David Voegtle

Current

• Information Analyst at The University of Texas at Austin

Past

• Senior Lead at Unisys
• Online Services & Support at Dell

Education

• The University of Texas at Austin

Connections

14 connections

Industry

Information Technology and Services

David Voegtle’s Experience

• Information Analyst

  The University of Texas at Austin

  (Computer Software industry)

  February 2009 — Present (11 months)

  I'm currently learning to develop and support applications for a large university which use web interfaces to access and update information stored on a mainframe.

• Senior Lead

  Unisys

  (Public Company; 10,001 or more employees; UIS; Information Technology and Services industry)

  February 2001 — January 2008 (7 years )

  Responsible for maintaining payroll records, performance metrics relating to agent performance and client performance, scheduling, security access, and various projects as they present themselves. Additional duties were as second level support for first-level agents and coordinating new client implementations in a multi-client queue. Prior to taking my last position (July 2003), I was a phone representative providing helpdesk support for a large insurance company. In this position I was recognized by being the primary agent responsible for training new agents, and developed a comprehensive training regimen.

• Online Services & Support

  Dell

  (Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

  December 1998 — September 2000 (1 year 10 months)

  Originally hired for phone based support, as of December 1998 I was responsible for e-mail support, responding both to home users and corporate customers. The last year of my employment at Dell, I was one of a small number of agents who moderated the Dell Talk on-line support forums, providing very public daily direct communication to a large number of users regarding technical support questions. Additional responsibilities included technical writing review for articles to be included in Dell's on-line knowledge base.

David Voegtle’s Education

• The University of Texas at Austin

  BA , Mathematics, Classics , 2005 — 2008

David Voegtle’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• expertise requests
• reference requests
• getting back in touch