
Senior eCommerce Manager
San Francisco Bay Area

Senior eCommerce Manager
San Francisco Bay Area
Having lived and worked in Asia, North America and Africa; I have a deep understanding of ICT, international business, emerging markets and diverse cultural practices. My 15+ years experience in IT operations, software development and technical sales combined with an international network of trusted colleagues, form the basis of my ability to succeed in any business environment. The continuous thread of my career is my passion, energy and dedication to managing my team’s potential and its influence on company performance. I’m ultimately loyal and put incredible effort into building relationship.
I have consistently held executive level positions and pride myself on my ability to lead large teams and to quickly learn new systems and create strategy to solve complex problems. My career highlights include heading technology at Kalahari.net, Southern Africa’s leading e-commerce provider, running corporate global infrastructure to support Critical Path’s offering to 60 million users and working as technical director for Ogilvy Interactive 360° brand strategy offering.
Since returning to the U.S. with my family, my objective is to find a permanent leadership role in delivering international eCommerce and software projects that embody a creative approach to user experience.
IT Enterprise Management, Software Development, Budgets, Staffing, Disaster Recovery, Voice Processing & Call Centers, Vendor Management, Contract Negotiations, Technical Project Management, Customer Implementation, Localization, Payment Gateways, Business Development, Sales, Marketing and Interactive Advertising.
(Privately Held; Telecommunications industry)
May 2009 — Present (8 months)
Reporting to the CEO, my dual role for this start-up requires activities in both product management and product marketing. As we have progressed from beta to launch my activities have focused on eMarketing and the implementation of CRM, billing, and analytics to a mix of marketing and product development using Agile methods for on-time delivery of quality software.
(Privately Held; Computer Software industry)
July 2006 — March 2009 (2 years 9 months)
Starting as an independent Sales Rep, I am responsible for all activities (sales, account management and business development) for Propel Software in the Africa, Europe, Middle East and Asia. Covering around 70 countries Propel delivers Data Traffic Management Solutions (Bandwidth Management, Acceleration, Compression and QoS) to ISP's, Telcos, Enterprise Customers and End Point user. After a year of full time employement, in March 07, I transitioned to an independent Sales Rep and continue in that role.
(Public Company; 51-200 employees; Marketing and Advertising industry)
April 2008 — July 2008 (4 months)
I provided technical leadership for Ogilvy Interactive as part of a 360° brand strategy. An advertising agency's approach to producing digital work is fundamentally different from all other place I have worked. It is both inspiration and functional and has great power to affect people and create commerce. This knowledge has significantly enhanced my perspective and capabilities.
(Privately Held; 11-50 employees; Computer Software industry)
June 2005 — October 2006 (1 year 5 months)
As the head of technology for Southern Africa’s leading e-commerce provider I was responsible for overall IT software development and data and voice operations. As part of senior management I facilitated company strategy into IT initiatives, maintained technology vision, controlled budget and manage vendor SLA. I also participated in Naspers CIO council. The position required me to gain an in-depth understanding of complex retail and supply chain operations and promote a strong adherence to corporate governance.
(Privately Held; 11-50 employees; Telecommunications industry)
May 2003 — July 2005 (2 years 3 months)
I provide technology analysis, strategic guidance and ad hoc services for this SMS company. I focused on platforms, web presence, expansion, operations and competing in the US market. I also supported the customer base to expand SMS usage.
(Public Company; 51-200 employees; cpth; Information Technology and Services industry)
September 2000 — August 2001 (1 year )
I provided global IT direction, managed the operations of the IT departments in nine North America offices and oversaw a $40 million budget. This EXCO position reported to the VP of IT and coordinated with Production Services to achieve the overall business goals. Critical Path, a provider of branded Internet messaging to 60 million users, was built through ten acquisitions; my main objective was to create a unified environment, integrating all data and voice services into a seamless platform.
(Public Company; 51-200 employees; cpth; Information Technology and Services industry)
January 1999 — September 2000 (1 year 9 months)
In this position I managed the new customer implementation for outsourcing Email and Secured File Services. Acting as both a technical resource and relationship manager I facilitated the outsourcing process for both new and migrated services. I specialized in high profile customers that required large data migrations, extensive API development and language localization.
(Computer Networking industry)
June 1996 — November 1998 (2 years 6 months)
As project manager I assumed responsibility for the successful implementation of 1,200 seat nationwide enterprise computer systems. I managed Scope of Work development, design validation, time-lines, budget, engineering resources, client activities and acceptance testing. I also performed installation and configuration of NT Server, Netware, Citrix applications.
(Non-Profit; 51-200 employees; Legal Services industry)
March 1994 — June 1996 (2 years 4 months)
I was responsible for assessing current business needs and creating/implementing a unified data and voice strategy. The original platform of VAX/VMS was extended with the implementation of a Windows NT domain using TCP/IP to support a client/server database, Frame Maker publishing systems, and a web site. Terminals were replaced with PCs running Windows 95 and MS-Office.
(Non-Profit; 51-200 employees; Legal Services industry)
June 1993 — March 1994 (10 months)
System Administrator for VAX and NT Network
(Public Company; 10,001 or more employees; QTRN; Pharmaceuticals industry)
June 1992 — June 1993 (1 year 1 month)
(Privately Held; 1001-5000 employees; Education Management industry)
August 1990 — August 1991 (1 year 1 month)
BA , Communications , 1985 — 1990
Graduated with a 3.8/4.0 GPA overall and 4.0/4.0 GPA in my major.
Achieved 800/800 (Analytical - GRE)
Achieved 790/800 (English - GRE)
Awarded Jacob Van-Ek Award for Scholastic Achievement and Community Service
Phi Beta Kappa National Honor Society
Golden Key National Honor Society