PC Engineering Team Lead - RE:Sources IT
Greater Philadelphia Area
PC Engineering Team Lead - RE:Sources IT
Greater Philadelphia Area
(Public Company; Marketing and Advertising industry)
January 2006 — Present (4 years )
I.T. Operations Analyst for East Coast which includes 9+ sites from Boston to DC.
- Support PCs & Macs locally and remotely
- Ensure resolution of client technology issues
- Train and monitor remote I.T. Consultants
- Problem Manager for East Coast Field Teams
- Statistical research of corporate I.T. issues
- Interact with PC & Mac engineers for improvement of current & development of new technologies
- Evaluate current market business applications
- Communicate with internal teams for successful project development and implementation
(Public Company; 10,001 or more employees; Information Technology and Services industry)
January 2006 — Present (4 years )
Part of Publicis Groupe N.A.
I.T. Operations Analyst for East Coast which includes 9+ sites from Boston to DC.
- Support PCs & Macs locally and remotely
- Ensure resolution of client technology issues
- Train and monitor remote I.T. Consultants
- Problem Manager for East Coast Field Teams
- Statistical research of corporate I.T. issues
- Interact with PC & Mac engineers for improvement of current & development of new technologies
- Evaluate current market business applications
- Communicate with internal teams for successful project development and implementation
(Partnership; 51-200 employees; Accounting industry)
June 2004 — October 2005 (1 year 5 months)
Managed 100 computers and 10+ servers on a staff of 3. Technologies in use: Active Directory,
Terminal Services, Citrix, SQL, Goldmine, & a wide variety of Auditing, Accounting, Tax, and
business management software. Researched technologies to find the best solutions. Coordinated
projects between departments & company partners. Serviced other client networks and computers.
(Educational Institution; 1001-5000 employees; Higher Education industry)
October 2001 — May 2004 (2 years 8 months)
Maintain all PC and Macintosh computers in the Arts & Science Department which include faculty,
staff, and computer labs. Install, configure, and administrate Windows 2000 & 2003 based servers.
Assist faculty with tech services on PC and Macintosh systems.
2001 — 2004