David Baldwin

Research, trend identification and forecasting, organization capability needs assessment, strategic planning and alignment, process and practice discovery, business process analysis, business process design and optimization, new product development, quality management implementation, process improvement, information development, copywriting, documentation development and management, integrated solution delivery

David Baldwin’s Specialties:

Business Analyst, Systems Analyst, Process Architect, Technical Writer, Documentation Developer, Documentation Manager, Communication Consultant, Information Architect, ITIL Foundations Certified, Certified Lead Auditor, American Society for Quality Member

David Baldwin’s Experience

IT Business Process Consultant

Nationwide Insurance

(Privately Held; Insurance industry)

August 2007 — Present (2 years 4 months)

Provide business process analysis, design, and implementation support for new and improved IT service management capability aligned with ITIL practices and organization strategy. Develop information products in support of organization capability development and optimization. Provide guidance and leadership in cross-team collaboration to realize the integrated delivery of common solutions in daily operations.
Principal Consultant

Dave Baldwin Consulting

(Information Services industry)

2005 — Present (4 years )

Dave Baldwin Consulting offers business process design and delivery and professional communication consulting services. The firm provides supporting research and analytical services and develops targeted information products to serve the specific needs of its clients. A primary focus of the firm is the communication of significant ideas in nontechnical language to enlighten, enable collaboration, and deploy sustainable capability to consistently solve real problems. In addition, Dave offers a full range of professional writing and editorial services including copywriting, technical writing, and organizational communications.
Business Process Consultant

Alliance Data

(Public Company; ADS; Financial Services industry)

July 2007 — August 2007 (2 months)

Provided discovery, analysis, and process design services in support of Six Sigma process development and improvement strategy. Developed information products to capture essential knowledge of the operation of key business processes.
Business Process Consultant

Nationwide Insurance

(Public Company; NFS; Insurance industry)

August 2006 — March 2007 (8 months)

Designed Resiliency Statement of Finding (RSOF) Process to operationalize enterprise IT Resiliency Program. Implemented process to apply audit accountability to IT capability improvement projects to increase resiliency of IT environment.
Requirements Analyst

Applied Virtual Vision

(Public Company; Computer Software industry)

March 2006 — August 2006 (6 months)

Provided discovery, analysis, and documentation of business requirements for key software product using "reverse engineering" techniques. Developed and implemented standards and best practices.
Project Management

American Electric Power

(Public Company; AEP; Utilities industry)

August 2005 — October 2005 (3 months)

Conducted project needs assessment and collaborated with subject matter experts to define project technical requirements. Developed project proposals based on needs analyses and technical requirements.
Information Developer/Research Analyst

State of Ohio

(Government Agency; Government Administration industry)

March 2005 — June 2005 (4 months)

Designed business processes and procedures for operations and training in support of the Statewide Desktop Standardization Initiative. Conducted market and technical research and analysis to support statewide IT acquisition policy decisions.
Information Developer

Sterling Commerce an AT&T company

(Public Company; T; Information Technology and Services industry)

September 2004 — December 2004 (4 months)

Developed technical documentation for hosted e-commerce implementations. Created composite data flow models of e-commerce implementations for support services.
Information Developer

State of Ohio

(Government Agency; Government Administration industry)

June 2004 — September 2004 (4 months)

Developed processes and process documentation for Ohio Statewide Automated Child Welfare Information System (SACWIS). Managed documentation in conformance with CMMI requirements.
Operations Manager

Northrop Grumman

(Public Company; NOC; Defense & Space industry)

2001 — 2004 (3 years )

Led operations, documentation, and training initiatives in the delivery of state-wide government systems integration project. Provided engineering support for system operations implementation, and development of system documentation and training. Collaborated in Six Sigma process development and improvement project for system operations and maintenance.
Information Developer

Motorola

(Public Company; MOT; Telecommunications industry)

September 2000 — January 2001 (5 months)

Collaborated with client to meet compliance requirements of TL 9000 quality management system standard. Developed organization-wide quality policies and procedures to meet TL 9000 requirements. Developed training content for electronic systems.
Business Process Consultant

Emerson Electric (PC&E)

(Public Company; EMR; Electrical/Electronic Manufacturing industry)

March 2000 — June 2000 (4 months)

Collaborated to design an ISO 9000 Quality Management System for a custom electronic equipment manufacturer. Designed business processes to support and comply with ISO 9000 requirements. Created ISO 9000 compliant quality manual, quality plan, management procedures, and work instructions.
Business Process Consultant

Illinois Department of Corrections

(Government Agency; Individual & Family Services industry)

May 1999 — March 2000 (11 months)

Designed and developed a structured IT system development methodology. Adapted key practices of CMMI baseline process model. Developed and published supporting reference and instructional documentation. Acted as Project Coordinator in the implementation of the methodology.
Quality Assurance Consultant

Monsanto Company

(Information Technology and Services industry)

June 1992 — April 1999 (6 years 11 months)

Developed and implemented quality policies, processes, and procedures providing engineering support for chemical manufacturing process development and optimization. Participated in new product development and pilot implementation. Developed plant safety practices aligned with OSHA standards. Created and implemented information development practices. Audited (Lead Auditor) chemical manufacturing quality practices based on ISO 9000 standards.