
Independent Transportation/Trucking/Railroad Professional
Canterbury, United Kingdom

Independent Transportation/Trucking/Railroad Professional
Canterbury, United Kingdom
I am an independent interim manager/consultant with over 20 years experience in the customer facing railway operations sector. I have hands-on practical expertise in line management and start-up assignments, as well as business process re-engineering, customer strategy and customer experience design and implementation, and all aspects of recruitment training, learning and development of front-line operational staff.
A qualified Chartered Engineer, with a degree in Civil Engineering from Imperial College London, I have recently gained the Prince2 Practitioner qualification. I am a member of the Chartered Institute for Logistics and Transport, and a member of the Kent Invicta Chamber of Commerce
Customer service, customer strategy, customer experience design, coaching and training, railway operations, railway service delivery, project management (Prince2 Practitioner), programme management, business development, change management, market research, operations management
(Public Company; 5001-10,000 employees; SBS; Transportation/Trucking/Railroad industry)
February 2008 — Present (6 months)
South Barn Solutions Ltd is a company set up to deliver high quality project management, business consultancy and interim management for the transport sector. Primarily but not exclusively engaged in railway operations.
(Public Company; 51-200 employees; Transportation/Trucking/Railroad industry)
November 2006 — August 2007 (10 months)
Interim Station Manager responsible for all aspects of operational preparedness including recruitment, training and development of new and existing staff, as well as the creation of the new station operation procedures. Responsible for stakeholder management including local authorities, contractors, suppliers and other transport organisations.
(Privately Held; 1001-5000 employees; Transportation/Trucking/Railroad industry)
April 2006 — December 2006 (9 months)
Part of the Asset Management Team overseeing the major upgrade programme on the Victoria Line. Responsible among other things for delivering a depot capacity model for Northumberland Park and for researching a business case for a new connection to Network Rail.
(Public Company; 1001-5000 employees; Transportation/Trucking/Railroad industry)
March 1985 — July 2005 (20 years 5 months)
BSc, Civil Engineering, 1977 — 1980
1971 — 1976
Snowboarding, private flying (PPL holder), mountain trekking
Chartered Institute of Logistics & Transport, Institution of Civil Engineering
Institution of Civil Engineering
MICE, C.Eng, MILT
Prince2 Practitioner