David Rich

Current

• President & CEO at ICC/Decision Services

Education

• Syracuse University

Recommended

11 people have recommended David

Connections

189 connections

Industry

Market Research

Websites

• My Website
• My Blog

David Rich’s Summary

David Rich began his career in the executive training program at May Department Stores. In 1994, he left that program to start DemoWorks Inc, an in-store marketing company. After growing that business by over 500% he sold it in order to devote his energies to a new business and his current company, the internationally recognized customer experience management firm, ICC/Decision Services. ICC/Decision Services counts among its clients Walmart, Rite-Aid, Coach, Foot Locker, LL Bean, Adidas, and Jamba Juice.

For the past decade, David has continued to expand ICC/Decision Services, harnessing the power of social media and the web to helps retailers as well as brands meet and exceed customer expectations.

David has contributed articles to or been cited professionally in Smart Money, Progressive Grocer, Fortune, Food Trade News, Quirk’s, Store’s and Inc Magazines. He is a past president of the Mystery Shopping Providers Association (MSPA) and an active member in National Association of Retail Marketing Services.

David also dedicates time to several philanthropies, having served on the board of Achilles International and the Makers of Memories Foundation. He is also an active member of the Sarcoma Foundation of America, Alzheimers Association, and The Childrens Miracle Network.

David Rich’s Specialties:

Mystery Shopping, Retail Consulting, Retail & Brand Audits, Customer Satisfaction Surveys & Analysis, Employee Engagement Surveys & Analysis, Customer Experience Management

David Rich’s Experience

• President & CEO

  ICC/Decision Services

  (Privately Held; 51-200 employees; Market Research industry)

  January 1999 — Present (10 years 11 months)

Additional Information

David Rich’s Websites:

• My Website
• My Blog

David Rich’s Interests:

Ultra Marathons, Ironman Triathlon, Skiing, Philanthropy

David Rich’s Groups:

YEO (Young Entrepreneurs Organization), MSPA (Mystery Shopping Providers Association), NARMS (National Association of Retail Marketing Services), Achilles Track Club, Sarcoma Foundation of America, and Makers of Memories

•    Entrepreneurs' Organization (EO)
•    KIVA
•    IRONMAN Finisher
•    MIT- Birthing of Giants (MIT, Inc, YEO)
•    Shopper Insights & Marketing Professionals
•    EO Entrepreneurs' Organization New York Chapter - EONYC.ORG
•    ICC Client Exchange
•    The In-Store Marketing Institute
•    Online Word of Mouth Marketing Group (OWOMMG)
•    CONSUMER GOODS & RETAIL PROFESSIONALS
•    Social Media Marketing
•    RETAIL EXECS
•    IronMan Triathlon Finishers
•    Customers 1st
•    Market Research Marketing Professionals Group
•    Loyalty 360 - The Loyalty Marketer's Association
•    In-Store Execution Professionals

David Rich’s Honors:

Inc./M.I.T. BOG Class of 2005

David Rich’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch