
Sr. Product Manager at ConnectSolutions LLC
San Francisco Bay Area

Sr. Product Manager at ConnectSolutions LLC
San Francisco Bay Area
Since 2000, I have worked in a variety of roles in Development, Product Management, and Product Marketing. Starting as a developer at a small start up called iHarvest that was acquired by Interwoven, I eventually became the Sr. Product Manager on TeamSite, Interwoven's Flagship Content Management platform. In 2003, I joined Macromedia to work on the Breeze (now Acrobat Connect Pro) product staying on through the Adobe acquisition. While taking a break to get my MFA degree from San Francisco Art Institute, I consulted for Adobe in the role of Community Manager working primarily on the community site ConnectUsers.com, building up the user group program, and developing training and resources for customers. I recently joined ConnectSolutions, the world's only provider of secure and scalable managed services for real-time collaboration and web conferencing to lead a team building a new webcasting product called Podium.
Real-Time Collaboration Technologies, Web Conferencing, Webcasting, Adobe Flash Platform, Enterprise Content Management, Web Content Management, Document Collaboration, Unified Communications, Digital Asset Management, eLearning, Software-as-a-Service (SaaS), Managed Services, Hybrid Deployment Models, Branding & Identity, Launch Strategy, Customer Success Programs, Sales Training, Developer Relations, Product Rollout, Software Training, Web & Print Design, Video Production, PowerPoint Design
(Privately Held; Computer Software industry)
June 2009 — Present (6 months)
(Public Company; ADBE; Computer Software industry)
July 2008 — June 2009 (1 year )
Manager of activities surrounding the Acrobat Connect Pro user community including editorial responsibility for the product exchange, resource center, developer center, as well as the community user site connectusers.com.
Achievements included:
* Drove initiatives that doubled membership of community site in 8 months
* Conceived of and implemented wildly successful topic of the month program which increased the number of tutorials from less than 20 to over 150 in 8 months. Efforts included gathering articles from cross-functional team which spanned Product Management, Product Marketing, Support, and Engineering.
* Created and managed global Connect Pro Best Practices User Group which grew to membership of over 1,000 users in 8 months. Responsibilities included meeting topic generation, working closely with presenters on meeting content, and ongoing communication with user group members
* Relaunch of product resource center used widely by users to learn how to use the Connect Pro family of products via over 100 flash-based tutorials. Responsibilities included authoring tutorials scripts, managing third party development of tutorial content, information architecture and rollout of tutorials on adobe.com (http://www.adobe.com/resources/acrobatconnect/)
(Information Technology and Services industry)
January 2007 — June 2009 (2 years 6 months)
Freelance, independent contractor who worked primarily in the tech industry for all phases of the product lifecycle including product management, product marketing, marketing collateral, eLearning, demo creation, sales training, etc.
I also did web and print design work for a wide breadth of clients. Past clients have included Servepath, GoGrid, Oxenrose, Integrated Alchemy, Kill Shaman Records, The Olympia-Rafah Mural Project, and Adobe.
(Educational Institution; Higher Education industry)
September 2006 — May 2009 (2 years 9 months)
I am a recent graduate of the MFA program at San Francisco Art Institute. My work spans a variety of mediums including film/video, photography, social practice, and installation and has been shown around the world at venues such as the International Documentary Festival Amsterdam, European Media Arts Festival, New York Asian American Film Festival, Sydney Underground Film Festival, Seoul International Film Festival, and Documenta Madrid.
(Public Company; ADBE; Computer Software industry)
December 2005 — September 2006 (10 months)
* Solely responsible for the management of customer success and rollout programs for the Adobe Acrobat Connect product line. Including editorial responsibility for the Product Resource Center.
* Primary content creator and manager for all developer outreach programs for the Adobe Acrobat Connect Product line.
* Responsible for the management of sales training content for Adobe Acrobat and Adobe Acrobat Connect products including at the annual Sales conference, new product rollouts, Adobe's 3rd party call centers, and incremental on-demand eLearning modules.
* Co-Managed a phased, year-long internal rollout of Adobe Acrobat Connect Pro to the entire Adobe workforce numbering 6,000.
(Public Company; MACR; Computer Software industry)
June 2004 — December 2005 (1 year 7 months)
* Product Manager responsible for Breeze Presenter, a rapid eLearning authoring tool
* Responsible for managing end user experience for the Breeze family of products and integrations features with other Macromedia/Adobe tools such as Captivate, Flash, Contribute, and Authorware.
* Part of acquisition integration team along with GM and 3 VPs that conceived of how to best integrate Adobe and Macromedia products organizationally and by business segment. The result of these efforts was the foundation for the Knowledge Worker Business Unit at Adobe which includes Acrobat, Acrobat Connect and other products.
* Part of a five member exploratory team that was chartered with determining the 3-5 year collaboration strategy for the company. Even after my departure, many elements of this strategy are still being followed including the Adobe acquisition of Antepo, a presence company and the recently launched Adobe Flash Collaboration Service, an effort to integrate real-time collaboration features into the Adobe Flex product line for inclusion in custom RIAs.
(Public Company; IWOV; Computer Software industry)
September 2002 — May 2004 (1 year 9 months)
* Primary product manager for Interwoven’s Flagship TeamSite Web Content Management product line ($60M annual revenue) including the TeamSite Content server, ContentCenter Standard, ContentCenter Professional, VisualAnnotate, TeamXML, and TeamSite Front-Office products.
* Responsible for identifying and managing product relationships with 3rd party OEM and Integration vendors such as Verity (Autonomy), Crystal Reports (Oracle), Liquent, CambidgeDocs, and 13 Colonies, whose technology was eventually acquired by Interwoven and relaunched as the LiveSite product line.
* Lead product manager for the definition and development of the 3 major and 4 minor product releases.
(Public Company; 501-1000 employees; IWOV; Computer Software industry)
June 2001 — September 2002 (1 year 4 months)
* Solely responsible for devising and developing the Product Tour Kit program to improve out of box experience by taking a proactive approach and training end users the first time they used the product rather than when they encountered problems.
* Owned Competitive Intelligence program to evaluate competitor products and create a Web-based competitive library with deep technical and business analysis of major competitors including Documentum, Vignette, Stellent, Tridion, and Microsoft.
* Conceptualized, built, and managed on-site demo lab to showcase products to prospects, customers, analysis, and press.
* Participated in the creation and development of Demo Island, a virtual demo environment that provided Sales Engineers with 24-7 access to complex demos from customer sites via the Internet.
(Privately Held; 11-50 employees; Computer Software industry)
2000 — 2001 (1 year )
* On a team that designed and implemented the server component of a modular, portable Java SDK used to integrate core harvesting technology with content and knowledge management applications.
* Lead programmer on application level integration with Oracle Files Online including client-server communication across http via servlets. Aided in integration of the core API layer of the SDK to an iFS backend.
* Technical lead, principle architect, and sole programmer of the iHarvest channel on AvantGo and the iHarvest web application for use with a wireless modem. Collaborated on UI design that required cross-platform compatibility with both Palm OS and WinCE devices.
* Worked closely with Product Managers and six member team to efficiently and intelligently implement new features for a consumer-based web application in a fast-paced, parallel development environment.
MFA , Film , 2006 — 2009
AB , Computer Science and English with Honors , 1996 — 2000
Juror Choice Award, 13th Arizona State University Art Museum Short Film and Video Festival, Tempe, Arizona (2008)
March Showcase Winner, Photography Category, ArtSlant.com (2009)
Significant Achievement Award, Alternative Film/Video, Belgrade, Serbia (2008)
Murphy & Cadogan Fellowship (2008)
Kodak Film Award Grant (2007)
Judge, Brandon Hall Excellence in eLearning Awards (2005, 2006)
“Making the Virtual Classroom Work,” 60 minute talk given at Macromedia MAX (2005)
Ratcliffe Hicks Premium in English, Award for top Brown senior in English literature and language (2000)
William H. McLoughlin Award, Monetary Award given for outstanding thesis on Race and Ethnicity in America (2000)
Research At Brown Grant, Funding provided for student initiated projects (1999)
Robinson Potter Dunn Premium in English, Award for top Brown junior in rhetoric, English composition, and public speaking (1999)