
Manager Development & Operations at TargetMedia
Amsterdam Area, Netherlands

Manager Development & Operations at TargetMedia
Amsterdam Area, Netherlands
Managing technical staff and being an intermediair between Sales and Management on one site and Development and Operarations on the other site.
IVR application setup, SMS application setup, project management.
(Telecommunications industry)
February 2008 — Present (1 year 10 months)
As manager responsible in leading the Development and Operations department to a higher level. The development department develops IVR, Mobile content and SMS applications, software on both front- and back end. The countries we are working in are The Netherlands, Belgium, Germany, UK, Ireland, France, Switzerland, Austria, Australia and Spain.
Experience with developing client projects without having all the details from the sales departement. Customer relations is one of my keys for a success. This goes without losing sight of internal communication and relations.
With its boundaries of present technique my motto is: "sky is the limit".
The operations department at TargetMedia is advising and assisting our clients on technical issues.
(Privately Held; 1-10 employees; Media Production industry)
January 2003 — Present (6 years 11 months)
Building a platform my girlfriend for her own Voice Over business in Mandarin Chinese;
Maintaining contact with foreign clients;
Maintaining ads on Google;
Building and maintaining website www.mandarinvoice.com
(Public Company; TGT; Retail industry)
December 2006 — February 2008 (1 year 3 months)
Responsible for setting up and managing the after sales department and managing customer support staff.
(Privately Held; 11-50 employees; Telecommunications industry)
October 2001 — December 2006 (5 years 3 months)
Technical responsible for the dutch IVR platform;
Projectmanagement for major clients;
Scriptwriting and recording for clients;
Creative thinking for new ideas;
Writing technical descriptions for new projects so technical department can build the applications;
(Privately Held; 1-10 employees; Telecommunications industry)
September 2000 — October 2001 (1 year 2 months)
Teleholding China was a joint venture with Chinese IVR company HongLian.
Responsible for setup IVR platform in Beijing and Shenzhen;
Contactperson for technicians at HongLian;
Educating technicians at HongLian;
Building and maintaining IVR applications like the 1st Ringtone orderservice in China;
Building studio for recording in China;
Building nationwide SMS applications in the early days of SMS in China;
(Privately Held; 11-50 employees; Telecommunications industry)
September 1999 — September 2000 (1 year 1 month)
T-Logics is the technical department of Teleholding International;
Building and maintaining applications for major customers in Netherlands;
Building a intercompany application desk for sharing knowledge and creative ideas;
scriptwriting and projectmanagement for major clients;
(Privately Held; 11-50 employees; Telecommunications industry)
February 1997 — September 1999 (2 years 8 months)
Building and maintaining IVR applications;
Integration 2 different IVR platforms to 1 platform;
Script writing and creative development for our clients;
Recording voice in own and external studios;
Clientcontacts for major clients;
(Privately Held; 1-10 employees; Telecommunications industry)
September 1994 — February 1997 (2 years 6 months)
Startup Premium rater IVR company. My tasks were building the IVR platform from scratch. A small company with big client. We were very serviceminded. Later this company was taken over by my next employer in the list.
(Privately Held; 11-50 employees; Telecommunications industry)
October 1992 — September 1994 (2 years )
Building premium rate IVR applications.
Communication Science 1990 — 1992
International Marketing 1988 — 1990
TargetMedia