LinkedInDavid Cates

David Cates

Senior Programmer/Analyst at Pinellas County Government

Location
Tampa/St. Petersburg, Florida Area
Industry
Information Technology and Services
Previous
  1. Thomson Reuters,
  2. ProNet Career Resources,
  3. Dakotacare
Education
  1. Florida State University
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272connections

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272connections
Florida State University

Florida State University

Computer Science

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Background

Summary

Summary of Qualifications:

• Proficiency with C# and ASP.NET using Visual Studio integrated development environment (IDE) with .NET framework
• Six years' experience in PICK UniBasic/PROC programming and UniData multi-valued database administration
• Familiarity with multiple database management systems (DBMS), including UniData (U2), SQL Server, and Access
• Self-starter who proactively handles multiple projects simultaneously with minimal supervision
• Explains complex technical concepts and procedures to diverse audiences succinctly
• Proficient in delivering effective classroom, virtual, and one-on-one training sessions
• Plans and forecasts project scope and functionalities using Microsoft Team Foundation Server (TFS), Excel, Project, and Visio to ensure on-time delivery

Specialties: UniData multi-valued database management system (MV-DBMS), PICK UniBasic/PROC programming, C#, Active Server Pages (ASP.NET), Windows and Dell technical support (desktop and call center environments), Visual Studio 2005-2012, .NET, electronic data interchange (EDI)

Experience

Senior Programmer/Analyst

Pinellas County Government
– Present (11 months)Clearwater, Florida

• Developing solutions using UniData, UniBasic, and PROC for EAI / Infor EnRoute computer-aided dispatch (CAD) software used by Pinellas County Safety & Emergency Services Regional 9-1-1

Software Engineer

Thomson Reuters
(1 year 4 months)Winter Park, Florida

• Developed solutions for property appraisal software releases, patches, and hotfixes using Delphi and .NET
• Used Team Foundation Server (TFS) through Visual Studio 2010 to track work items and source code control
• Modified existing SQL Server and Oracle databases based on user requirements

Associate Director, Communications (Volunteer)

ProNet Career Resources
(4 months)Orlando, Florida Area

• Identified and collected new members’ contact and job interest information from LinkedIn group page
• Updated organization website’s Google spreadsheet with new members’ information
• Provided new members a virtual “welcome packet” consisting of job search-related survey and upcoming events via e-mail

Applications Developer

Dakotacare
(3 months)Sioux Falls, South Dakota

• PICK UniBasic/PROC developer for health insurance software applications running on AIX Unix with UniData DBMS
• Designed and implemented programs to audit users’ access to members’ and providers’ private health information
• Corrected problems and developed enhancements within existing programs per user requirements

Programmer Analyst

Lockheed Martin Corporation
(6 years)Orlando, Florida

• Primary PICK UniBasic/PROC developer and supporting Visual Studio 2005/2008 C# web/Windows forms developer for applications system including supply chain and order management, electronic data interchange (EDI), configuration/retrofit, failure maintenance history, and fielded system status
• Migrated contractor supply support activity website implemented in Java, JavaScript, and HTML to .NET 3.5 C# web forms and ASP.NET, consolidating software development under one environment
• Created .NET 3.5 C# and ASP.NET web forms that interface with UniData via UniObjects to retrieve data used in recurring reports and activities
• Developed C# Windows forms that interface with UniData and SQL Server 2005 to track part location and shipment status
• Administered UniData DBMS and HP-UX Unix production and disaster recovery (DR) servers
• Identified and corrected problems within existing PICK UniBasic and PROC programs and developed new programs according to user requirements
• Supported legacy electronic repair/retrofit information tracking system, using Borland InterBase SQL database back-end with Delphi front-end
• Managed local desktop, printer, network, and MITEL/Inter-TEL Axxess PBX phone/voicemail support for 50+ end users at primary depot facility
• Provided technical support and training for these systems via phone, email, instant message, and web-based request system for a diverse, global audience of approximately 500 users

Technical Support Analyst (Contract)

Lockheed Martin Corporation
(1 year)Orlando, Florida

• Assisted system users experiencing issues with software, hardware, remote access, networking, and user administration in Windows and Unix environments via phone and remote tools
• Prioritized and dispatched incidents as needed via Remedy incident suite
• Evaluated analyst tools and end-user "self-help" features to identify necessary improvements
• Awarded “Top Performer” for highest customer satisfaction and service scores for May 2005

Assistant Team Lead/Auditor

RGIS Inventory Specialists
(3 years 2 months)Longwood, Florida

• Collected data on physical retail inventories accurately and efficiently, both as a team player and a team leader
• Trained new hires on company procedures and usage of inventory tracking equipment
• Consistently met or exceeded district's productivity goals

PC Help Desk Specialist (Contract)

Verizon Data Services
(5 months)Tampa, Florida

• Provided phone and remote support for system users reporting problems with software, hardware, SecurID remote access, and networking in a 250,000-user Windows and mainframe environment, documenting each issue thoroughly in proprietary ticketing system
• Advocated use of under-utilized "self-help" tools to reduce call wait times and improve user productivity
• Resolved issues "first-touch" (75%) or dispatched to appropriate support group
• Commended regularly by customers for customer service skills

Software Support Engineer

Southern DataComm
(9 months)Largo, Florida

• Prioritized incoming assistance requests from users experiencing hardware, software, and networking problems involving Windows- and Unix-based credit card authorization software
• Handled problem recognition, research, isolation, resolution and follow-up for routine user problems
• Consistently in top 5% of team in terms of problem ticket resolution

Computer Science Teaching Assistant

Florida State University
(8 months)Tallahassee, Florida

• Taught six 25-student Computer Literacy classes
• Guided students in understanding Windows and Microsoft Office applications
• Designed "frequently asked questions" website for class assignments

Computer Science Majors Lab Associate

Florida State University
(2 years 9 months)Tallahassee, Florida

• Supervised 45-unit computer lab (Windows, Solaris)
• Advised peers in C++ and Java programming projects
• Provided first-tier desktop technical support to lab users

Volunteer Experience & Causes

Opportunities David is looking for:

  • Skills-based volunteering (pro bono consulting)

Causes David cares about:

  • Animal Welfare
  • Science and Technology

Organizations David supports:

Honors & Awards

Analyst of the Month, Top Performer in Customer Satisfaction

Lockheed Martin Corporation

Skills

  • Unidata
  • UniBasic
  • EDI
  • .NET
  • C#
  • ASP.NET
  • SQL
  • Visual Studio
  • Web Applications
  • System Administration
  • Unix
  • Windows
  • Help Desk Support
  • Technical Support
  • Customer Satisfaction
  • Programming
  • Troubleshooting
  • Software Development
  • Problem Solving
  • DBMS
  • Customer Service
  • Microsoft SQL Server
  • Software Documentation
  • JavaScript
  • Database Administration
  • ASP
  • HTML
  • Access
  • Delphi
  • U2
  • Pick
  • multivalued database...
  • Web Development
  • HP-UX
  • Desktop Application...
  • Remote Desktop
  • Mitel
  • Inter-Tel
  • Customer Relations
  • Teaching Experience
  • Technical Training
  • TFS
  • Networking
  • See 28+  See less

Education

Florida State University

Bachelor of Science, Computer Science, 3.5

Activities and Societies: Alpha Phi Omega (Iota Rho, Kuchta class Fall '98), Association for Computing Machinery, Phi Beta Kappa, Upsilon Pi Epsilon

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