Damon Chesser

Past

Complex Systems Technical Support Analyst at Dell/Complex Business Resolution
Gold Server Analyst at Dell
Contract Technical Support at Consultant (Self-employed)

System Administrator at Diamond Game Enterprises

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Education

City University of Seattle

Recommended

5 people have recommended Damon

Connections

39 connections

Industry

Information Technology and Services

Damon Chesser’s Summary

Looking for a Systems Administration position where I can utilize my experience with working in a fast paced environment demanding strong interpersonal, technical, organizational and superb customer relations skills. Also, my ten years in the US Navy serving in supervisory and leadership positions would be an asset to any employer.

Damon Chesser’s Specialties:

Linux server installs, configuration and Linux Desktop configuration,ESX, VIC, Windows XP, Windows Server 2000/2003

Damon Chesser’s Experience

Complex Systems Technical Support Analyst

Dell/Complex Business Resolution

(Public Company; Information Technology and Services industry)

January 2007 — December 2007 (1 year)

Hand picked to start the High Complexity, Alt-OS queue in Oklahoma City.
Worked with customers to solve complex issues with Linux, ESX, and virtual machines. Helped customers with configuration issues, setup, installations, hardware failures, general advice, and the use of Dell hardware, monitoring tools, remote access, diagnostics and software.
Promoted due to performance after only three months on the job
Gold Server Analyst

Dell

(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

December 2005 — December 2006 (1 year 1 month)

Worked with customers to troubleshoot PowerEdge servers running Windows and PowerVault storage hardware. Assisted the customers with best effort on all software and OS issues.
As provisional team lead, handled difficult customer service issues and handled policy requests.
Contract Technical Support
Consultant (Self-employed)

(Self-Employed; Myself Only; Computer & Network Security industry)

December 2001 — December 2005 (4 years 1 month)

Worked national and local contracts for technology roll outs, upgrades and projects
Technical manager for setting up the training sites and logistics support of TSA training:
Received a letter of recognition for my support of the Transportation Security Administration initial training and for locating and accounting for over a million dollars of assets that were previously un-accounted for and presumed lost.
Selected as team lead on numerous contracts for asset deployments.
System Administrator

Diamond Game Enterprises

(Privately Held; 11-50 employees; Gambling & Casinos industry)

August 2000 — March 2001 (8 months)

Installed and administered servers for gaming systems using Windows Server 2000 and SQL Server 2000. Installed network cabling in customer sites to facilitate installs of our gaming platforms. Served as point of contact for customer help calls. Trained customers on the use of our monitoring and user interface tools. Employee of the month in January 2001.