
Lead Software Engineer at Hewlett-Packard
Greater Boston Area

Lead Software Engineer at Hewlett-Packard
Greater Boston Area
2 more...
I have worked for Hewlett Packard since 1997 when I started as an intern. Since then I have worked within the Information Technology and Managed Services divisions primarily on incident tracking and help desk management software. My first project was a custom enhancement management application. Since then I have co-written three self service web interfaces for Remedy and Clarify commercial products, developed additional capabilities to HP's Service Desk application for internal and external help desk management, specialized in installation (InstallShield) engineering for client applications, and most recently I was engineering on top of the newly acquired ServiceCenter product before taking on the Lead Engineer position for the internal enterprise implementation of this product.
Architecture & Solution Design, Technical Project Management.
BS , Computer Science, Communications , 1993 — 1997
I graduated in December of 1997 with a double major BS in Computer Science and Communications (Media) and a minor in Mathematics.
1989 — 1993
itSMF USA