
► Branding, Marketing, and Community-Engagement Expert ◄
Greater Seattle Area

► Branding, Marketing, and Community-Engagement Expert ◄
Greater Seattle Area
Senior-level responsibility for marketing and corporate communications of $500 million health care plan, including org. branding, public relations, crisis communications, recruitment and retention of new plan members, and partnering with public policy/gov. affairs team.
Pioneered marketing strategy and plan with senior-level responsibility for on/offline product marketing and management, demand generation, P&L exceeding $1.2 million, department/vendor management, and marketing activities covering multiple divisions for national technology education services company. Achieved multi-year, multi-year increase in sales of +30%, launched new on/offline products, built marketing dashboard and scorecards, and achieved Best Company status from culture development.Responsible for development of strategic, marketing, and community partnerships.
• Achieved +320% increase in customer referral program participation
• Met or exceeded annual product license goals by minimum of 17% three years in a row
• Co-managed creation of Web 2.0 community
• Directed and managed Google AdWords, Yahoo Search, email campaigns, and all related SEO for multiple product and corporate Web sites
Founder of marketing company specializing in non-profits and associations, providing vision and strategic planning using Balanced Scorecard™ to differentiate value for national client organizations. Emphasis on competitive strategy, branding, product development, and customer growth.
• Contractor with Microsoft for new market vertical strategy development
• Delivered $1M+ in profit from $15K investment on a new Web product for Trendwest Resorts
• Increased membership 19% for NAPMW by launching and optimizing competitive products
Transformed publications department into integrated marketing and information center servicing 30,000+ adult students. Cut spending by 50% without negative revenue impact. Produced 1M+ direct mail pieces, and created marketing operations management systems.
Marketing Strategy – Brand Development – Product Marketing – Community Development – Non Profit and Cause Marketing – Web Marketing – Business Development – Customer-Centric Communications – Crisis Communications – Marketing Metrics – Strategic Partnerships – P&L – Team Leadership Process/Systems Development – Project Management – Culture Development
(Non-Profit; Insurance industry)
March 2009 — Present (9 months)
Senior responsibility for marketing and corporate communications at $500+ million health care plan with specific focus on achieving enrollment growth, brand development, community engagement, crisis communications, and partnership with public policy and government affairs team.
(Educational Institution; 501-1000 employees; Higher Education industry)
March 2004 — Present (5 years 9 months)
Regularly teach MBA marketing managment and MBA advertising and promotions classes.
(Non-Profit; 51-200 employees; Marketing and Advertising industry)
January 2004 — Present (5 years 11 months)
Host of weekly radio program interviewing leading marketers, innovative companies, and guru marketing authors on variety of topics.
(Privately Held; 51-200 employees; E-Learning industry)
September 2008 — November 2008 (3 months)
Reporting to CEO, senior-level repsponsibility for business development and strategic partnerships, co-marketing relationships, and community development.
(Privately Held; 51-200 employees; E-Learning industry)
November 2004 — August 2008 (3 years 10 months)
Senior level responsibility for all aspects of marketing, branding, public relations and corporate communications strategy for company. Focused on sales/marketing integration, lead generation, national advertising, Web 2.0 initiatives, SEM/SEO, integrated communications, and business development.
(Marketing and Advertising industry)
January 1998 — December 2005 (8 years )
Worked with non-profits and associations on visioning, strategic planning, and marketing development to increase association value and membership. Spoke at conventions before audiences of 2,500+. Clients included AMA, NACRRA, ASAE, MPI, MSAE, OSAM, WSCPA, and others.
(Non-Profit; 51-200 employees; Non-Profit Organization Management industry)
October 1994 — July 2005 (10 years 10 months)
Professional Chapters Council, American Marketing Association
President of Puget Sound Chapter (PSAMA -- largest chapter in WA State, one of top 10 chapters in country).
Vice President of Marketing, PSAMA
Vice President of Corporate Relations PSAMA
Vice President of Communications (National Speakers Association, Northwest)
(Educational Institution; 501-1000 employees; Higher Education industry)
July 1994 — July 1999 (5 years 1 month)
P&L responsibility of $1.8M. Transformed publications department into integrated marketing and information center servicing 30,000+ adults. Cut spending by 50% without negative revenue impact. Managed staff of 6, developed hundreds of marketing publications, produced 1M+ direct mail pieces, and created marketing operations management systems. Devised brand guides and CRM system.
(Public Company; 51-200 employees; Newspapers industry)
May 1992 — May 1994 (2 years 1 month)
Began as part-time classified sales rep, within three months grew it into a full time role. Promoted after two years to business and classified manager with full P&L responsibility, and business operations management.
(Non-Profit; 201-500 employees; Higher Education industry)
May 1991 — May 1992 (1 year 1 month)
M.Ed , Adult Education Programming and Marketing , 1995 — 1997
B.A. , 1987 — 1991
To date, I have served more than 10,000 hours in volunteer service to worthy organizations. I believe that I belong to a greater community and should add my skills and talents for the greater good. I have been highly fortunate to learn from others who have freely given their time and energy, and I want to do the same.
American Marketing Association; Puget Sound Chapter, AMA
PCM -- Professional Certified Marketer
Certified Facilitator: 7 Habits of Highly Effective People