Dawn Lacallade

Current

• Community Manager at SolarWinds

Past

• Communities and Conversations Manager at Dell
• Escalations Manager at Client Support, Dell Inc.
• ARRC Manager at Dell

• EHS Manager at Dell
• Agent at Dell Call Center

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2 more...

Education

• Texas A&M University

Recommended

7 people have recommended Dawn

Connections

414 connections

Industry

Computer Software

Websites

• Solarwinds Community Site
• My Blog
• Dell Community Forums

Dawn Lacallade’s Summary

Seasoned community manager and strategist with expertise in large corporate digital media. Ability to combine community knowledge with long experience in project management to both craft and drive business objectives through community.

Dawn Lacallade’s Specialties:

Digital Media, Social Media, Community, Twitter, Project Management, People Management

Dawn Lacallade’s Experience

• Community Manager

  SolarWinds

  (Public Company; 51-200 employees; Computer Software industry)

  July 2008 — Present (1 year 5 months)

  Dawn manages the community strategy and execution for Solarwinds including www.thwack.com, the technology planning, ROI mapping and long term goal achievement.

• Communities and Conversations Manager

  Dell

  (Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

  April 2006 — July 2008 (2 years 4 months)

  Most recently, Dawn managed the Ideastorm, the premiere site within the Dell portfolio of community. The portfolio includes blogs, ideastorm, forums, and ratings & reviews. Dawn also managed the Dell Community Forums team for 2 years before moving to Ideastorm.

• Escalations Manager

  Client Support, Dell Inc.

  (Public Company; 10,001 or more employees; Dell; Computer Hardware industry)

  August 2005 — March 2006 (8 months)

  I managed the relationship side of the executive escalation team for technical support.

• ARRC Manager

  Dell

  (Public Company; Computer Hardware industry)

  2003 — 2004 (1 year )

• EHS Manager

  Dell

  (Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

  2000 — 2003 (3 years )

• Agent

  Dell Call Center

  (Computer Software industry)

  1999 — 2000 (1 year )

Dawn Lacallade’s Education

• Texas A&M University

  1992 — 1996

Additional Information

Dawn Lacallade’s Websites:

• Solarwinds Community Site
• My Blog
• Dell Community Forums

Dawn Lacallade’s Interests:

Professionally: People development and career guidance, web based communities, web 2.0 Personally: Carving, kayaking, making jewlerey, home renovation

Dawn Lacallade’s Groups:

•    Dell Alumni
•    Austin High-Tech
•    AustinAgs
•    Aggie Networking
•    Texas A&M University Alumni
•    Aggies
•    SolarWinds
•    Association of Former Students - Texas A&M
•    Community 2.0
•    Aggies in IP
•    SolarWinds Community
•    Presenting Women
•    "Get There Texas"

Dawn Lacallade’s Contact Settings

Interested In:

• career opportunities
• reference requests
• getting back in touch