- Based on BT Wholesale Line Rental (WLR) packages
Workplace
- Internal CRM solution
- Flexible billing engine with industry leading referral / reseller functionality (so advanced its still not been able to be copied to this day)
(Public Company; 51-200 employees; Internet industry)
September 1999 — March 2000 (7 months)
Built the team up to 52 software developers based in the UK, Poland & India using typical LAMP open source platform.
Development focused on:-
Workplace
- Multi-Brand, Multi-Supplier, business operating system
- UK's first Employee / Customer ISP Ticketing system
- UK's first fully interactive customer self serve portal
- Internal Document Management System
- Internal communication system (removed e-mail from the business)
- MIS / EIS platform for full reporting capability
- Knowledge Management and Content Management Systems
Community Site
- Online Support (Video Tutorials, Ticketing etc.)
- SEO
Also responsible for implementing PlusNet's Hardware / Software Co-Design methodology bringing together both software developers and network engineers to design a single platform which enables agile development and scalable solutions.
(Public Company; 51-200 employees; Internet industry)
February 1999 — September 1999 (8 months)
Brought in to develop PlusNet's back-end database solution (later to become Workplace) with No CAPEX or OPEX budget. (Amazing what you can do with spare kit and open source technology really.)
Build UK's first customer facing support portal and UK's first online webmail solution for ISP customers.
MPhil / PhD , Hardware / Software Co-Design for Portable Multimedia Solutions , 1997 — 1999
"Dropped out" in early 1999 when the Internet "really" took off - and went to make my millions..... :-)
MSc , Computing Science , 1992 — 1994
BEng (Hons) 2:1 , Mechanical Engineering and Business , 1986 — 1990
Flying, Travelling, Cooking, Reading