COO
Mobile, Alabama Area
COO
Mobile, Alabama Area
Forward-thinking executive offering over 20 years of demonstrated leadership. Deeply experienced in improving the performance of business operations and facilitating the growth of a startup. Influential, inspirational leader possessing a keen ability to overcome tough business challenges and focused on impacting corporate performance and profitability. Accomplished in boosting sales, increasing clientele, leading turnaround initiatives, streamlining processes, trimming costs, bolstering profits, and revamping sales and service functions. Decisive, results-driven, and passionate professional and strategic-minded analyst practiced in instituting innovative operational improvements, delivering process changes, ensuring the success of launches, and driving business reengineering efforts.
Leadership, Profitability, Sales Optimization, Assessment, Improvement Strategies, Continuous Process Enhancements, Business Reengineering, Project Management, New Business Development, Process & Quality Improvement, Operating Infrastructure, Profit Growth, Training & Development, Field Sales & Operations, Strategic Business Partnerships, Client Acquisition & Retention, Relationship Building, Cross-Functional Collaboration
(Transportation/Trucking/Railroad industry)
April 2009 — Present (9 months)
Hackbarth Delivery Service is a leading southeastern transportation and logistics company delivering KYSO service since 1975. Hackbarth is a privately held corporation providing scheduled and on-demand solutions tailored to your specific needs. With over 30 years of experience and dedication to service, we are the preferred transportation provider of pharmaceutical distribution, bank courier, and warehouse logistics management. Hackbarth Delivery Service operates 24 hours a day, 7 days a week, 365 days a year. With our fleet of vehicles and our network of locations, Hackbarth Delivery Service is your single source provider of all your transportation and logistics needs.
(Privately Held; 51-200 employees; Consumer Services industry)
March 2008 — August 2008 (6 months)
Delivered leadership in the areas of sales, service and operations for a consumer services corporation providing plumbing, heating, cooling, and water purification to residential and commercial clients. Leveraged superior analytical skills in support of a $12M region of a $650M company with national presence. Developed strategies and oversaw the direction of financial operations, including purchasing, capital investments, and P&L management. Supervised 100 employees with full hiring and employment termination authority. Impacted the company’s profitability and enhanced finances by boosting sales 5% over past quarters. Turned around negative trends and areas of wavering performance. Cut costs 5% via the restructuring of sales and service departments, optimizing processes. Introduced a new program involving Plumbing Sales Consultants in support of business objectives. Enhanced coordination and speed of service responses by initiating and implementing a GPS dispatching system.
(Consumer Services industry)
October 2002 — January 2008 (5 years 4 months)
Ensured the optimal management of finances and operations for $100M sales division encompassing over 20 branches located across 3 regions. Grew profits from 12% to 18% for all 3 regions through effective and responsible P&L controls. Provided leadership to 12 direct reports with oversight to over 1000 employees. Led transition of sales to outside process. Championed strategic process improvement initiatives and led the rollout effort to introduce and implement hand-held computer service routing platform, route optimization model, and sales tracking technology.
Financial/Operational Enhancements:
• Boosted profits from 12% to 18% in all 3 regions of responsibility.
• Fashioned and implemented company-wide shift of sales to outside process.
• Created and presided over rollout of strategic process improvement initiatives, including hand-held computer service routing platform, route optimization model, and sales tracking technology.
(Consumer Services industry)
2002 — 2008 (6 years )
(Public Company; 201-500 employees; Consumer Services industry)
March 1999 — October 2002 (3 years 8 months)
Served as key contributor in establishing the startup business division. Managed financial operations. Accelerated growth from startup with 1 location with $350K in annual sales to 14 branches generating over $23.5M in sales annually. Oversaw capital asset acquisitions. Defined and led sales process strategies. Facilitated operational and clientele expansion, increasing the number of customers from $1,000 to $50,000 through strategic acquisitions. Ensured the top performance of the infrastructure via effective management. Cultivated and strengthened vendor relationships. Proactively discovered, pursued, and secured key business acquisitions. Directed staffing for all management positions. Expanded the number of employees from 6 to over 600. Selected to serve as a Director of the Professional Lawn Care Association of America for 2 consecutive years.
(Consumer Services industry)
1989 — 1990 (1 year )
(Public Company; CNF; Logistics and Supply Chain industry)
October 1972 — October 1989 (17 years 1 month)
Various Management positions with Emery Air Freight, Emery Worldwide in Detroit, Dayton, Houston, Chicago and Denver.
BA , Business Management , 1984 — 1986
Business 1970 — 1973